Placing Fault Calls Sample Clauses

Placing Fault Calls. When the Customer calls the CSC to log a fault, the Customer must check its own equipment first and have the following information ready: • Service IDs; • The date and time at which the problem occurred; • Any Customer test results; • Impact of problem on live operations based on the classifications set out below; • A detailed description of the issue, including: • The components involved (Ethernet phones, gateways, web screens, etc.); • The extension and phone numbers involved in the issue; • Type of calls, actions, or user services impacted; • Frequency of the issue; • Any available logs and traps.
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Related to Placing Fault Calls

  • Direct Trunked Transport 7.3.2.1 Either Party may elect to purchase direct trunked transport from the other Party.

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  • Transit Traffic The following rates will apply:

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