LOST, STOLEN OR DAMAGED CARDS. If the Cardmember loses the Card or if the Card is damaged or stolen or if the PIN became available to any other persons, the Cardmember must immediately inform AEME by telephone. In addition, the Cardmember shall provide AEME with a written notification within 3 days from the date of the occurrence of any of the above listed events, as per applicable laws. All notices pursuant to this article must be sent to the following address: AMEX (Middle East) B.S.C. (c), P.O. Box 5990, Manama, Kingdom of Bahrain. Or facsimile number: (+000) 00 000000. To inform AEME by phone, call the number indicated in the Cardmember Additional Information Leaflet. If AEME is duly informed in the manner described above the Cardmember shall not be liable for any Charges made on his or her Card by any third parties after the Card has been reported lost or stolen. Failure to comply with the provisions of this article will render the Cardmember liable for all Transactions made on his or her lost or stolen Card until the time the Card is reported as lost or stolen to AEME. However, the Cardmember shall at all times be fully liable for all Charges including Cash Withdrawals even if these Charges were made by third parties if these third parties gained possession of the Card or any Supplementary Card or the PIN with the knowledge, permission, approval or other acts of the Cardmember or any Supplementary Cardmember or because of their negligence. If the Card is found after it was reported lost or stolen, the Cardmember may not use or attempt to use the Card at issue and shall immediately inform AEME which will take the appropriate action.
LOST, STOLEN OR DAMAGED CARDS. 12.1. In the event of loss, theft, fraud or any other risk of an unauthorised use of the Card, or if the Card is damaged or malfunctions, you must ensure that you or the Cardholder immediately blocks the Card via the App or by contacting Customer Care so that we can block the Card and PIN.
12.2. In the event that you/the Cardholder either blocks the Card or notifies us in accordance with this Agreement that the Card, security information related to the Account or Card (e.g. PIN) or App credentials, have been lost or stolen you will be liable for a maximum of
12.3. Provided that the Cardholder has followed one of the steps in accordance with paragraph 12.1 and that paragraph 12.4 does not apply, then you will not be liable for losses that take place following the date on which the Cardholder blocked its Card or informed Customer Care. If there is an Available Balance remaining on your Account, the Cardholder can request a replacement Card for your Account via the App. If we replace the Card, the Card will be delivered to the Cardholder’s home address, fees may apply – see clause 13.
12.4. In the event that we have reason to believe that either you or a Cardholder have acted fraudulently or have acted with gross negligence or intentionally in failing to notify us of the lost or stolen Card or the Cardholder have failed to keep their Card or security information related to the Account safe or you or the Cardholder have breached this Agreement then you shall be liable for all losses incurred as a result of any unauthorised payment transaction.
LOST, STOLEN OR DAMAGED CARDS. 11.1 You should treat the e-money on your Card like cash in a wallet. If you lose your Card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet.
11.2 As soon as you become aware of the loss, theft, fraud or any other risk of an unauthorised use of your Card, or if your Card is damaged or malfunctions, you must contact Customer Services immediately so that your Card can be blocked.
11.3 Subject to paragraph 11.4 below, you will be liable for a maximum of £35 of any losses that take place prior to you notifying Customer Services.
11.4 Provided that you have given us notification in accordance with paragraph 11.2 and that paragraph 11.5 does not apply, then you will not be liable for losses that take place following the date on which you gave such notification to Customer Services. If there is an Available Balance remaining on your Card, we will issue you a new Card and transfer the last Available Balance onto it. Alternatively, your Available Balance can be redeemed to you. Your Savings Rebate account will still contain Savings Rebates that have been accrued but not yet added to your Available Balance via a top up. If we replace the Card, the Card will be delivered to your home address (Replacement Card fees apply, see paragraph 13).
11.5 In the event that we have reason to believe you have acted fraudulently or you have acted with gross negligence or acted intentionally in failing to notify us of the lost or stolen Card or you have failed to keep your Card or security information related to your Account safe or you have breached this Agreement, then you shall be liable for all losses you incurred.
11.6 The Financial Services Compensation Scheme does not apply to this Account. No other compensation schemes exist to cover losses claimed in connection with the Account.
LOST, STOLEN OR DAMAGED CARDS. 12.1. If You lose Your Card or it is stolen or damaged please notify us without undue delay by telephoning Our Customer Services team in accordance with Condition 15 of this Agreement. You will be asked to provide Your Card number and other information to verify that You are the authorized cardholder. Following satisfactory completion of the verification process, We will then immediately block any lost or stolen Card to prevent unauthorized use and cancel any damaged Card to prevent further use.
12.2. After You have notified Us of the loss, theft or risk of misuse, and providing that We are able to identify Your Card and satisfy certain security checks, We may issue a replacement Card and/or PIN to You. Certain fees may apply for the re-issue of a lost or stolen card, please see Condition 4 for further details. The “cooling off” period described in Condition 9 does not apply to replacement Cards.
12.3. If We believe You have acted fraudulently, or if We believe You have intentionally or with gross negligence failed to keep Your Card or its details safe at all times, We will hold You liable for all transactions and any associated fees. Subject to this, We will limit Your liability to £50 for any unauthorized transactions, where you have notified Us in accordance with Condition 12.1.
LOST, STOLEN OR DAMAGED CARDS. 12.1 If You lose or any Cardholder loses Your Card or it is stolen or damaged or You suspect it has been used without Your authority, You must notify Us without undue delay as soon as You become aware of this. You can do this by blocking Your Card through either the mobile or web application or by telephoning Our Customer Services team in accordance with clause 15 of this Agreement. You will be asked to provide Your Card number and other information to verify that You are the customer or the notifier is an authorised Cardholder. Following satisfactory completion of the verification process, We will then immediately block any lost or stolen Card to prevent unauthorised use and cancel any damaged Card to prevent further use.
12.2 After You have notified Us of the loss, theft or risk of misuse, and providing that We are able to identify Your Card and satisfy certain security checks, We may issue a replacement Card and/or PIN to You. Certain fees may apply for the re-issue of a lost or stolen card, please see clause 4 for further details. The “cooling off” period described in clause 9 does not apply to replacement Cards.
LOST, STOLEN OR DAMAGED CARDS. 11.1 In the event of loss, theft, fraud or any other risk of an unauthorised use of the Card or Account, or if the Card is damaged or malfunctions, you must contact Customer Services immediately so that we can block the Card, Account and/or PIN.
11.2 In the event that the Cardholder notifies us in accordance with this Agreement that their Card has been lost or stolen you will be liable for a maximum of £35 of any loss that takes place prior to us being notified.
11.3 Provided that the Cardholder have given notification in under paragraph 11.1 and that paragraph 11.4 does not apply, then you will not be liable for losses that take place following the date on which the Cardholder gave such notification to Customer Services. If there is an Available Balance remaining on your Account, you can request for a replacement Card. If we replace the Card, the Card will be delivered to your home address (fees apply, see paragraph 12).
11.4 In the event that we have reason to believe that either you or the Cardholder have acted fraudulently or have acted with gross negligence or intentionally in failing to notify us of the lost or stolen Card or the Cardholder have failed to keep their Card or security information related to the Account safe or you or the Cardholder have breached this Agreement then you shall be liable for all losses.
LOST, STOLEN OR DAMAGED CARDS. 12.1 If You lose or any Cardholder loses Your Card or it is stolen or damaged or You suspect it has been used without Your authority, You must notify Us without undue delay as soon as You become aware of this. You can do this by blocking Your Card by telephoning Our Customer Services team in accordance with clause 15 of this Agreement. You will be asked to provide Your Card number and other information to verify that You are the customer or the notifier is an authorised Cardholder. Following satisfactory completion of the verification process, We will then immediately block any lost or stolen Card to prevent unauthorised use and cancel any damaged Card to prevent further use.
12.2 After You have notified Us of the loss, theft or risk of misuse, and providing that We are able to identify Your Card and satisfy certain security checks, We will issue a replacement Card and/or PIN to You. Certain fees may apply for the re-issue of a lost or stolen card, please see clause 4 for further details.
LOST, STOLEN OR DAMAGED CARDS. 1. You must notify Scene LP immediately by calling 0-000-000-0000 if your Membership Card or Scene+ Account number is lost or stolen or if someone other than you has accessed your Scene+ Account. When Scene LP is made aware of a lost or stolen Membership Card, or a Scene+ Account is accessed by someone other than the Member, Scene LP will deactivate the Membership Card and flag it as lost or stolen and the Scene+ Account will be rendered inactive. A new Scene+ Account number and Membership Card may be provided at Scene LP’s sole discretion. Any replacement Membership Card will be sent via email to the email address Scene LP has on file, or if no email address is available, mailed to the last address provided in the Member’s registration profile and the accumulated, unredeemed Scene+ Points will remain intact and will be transferred to the new Scene+ Account.
LOST, STOLEN OR DAMAGED CARDS. 12.1 We will not grant a refund for lost or stolen Cards. We shall have no liability for lost or stolen Cards.
12.2 If your Card is non-working or damaged please contact the CUSTOMER SUPPORT CENTER in accordance with clause 15 of this Agreement. You will be asked to provide Your Card number and other information to identify You as the authorised Cardholder.
12.3 If You have notified Us of the damage or non-working condition of the Card, subject to clause
12.2 and provided that We are able to identify Your Card and satisfy certain security checks, We will reimburse the Available Funds on the Card, a Redemption Fee in accordance with clause 4 will be charged for the reimbursement.
LOST, STOLEN OR DAMAGED CARDS. If a card is lost or stolen by the customer or a person authorised by the customer, or if it is noticed that it is being used without authorisation, this must be reported immediately. The blocking of the card can be initiated in the online portal. After successful identification of the user or caller, the card will be blocked immediately so that no unauthorized transactions can be carried out at the expense of the customer. If the identification of the customer and the card is successful, a new card will be delivered. Fees may apply.
