Common use of Planning Clause in Contracts

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between City and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in the project schedule. City Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s team. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application requirements.  Ensure City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  Reviews and accepts Delivers project planning documents.  Defines project Project tasks and resource requirements for City project teamrequirements.  Collaborates in the development Develops initial Project schedule and approval of the project scheduleProject Management Plan.  Collaborates with Xxxxx Xxxxxxxxxx Pretrial project manager(s) to plan and schedule project Project timelines to achieve on-time implementation. Implementation Management  Tightly manages project Scope and budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix of Project to ensure that scope Scope changes and budget (planned versus actual) actual are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish Establishes and manage manages a schedule and resource plan Tyler resources that properly supports support the project schedule as a whole Project Schedule and is are also in balance with scope and Scope/budget.  Collaborates with Xxxxx project manager(s) to establish risk and Establishes risk/issue tracking and tracking/reporting process between City Xxxxxxxxxx Pretrial and Xxxxx Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Xxxxxxxxxx Pretrial any items that may impact the outcomes of the projectProject.  Collaborates with Xxxxx Xxxxxxxxxx Pretrial ’s project manager(s) to establish key business drivers and success indicators that will help to govern project Project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates Collaborates with Xxxxxxxxxx Pretrial ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both City staff Xxxxxxxxxx Pretrial and XxxxxTyler, aiding in understanding the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxProject. Resource Management  Acts as liaison between project Project team and stakeholdersTyler manager(s).  Identifies and coordinates all City Tyler resources across all modulesapplications, phasesPhases, and activities including data conversionsdevelopment, forms designforms, hardware and software installation, reports buildingreports, implementation, and satisfying invoicesbilling.  Provides direction and support to project Project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defineddefined in the Project Schedule, task list, and Go-Live Checklist.  Assesses team performance and takes corrective action, if neededadjusts as necessary.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams Consulted on in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns to align activities with ongoing project Project tasks.  Ensures that users have appropriate access Interfaces closely with Tyler developers to coordinate program Modification activities.  Completes tasks as assigned by the Tyler project toolsets as requiredmanager(s).  Conducts training on proper use of toolsetsDocuments activities for services performed by Tyler.  Validates completion of required assignments using toolsets. City Functional Leads  Makes business Guides Xxxxxxxxxx Pretrial through software validation process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultantsfollowing configuration.  Assists in identifying business during Go-Live process changes that may require escalationand provides support until Xxxxxxxxxx Pretrial transitions to Client Services.  Contributes business process expertise for Current Facilitates training sessions and discussions with Xxxxxxxxxx Pretrial and Tyler staff to ensure adequate discussion of the appropriate agenda topics during the allotted time. Tyler Sales  Supports Sales to Implementation knowledge transfer during Initiate & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end usersPlan.  Provides End Users with dedicated time to complete required homework taskshistorical information, as needed, throughout implementation.  Acts as an ambassador/champion of change for the new process Participates in pricing activities if additional licensing and/or services are needed. Tyler Technical Services  Maintains Tyler infrastructure requirements and provide business process change supportdesign document(s).  Identifies Involved in system infrastructure planning/review(s).  Provides first installation of licensed software with initial database on servers.  Supports and communicates any additional training needs or scheduling conflicts assists the project team with technical/environmental issues/needs.  Deploys Tyler products. Xxxxxxxxxx Pretrial Roles & Responsibilities Xxxxxxxxxx Pretrial resources will be assigned prior to City the start of each Phase of the Project. One person may be assigned to multiple Project roles. Xxxxxxxxxx Pretrial Executive Sponsor The Xxxxxxxxxx Pretrial executive sponsor provides support to the Project by providing strategic direction and communicating key issues about the Project and its overall importance to the organization. When called upon, the executive sponsor also acts as the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, in order to provide necessary support, oversight, guidance, and escalation, but does not participate in day- to-day Project activities. The executive sponsor empowers the Xxxxxxxxxx Pretrial steering committee, project managermanager(s), and functional leads to make critical business decisions for Xxxxxxxxxx Pretrial.  Champions the project at the executive level to secure buy-in.  Authorizes required project resources.  Actively participates in organizational change communications. The Xxxxxxxxxx Pretrial steering committee understands and supports the cultural change necessary for the Project and fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the Xxxxxxxxxx Pretrial project manager and Project as a whole through participation in regular internal meetings. The Xxxxxxxxxx Pretrial steering committee remains updated on all aspects Project progress, Project decisions, and achievement of Project milestones. The Xxxxxxxxxx Pretrial steering committee also serves as primary level of issue resolution for the Project.  Works to resolve all decisions and/or issues not resolved at the project manager level as part of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at escalation process.  Attends all scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users steering committee meetings.  Participate in project activities as required by Provides support for the project team and project manager(s).  Provide subject matter expertise on City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxxteam.  Assists with software installation as neededcommunicating key project messages throughout the organization.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in Prioritizes the project schedule. City Upgrade Coordination  Becomes familiar with within the software upgrade process and required stepsorganization.  Becomes familiar with Xxxxx’x releases Ensures the project staffed appropriately and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler that staff have necessary resources.  Communicates changes affecting users Monitors project progress including progress towards agreed upon goals and department stakeholdersobjectives.  Obtains department stakeholder acceptance Has the authority to upgrade production environment. City Change Management Lead  Validates that users receive timely approve or deny changes impacting the following areas: o Cost o Scope o Schedule o Project Goals x Xxxxxxxxxx Pretrial Policies o Needs of other client projects Xxxxxxxxxx Pretrial Project Manager Xxxxxxxxxx Pretrial shall assign project manager(s) prior to the start of this project with overall responsibility and thorough communication regarding process changes.  Provides coaching authority to supervisors make decisions related to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smallerScope, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructurescheduling, and planningtask assignment. This stage creates a foundation for Xxxxxxxxxx Pretrial Project Manager should communicate decisions and commitments to the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns Tyler project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward ) in a timely fashionand efficient manner. InternallyWhen Xxxxxxxxxx Pretrial project manager(s) do not have the knowledge or authority to make decisions, he or she engages the Tyler necessary resources to participate in discussions and make decisions in a timely fashion to avoid Project Manager(sdelays. The client project manager(s) coordinate with sales are responsible for reporting to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s teamclient steering committee and determining appropriate escalation points. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives: Contract Management  Formally launch Validates contract compliance throughout the project.  Establish project governance.  Define Ensures that invoicing and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application meet contract requirements.  Ensure City’s infrastructure is scheduled Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to be in place ensure proper scope and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverablesbudgetary compliance.

Planning.  Reviews and accepts Delivers project planning documents.  Defines project Project tasks and resource requirements for City project teamrequirements.  Collaborates in the development Develops initial Project schedule and approval of the project scheduleProject Management Plan.  Collaborates with Xxxxx Xxxxxxx project manager(s) to plan and schedule project Project timelines to achieve on-on- time implementation. Implementation Management  Tightly manages project Scope and budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix of Project to ensure that scope Scope changes and budget (planned versus actual) actual are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish Establishes and manage manages a schedule and resource plan Tyler resources that properly supports support the project schedule as a whole Project Schedule and is are also in balance with scope and Scope/budget.  Collaborates with Xxxxx project manager(s) to establish risk and Establishes risk/issue tracking and tracking/reporting process between City Xxxxxxx and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Prosper any items that may impact the outcomes of the projectProject.  Collaborates with Xxxxx Xxxxxxx ’s project manager(s) to establish key business drivers and success indicators that will help to govern project Project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates Collaborates with Xxxxxxx ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both City staff Xxxxxxx and Xxxxx, aiding in understanding the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxProject. Resource Management  Acts as liaison between project Project team and stakeholdersXxxxx xxxxxxx(s).  Identifies and coordinates all City Tyler resources across all modulesapplications, phasesPhases, and activities including data conversionsdevelopment, forms designforms, hardware and software installation, reports buildingreports, implementation, and satisfying invoicesbilling.  Provides direction and support to project Project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defineddefined in the Project Schedule, task list, and Go-Live Checklist.  Assesses team performance and takes corrective action, if neededadjusts as necessary.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams Consulted on in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns to align activities with ongoing project Project tasks.  Ensures that users have appropriate access to Tyler project toolsets Implementation Consultant Completes tasks as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users  Participate in project activities as required assigned by the project team and Tyler project manager(s).  Provide subject matter expertise on City business processes Documents activities for services performed by Xxxxx. Guides Prosper through software validation process following configuration. Assists during Go-Live process and requirementsprovides support until Prosper transitions to Client Services.  Act as subject matter experts Facilitates training sessions and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration discussions with Xxxxxxx and Xxxxx staff to ensure it satisfies business process requirementsadequate discussion of the appropriate agenda topics during the allotted time.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in May provide conversion review and validationerror resolution assistance. City End Users  Attend all scheduled Xxxxx Xxxxx Supports Sales to Implementation knowledge transfer during Initiate & Plan. Provides historical information, as needed, throughout implementation. Participates in pricing activities if additional licensing and/or services are needed. Tyler Technical Services Maintains Tyler infrastructure requirements and design document(s). Involved in system infrastructure planning/review(s). Provides first installation of licensed software with initial database on servers. Supports and assists the project team with technical/environmental issues/needs. Deploys Tyler products. Conducts GIS Planning. Reviews GIS data and provides feedback to the client. Loads client provided GIS data into the system. Tyler API Services Provides training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project scheduleuse of the API Toolkit.  Utilize software Provides consulting services in the use of the API Toolkit to perform job functions at Prosper, as Prosper builds interfaces. Prosper Roles & Responsibilities Prosper resources will be assigned prior to the start of each Phase of the Project. One person may be assigned to multiple Project roles. Prosper Executive Sponsor The Prosper executive sponsor provides support to the Project by providing strategic direction and beyond Go-livecommunicating key issues about the Project and its overall importance to the organization. City Technical Lead  Coordinates updates and releases with Xxxxx When called upon, the executive sponsor also acts as the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, in order to provide necessary support, oversight, guidance, and escalation, but does not participate in day-to-day Project activities.  Coordinates The executive sponsor empowers the copying of source databases Prosper steering committee, project manager(s), and functional leads to training/testing databases as needed make critical business decisions for training daysXxxxxxx.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in Champions the project scheduleat the executive level to secure buy-in. City Upgrade Coordination  Becomes familiar with the software upgrade process and Authorizes required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler project resources.  Communicates changes affecting users Actively participates in organizational change communications. Prosper Steering Committee The Prosper steering committee understands and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through supports the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation cultural change necessary for the Project by identifying and establishing sequence fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the Prosper project manager and timing for each Phase Project as well a whole through participation in regular internal meetings. The Prosper steering committee remains updated on all Project progress, Project decisions, and achievement of Project milestones. The Prosper steering committee also serves as verifying scope primary level of issue resolution for the Project. This stage will be conducted Works to resolve all decisions and/or issues not resolved at the onset project manager level as part of the Project, with a few unique items being repeated escalation process. Attends all scheduled steering committee meetings. Provides support for the additional Phases as neededproject team. Initial Coordination Prior Assists with communicating key project messages throughout the organization. Prioritizes the project within the organization. Ensures the project staffed appropriately and that staff have necessary resources. Monitors project progress including progress towards agreed upon goals and objectives. Has the authority to approve or deny changes impacting the following areas: o Cost o Scope o Schedule o Project Goals o Prosper Policies o Needs of other client projects Prosper Project Manager Xxxxxxx shall assign project manager(s) prior to the start of this project with overall responsibility and authority to make decisions related to Project commencementScope, scheduling, and task assignment. Prosper Project Manager should communicate decisions and commitments to the Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward ) in a timely fashionand efficient manner. InternallyWhen Xxxxxxx project manager(s) do not have the knowledge or authority to make decisions, he or she engages the Tyler necessary resources to participate in discussions and make decisions in a timely fashion to avoid Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s teamdelays. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify The client project teammanager(s) are responsible for reporting to client steering committee and determining appropriate escalation points. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Contract Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable Validates contract compliance throughout the project. Some examples are Solution validation plan, issue log, Ensures that invoicing and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application meet contract requirements.  Ensure City’s infrastructure is scheduled Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to be in place ensure proper scope and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverablesbudgetary compliance.

Planning.  ▪ Reviews and accepts project planning documents.  ▪ Defines project tasks and resource requirements for City the Xxxxxx Co project team.  ▪ Collaborates in the development and approval of the project schedule.  ▪ Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  ▪ Tightly manages project budget and scope.  ▪ Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  ▪ Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  ▪ Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between City the Xxxxxx Xx and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  ▪ Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  ▪ Routinely communicates with both City the Xxxxxx Co staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  ▪ Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  ▪ Acts as liaison between project team and stakeholders.  ▪ Identifies and coordinates all City Xxxxxx Co resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  ▪ Provides direction and support to project team.  ▪ Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  ▪ Manages the appropriate assignment and timely completion of tasks as defined.  ▪ Assesses team performance and takes corrective action, if needed.  ▪ Provides guidance to City Xxxxxx Co technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  ▪ Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  ▪ Ensures that users have appropriate access to Tyler project toolsets as required.  ▪ Conducts training on proper use of toolsets.  ▪ Validates completion of required assignments using toolsets. City Xxxxxx Co Functional Leads  ▪ Makes business process change decisions under time sensitive conditions.  ▪ Communicates existing business processes and procedures to Xxxxx Tyler consultants.  ▪ Assists in identifying business process changes that may require escalation.  ▪ Contributes business process expertise for Current & Future State Analysis.  ▪ Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  ▪ Validates that necessary skills have been retained by end users.  ▪ Provides End Users with dedicated time to complete required homework tasks.  ▪ Acts as an ambassador/champion of change for the new process and provide business process change support.  ▪ Identifies and communicates any additional training needs or scheduling conflicts to City the Xxxxxx Co project manager.  ▪ Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City Xxxxxx Co resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Xxxxxx Co Power Users  ▪ Participate in project activities as required by the project team and project manager(s).  ▪ Provide subject matter expertise on City the Xxxxxx Co business processes and requirements.  ▪ Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  ▪ Attend all scheduled training sessions.  ▪ Participate in all required post-training processes as needed throughout project.  ▪ Test all application configuration to ensure it satisfies business process requirements.  ▪ Become application experts.  ▪ Participate in Solution Validation.  ▪ Adopt and support changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Demonstrate competency with Tyler products processing prior to Go-live.  ▪ Provide knowledge transfer to City the Xxxxxx Co staff during and after implementation.  ▪ Participate in conversion review and validation. City Xxxxxx Co End Users  ▪ Attend all scheduled training sessions.  ▪ Become proficient in application functions related to job duties.  ▪ Adopt and utilize changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Utilize software to perform job functions at and beyond Go-live. City Xxxxxx Co Technical Lead  ▪ Coordinates updates and releases with Xxxxx as needed.  ▪ Coordinates the copying of source databases to training/testing databases as needed for training days.  ▪ Coordinates and adds new users, printers and other peripherals as needed.  ▪ Validates that all users understand log-on process and have necessary permission for all training sessions.  ▪ Coordinates interface development for City Xxxxxx Co third party interfaces.  ▪ Develops or assists in creating reports as needed.  ▪ Ensures on-site system meets specifications provided by Xxxxx.  ▪ Assists with software installation as needed.  ▪ Extracts and transmits conversion data and control reports from Citythe Xxxxxx Co’s legacy system per the conversion schedule set forth in the project schedule. City Xxxxxx Co Upgrade Coordination  ▪ Becomes familiar with the software upgrade process and required steps.  ▪ Becomes familiar with Xxxxx’x releases and updates.  ▪ Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage Citythe Xxxxxx Co’s software upgrade process.  ▪ Assists with the software upgrade process during implementation.  ▪ Manages software upgrade activities post-implementation.  ▪ Manages software upgrade plan activities.  ▪ Coordinates software upgrade plan activities with City Xxxxxx Xx and Tyler Xxxxx resources.  ▪ Communicates changes affecting users and department stakeholders.  ▪ Obtains department stakeholder acceptance to upgrade production environment. City Xxxxxx Co Change Management Lead  ▪ Validates that users receive timely and thorough communication regarding process changes.  ▪ Provides coaching to supervisors to prepare them to support users through the project changes.  ▪ Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  ▪ Identifies areas of resistance and develops a plan to reinforce the change.  ▪ Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by Citythe Xxxxxx Xx. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s team. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application requirements.  Ensure City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for DeliverablesINITIATE & PLAN 2 ASSESS & DEFINE

Planning.  Reviews and accepts Delivers project planning documents.  Defines project Project tasks and resource requirements for City project teamrequirements.  Collaborates in the development Develops initial Project schedule and approval of the project scheduleProject Management Plan.  Collaborates with Xxxxx the Village project manager(s) to plan and schedule project Project timelines to achieve on-on- time implementation. Implementation Management  Tightly manages project Scope and budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix of Project to ensure that scope Scope changes and budget (planned versus actual) actual are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish Establishes and manage manages a schedule and resource plan Tyler resources that properly supports support the project schedule as a whole Project Schedule and is are also in balance with scope and Scope/budget.  Collaborates with Xxxxx project manager(s) to establish risk and Establishes risk/issue tracking and tracking/reporting process between City the Village and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx the Village any items that may impact the outcomes of the projectProject.  Collaborates with Xxxxx the Village ’s project manager(s) to establish key business drivers and success indicators that will help to govern project Project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates Collaborates with the Village ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both City staff the Village and Xxxxx, aiding in understanding the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxProject. Resource Management  Acts as liaison between project Project team and stakeholdersXxxxx xxxxxxx(s).  Identifies and coordinates all City Tyler resources across all modulesapplications, phasesPhases, and activities including data conversionsdevelopment, forms designforms, hardware and software installation, reports buildingreports, implementation, and satisfying invoicesbilling.  Provides direction and support to project Project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defineddefined in the Project Schedule, task list, and Go-Live Checklist.  Assesses team performance and takes corrective action, if neededadjusts as necessary.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams Consulted on in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns to align activities with ongoing project Project tasks. Tyler Implementation Consultant  Ensures that users have appropriate access to Tyler Completes tasks as assigned by the Xxxxx project toolsets as requiredmanager(s).  Conducts training on proper use of toolsetsDocuments activities for services performed by Xxxxx.  Validates completion of required assignments using toolsets. City Functional Leads  Makes business Guides the Village through software validation process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultantsfollowing configuration.  Assists in identifying business during Go-Live process changes that may require escalationand provides support until the Village transitions to Client Services.  Contributes business process expertise for Current & Future State AnalysisFacilitates training sessions and discussions with the Village and Xxxxx staff to ensure adequate discussion of the appropriate agenda topics during the allotted time.  Identifies May provide conversion review and includes additional subject matter experts error resolution assistance. Tyler Sales  Supports Sales to participate in Current Implementation knowledge transfer during Initiate & Future State Analysis.  Validates that necessary skills have been retained by end usersPlan.  Provides End Users with dedicated time to complete required homework taskshistorical information, as needed, throughout implementation.  Acts Participates in pricing activities if additional licensing and/or services are needed. Tyler Technical Services  Maintains Tyler infrastructure requirements and design document(s).  Involved in system infrastructure planning/review(s).  Provides first installation of licensed software with initial database on servers.  Supports and assists the project team with technical/environmental issues/needs.  Deploys Tyler products. Village Roles & Responsibilities Village resources will be assigned prior to the start of each Phase of the Project. One person may be assigned to multiple Project roles. Village Executive Sponsor The Village executive sponsor provides support to the Project by providing strategic direction and communicating key issues about the Project and its overall importance to the organization. When called upon, the executive sponsor also acts as an ambassador/champion of change the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, to provide necessary support, oversight, guidance, and escalation, but does not participate in day-to-day Project activities. The executive sponsor empowers the Village steering committee, project manager(s), and functional leads to make critical business decisions for the new process and provide business process change supportVillage.  Identifies and communicates any additional training needs or scheduling conflicts Champions the project at the executive level to City secure buy-in.  Authorizes required project managerresources.  Actively participates in organizational change communications. Village Steering Committee The Village steering committee understands and supports the cultural change necessary for the Project and fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the Village project manager and Project through participation in regular internal meetings. The Village steering committee remains updated on all aspects Project progress, Project decisions, and achievement of Project milestones. The Village steering committee also serves as primary level of issue resolution for the Project.  Works to resolve all decisions and/or issues not resolved at the project manager level as part of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at escalation process.  Attends all scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users steering committee meetings.  Participate in project activities as required by Provides support for the project team and project manager(s).  Provide subject matter expertise on City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxxteam.  Assists with software installation as neededcommunicating key project messages throughout the organization.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in Prioritizes the project schedule. City Upgrade Coordination  Becomes familiar with within the software upgrade process and required stepsorganization.  Becomes familiar with Xxxxx’x releases Ensures the project staffed appropriately and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler that staff have necessary resources.  Communicates changes affecting users Monitors project progress including progress towards agreed upon goals and department stakeholdersobjectives.  Obtains department stakeholder acceptance Has the authority to upgrade production environment. City Change Management Lead  Validates that users receive timely approve or deny changes impacting the following areas: o Cost o Scope o Schedule o Project Goals o Village Policies o Needs of other client projects Village Project Manager The Village shall assign project manager(s) prior to the start of this project with overall responsibility and thorough communication regarding process changes.  Provides coaching authority to supervisors make decisions related to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities Project Scope, scheduling, and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable componentstask assignment. The top-level components are called “Stages” Village Project Manager should communicate decisions and commitments to the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward ) in a timely fashionand efficient manner. InternallyWhen the Village project manager(s) do not have the knowledge or authority to make decisions, he or she engages the Tyler necessary resources to participate in discussions and make decisions in a timely fashion to avoid Project Manager(sdelays. The Village project manager(s) coordinate with sales are responsible for reporting to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s teamVillage steering committee and determining appropriate escalation points. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives: Contract Management  Formally launch Validates contract compliance throughout the project.  Establish project governance.  Define Ensures that invoicing and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application meet contract requirements.  Ensure City’s infrastructure is scheduled Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to be in place ensure proper scope and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverablesbudgetary compliance.

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City County project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx Tyler project manager(s) to plan and schedule project timelines to achieve on-on- time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx Tyler project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx Tyler project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx Tyler project manager(s) to establish risk and issue tracking and reporting process between City County and Xxxxx Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Tyler any items that may impact the outcomes of the project.  Collaborates with Xxxxx Tyler project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City County staff and XxxxxTyler, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxTyler. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City County resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City County technical teams to ensure appropriate response and collaboration with Xxxxx Tyler Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City County Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx Tyler consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City County project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx Tyler project team o Coordination of City County resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City County Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City County business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City County staff during and after implementation.  Participate in conversion review and validation. City County End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City County Technical Lead  Coordinates updates and releases with Xxxxx Tyler as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City County third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by XxxxxTyler.  Assists with software installation as needed.  Extracts Client-hosted: o Involved in infrastructure planning/review o Purchases and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in the project schedule. City sets up client-hosted servers County Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x Tyler’s releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx Tyler releases and updates, as well as the latest helpful tools to manage CityCounty’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City County and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City County Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by CityCounty. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx Tyler management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx Tyler provides City County with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City County gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with CityCounty’s team. During this step, Xxxxx Tyler will work with City County to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for XxxxxTyler.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Xxxxx Tyler project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City County A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx Tyler will work with City County to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City County Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx Tyler to introduce its implementation methodology, terminology, and Project management best practices to CityCounty’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx Tyler will work with the City County Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx Tyler will introduce the tools that will be used throughout the implementation. Xxxxx Tyler will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City County provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City County has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for XxxxxTyler-hosted/SaaS deployment models. Xxxxx Tyler will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx Tyler will install Licensed Software on application server(s) or train City County to install License Software. The City County is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure CityCounty’s infrastructure meets Xxxxx’x Tyler’s application requirements.  Ensure CityCounty’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C Inputs 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  Reviews and accepts Delivers project planning documents.  Defines project Project tasks and resource requirements for City project teamrequirements.  Collaborates in the development Develops initial Project schedule and approval of the project scheduleProject Management Plan.  Collaborates with Xxxxx Town of Nolensville project manager(s) to plan and schedule project Project timelines to achieve on-time implementation. Implementation Management  Tightly manages project Scope and budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix of Project to ensure that scope Scope changes and budget (planned versus actual) actual are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish Establishes and manage manages a schedule and resource plan Tyler resources that properly supports support the project schedule as a whole Project Schedule and is are also in balance with scope and Scope/budget.  Collaborates with Xxxxx project manager(s) to establish risk and Establishes risk/issue tracking and tracking/reporting process between City Town of Nolensville and Xxxxx Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Town of Nolensville any items that may impact the outcomes of the projectProject.  Collaborates with Xxxxx Town of Nolensville ’s project manager(s) to establish key business drivers and success indicators that will help to govern project Project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates Collaborates with Town of Nolensville ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both City staff Town of Nolensville and XxxxxTyler, aiding in understanding the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxProject. Resource Management  Acts as liaison between project Project team and stakeholdersTyler manager(s).  Identifies and coordinates all City Tyler resources across all modulesapplications, phasesPhases, and activities including data conversionsdevelopment, forms designforms, hardware and software installation, reports buildingreports, implementation, and satisfying invoicesbilling.  Provides direction and support to project Project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defineddefined in the Project Schedule, task list, and Go-Live Checklist.  Assesses team performance and takes corrective action, if neededadjusts as necessary.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams Consulted on in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns to align activities with ongoing project Project tasks. Tyler Implementation Consultant  Ensures that users have appropriate access to Completes tasks as assigned by the Tyler project toolsets as requiredmanager(s).  Conducts training on proper use of toolsetsDocuments activities for services performed by Tyler.  Validates completion Guides Town of required assignments using toolsets. City Functional Leads  Makes business Nolensville through software validation process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultantsfollowing configuration.  Assists in identifying business during Go-Live process changes that may require escalationand provides support until Town of Nolensville transitions to Client Services.  Contributes business process expertise for Current & Future State AnalysisFacilitates training sessions and discussions with Town of Nolensville and Tyler staff to ensure adequate discussion of the appropriate agenda topics during the allotted time.  Identifies May provide conversion review and includes additional subject matter experts error resolution assistance. Tyler Sales  Supports Sales to participate in Current Implementation knowledge transfer during Initiate & Future State Analysis.  Validates that necessary skills have been retained by end usersPlan.  Provides End Users with dedicated time to complete required homework taskshistorical information, as needed, throughout implementation.  Acts as an ambassador/champion of change for the new process Participates in pricing activities if additional licensing and/or services are needed. Tyler Technical Services  Maintains Tyler infrastructure requirements and provide business process change supportdesign document(s).  Identifies Involved in system infrastructure planning/review(s).  Provides first installation of licensed software with initial database on servers.  Supports and communicates any additional training needs or scheduling conflicts assists the project team with technical/environmental issues/needs.  Deploys Tyler products. Town of Nolensville Roles & Responsibilities Town of Nolensville resources will be assigned prior to City the start of each Phase of the Project. One person may be assigned to multiple Project roles. Town of Nolensville Executive Sponsor The Town of Nolensville executive sponsor provides support to the Project by providing strategic direction and communicating key issues about the Project and its overall importance to the organization. When called upon, the executive sponsor also acts as the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, in order to provide necessary support, oversight, guidance, and escalation, but does not participate in day-to-day Project activities. The executive sponsor empowers the Town of Nolensville steering committee, project managermanager(s), and functional leads to make critical business decisions for Town of Nolensville.  Champions the project at the executive level to secure buy-in.  Authorizes required project resources.  Actively participates in organizational change communications. Town of Nolensville Steering Committee The Town of Nolensville steering committee understands and supports the cultural change necessary for the Project and fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the Town of Nolensville project manager and Project as a whole through participation in regular internal meetings. The Town of Nolensville steering committee remains updated on all aspects Project progress, Project decisions, and achievement of Project milestones. The Town of Nolensville steering committee also serves as primary level of issue resolution for the Project.  Works to resolve all decisions and/or issues not resolved at the project manager level as part of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at escalation process.  Attends all scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users steering committee meetings.  Participate in project activities as required by Provides support for the project team and project manager(s).  Provide subject matter expertise on City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxxteam.  Assists with software installation as neededcommunicating key project messages throughout the organization.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in Prioritizes the project schedule. City Upgrade Coordination  Becomes familiar with within the software upgrade process and required stepsorganization.  Becomes familiar with Xxxxx’x releases Ensures the project staffed appropriately and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler that staff have necessary resources.  Communicates changes affecting users Monitors project progress including progress towards agreed upon goals and department stakeholdersobjectives.  Obtains department stakeholder acceptance Has the authority to upgrade production environment. City Change Management Lead  Validates that users receive timely approve or deny changes impacting the following areas: o Cost o Scope o Schedule o Project Goals o Town of Nolensville Policies o Needs of other client projects Town of Nolensville Project Manager Town of Nolensville shall assign project manager(s) prior to the start of this project with overall responsibility and thorough communication regarding process changes.  Provides coaching authority to supervisors make decisions related to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smallerScope, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructurescheduling, and planningtask assignment. This stage creates a foundation for Town of Nolensville Project Manager should communicate decisions and commitments to the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns Tyler project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward ) in a timely fashionand efficient manner. InternallyWhen Town of Nolensville project manager(s) do not have the knowledge or authority to make decisions, he or she engages the Tyler necessary resources to participate in discussions and make decisions in a timely fashion to avoid Project Manager(sdelays. The client project manager(s) coordinate with sales are responsible for reporting to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s teamclient steering committee and determining appropriate escalation points. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives: Contract Management  Formally launch Validates contract compliance throughout the project.  Establish project governance.  Define Ensures that invoicing and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application meet contract requirements.  Ensure City’s infrastructure is scheduled Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to be in place ensure proper scope and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverablesbudgetary compliance.

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City Town of Nolensville project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx Tyler project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx Tyler project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx Tyler project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx Tyler project manager(s) to establish risk and issue tracking and reporting process between City Town of Nolensville and Xxxxx Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Tyler any items that may impact the outcomes of the project.  Collaborates with Xxxxx Tyler project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City Town of Nolensville staff and XxxxxTyler, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxTyler. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City Town of Nolensville resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City Town of Nolensville technical teams to ensure appropriate response and collaboration with Xxxxx Tyler Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Town of Nolensville Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx Tyler consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City Town of Nolensville project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx Tyler project team o Coordination of City Town of Nolensville resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Town of Nolensville Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City Town of Nolensville business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City Town of Nolensville staff during and after implementation.  Participate in conversion review and validation. City Town of Nolensville End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Town of Nolensville Technical Lead  Coordinates updates and releases with Xxxxx Tyler as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City Town of Nolensville third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by XxxxxTyler.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from CityTown of Nolensville’s legacy system per the conversion schedule set forth in the project schedule. City Town of Nolensville Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x Tyler’s releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx Tyler releases and updates, as well as the latest helpful tools to manage CityTown of Nolensville’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City Town of Nolensville and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Town of Nolensville Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by CityTown of Nolensville. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx Tyler management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx Tyler provides City Town of Nolensville with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City Town of Nolensville gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with CityTown of Nolensville’s team. During this step, Xxxxx Tyler will work with City Town of Nolensville to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for XxxxxTyler.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Xxxxx Tyler project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City Town of Nolensville A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx Tyler will work with City Town of Nolensville to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Town of Nolensville Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx Tyler to introduce its implementation methodology, terminology, and Project management best practices to CityTown of Nolensville’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx Tyler will work with the City Town of Nolensville Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx Tyler will introduce the tools that will be used throughout the implementation. Xxxxx Tyler will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City Town of Nolensville provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City Town of Nolensville has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for XxxxxTyler-hosted/SaaS deployment models. Xxxxx Tyler will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx Tyler will install Licensed Software on application server(s) or train City Town of Nolensville to install License Software. The City Town of Nolensville is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure CityTown of Nolensville’s infrastructure meets Xxxxx’x Tyler’s application requirements.  Ensure CityTown of Nolensville’s infrastructure is scheduled to be in place and available for use on time. Infrastructure Planning STAGE 1 Infrastructure Planning Tyler Technologies, Inc. Page | 17 Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City Prosper project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between City Xxxxxxx and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City Prosper staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City Prosper resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City Prosper technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Prosper Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx Tyler consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City Prosper project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City Prosper resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Prosper Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City Prosper business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City Prosper staff during and after implementation.  Participate in conversion review and validation. City Prosper End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Prosper Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City Prosper third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from CityXxxxxxx’s legacy system per the conversion schedule set forth in the project schedule. City Prosper GIS Participates in GIS planning activities. Responsible for management and maintenance of Prosper GIS infrastructure and data. Ensures GIS data/service endpoints are in alignment with Tyler software requirements. Provides Tyler implementation team with GIS data/service access information. Prosper Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage CityProsper’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City Prosper and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Prosper Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by CityXxxxxxx. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City Xxxxxxx with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers Xxxxxxx xxxxxxx the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with CityXxxxxxx’s team. During this step, Xxxxx will work with City Xxxxxxx to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City Prosper A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City Xxxxxxx to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Prosper Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to CityXxxxxxx’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Prosper Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City Prosper provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City Xxxxxxx has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City Prosper to install License Software. The City Prosper is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure CityXxxxxxx’s infrastructure meets Xxxxx’x application requirements.  Ensure CityProsper’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C Inputs 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for the City project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between the City and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both the City staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to the City project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on the City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to the City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from the City’s legacy system per the conversion schedule set forth in the project schedule. City Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage the City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by the City. Work Breakdown Structure (WBS) 1. Initiate & Plan 2. Assess & Define 3. Prepare Solution 4. Production Readiness 5. Production 6. Close 1.1 Initial Coordination 1.2 Project/Phase Planning 1.3 GIS Planning* 1.4 Infrastructure Planning 1.5 Stakeholder Meeting 2.1 Solution Orientation 2.2 Current & Future State Analysis 2.3 Modification Analysis 3.1 Initial System Deployment 3.2 Configuration 3.3 Process Refinement 4.1 Solution Validation 4.2 Go Live Readiness 4.3 End User Training 5.1 Go Live 5.2 Transition to Client Services 5.3 Post Go Live Activities 6.1 Phase Close Out 6.2 Project Close Out 2.4 Conversion Assessment 2.5 Data Assessment 3.4 Conversion Delivery 3.5 Data Delivery 3.6 Modifications* Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides the City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. the City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City’s team. During this step, Xxxxx will work with the City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client City project team. STAGE 1 Initial Coordination Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client City project team is assigned A I R I I I Provide initial project documents to the City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed Working initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with the City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to the City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client City with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train the City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure the City’s infrastructure meets Xxxxx’x application requirements.  Ensure the City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for DeliverablesDeliverables Completed Infrastructure Requirements Delivery of Requirements Infrastructure Audit System Passes Audit Criteria Stakeholder Meeting Communication of the Project planning outcomes to the City Project team, executives and other key stakeholders is vital to Project success. The Stakeholder meeting is a strategic activity to inform, engage, gain commitment, and instill confidence in the City team. During the meeting, the goals and objectives of the Project will be reviewed along with detail on Project scope, implementation methodology, roles and responsibilities, Project timeline and schedule, and keys to Project success. Objectives:  Formally present and communicate the project activities and timeline.  Communicate project expectations.

Planning.  ▪ Reviews and accepts project planning documents.  ▪ Defines project tasks and resource requirements for the City project team.  ▪ Collaborates in the development and approval of the project schedule.  ▪ Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  ▪ Tightly manages project budget and scope.  ▪ Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  ▪ Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  ▪ Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between the City and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  ▪ Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  ▪ Routinely communicates with both the City staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  ▪ Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  ▪ Acts as liaison between project team and stakeholders.  ▪ Identifies and coordinates all City resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  ▪ Provides direction and support to project team.  ▪ Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  ▪ Manages the appropriate assignment and timely completion of tasks as defined.  ▪ Assesses team performance and takes corrective action, if needed.  ▪ Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  ▪ Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  ▪ Ensures that users have appropriate access to Tyler project toolsets as required.  ▪ Conducts training on proper use of toolsets.  ▪ Validates completion of required assignments using toolsets. City Functional Leads  ▪ Makes business process change decisions under time sensitive conditions.  ▪ Communicates existing business processes and procedures to Xxxxx Tyler consultants.  ▪ Assists in identifying business process changes that may require escalation.  ▪ Contributes business process expertise for Current & Future State Analysis.  ▪ Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  ▪ Validates that necessary skills have been retained by end users.  ▪ Provides End Users with dedicated time to complete required homework tasks.  ▪ Acts as an ambassador/champion of change for the new process and provide business process change support.  ▪ Identifies and communicates any additional training needs or scheduling conflicts to the City project manager.  ▪ Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users  ▪ Participate in project activities as required by the project team and project manager(s).  ▪ Provide subject matter expertise on the City business processes and requirements.  ▪ Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  ▪ Attend all scheduled training sessions.  ▪ Participate in all required post-training processes as needed throughout project.  ▪ Test all application configuration to ensure it satisfies business process requirements.  ▪ Become application experts.  ▪ Participate in Solution Validation.  ▪ Adopt and support changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Demonstrate competency with Tyler products processing prior to Go-live.  ▪ Provide knowledge transfer to the City staff during and after implementation.  ▪ Participate in conversion review and validation. City End Users  ▪ Attend all scheduled training sessions.  ▪ Become proficient in application functions related to job duties.  ▪ Adopt and utilize changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Utilize software to perform job functions at and beyond Go-live. City Technical Lead  ▪ Coordinates updates and releases with Xxxxx as needed.  ▪ Coordinates the copying of source databases to training/testing databases as needed for training days.  ▪ Coordinates and adds new users, printers and other peripherals as needed.  ▪ Validates that all users understand log-on process and have necessary permission for all training sessions.  ▪ Coordinates interface development for City third party interfaces.  ▪ Develops or assists in creating reports as needed.  ▪ Ensures on-site system meets specifications provided by Xxxxx.  ▪ Assists with software installation as needed.  ▪ Extracts and transmits conversion data and control reports from the City’s legacy system per the conversion schedule set forth in the project schedule. City GIS ▪ Participates in GIS planning activities. ▪ Responsible for management and maintenance of City GIS infrastructure and data. ▪ Ensures GIS data/service endpoints are in alignment with Tyler software requirements. ▪ Provides Tyler implementation team with GIS data/service access information. City Upgrade Coordination  ▪ Becomes familiar with the software upgrade process and required steps.  ▪ Becomes familiar with Xxxxx’x releases and updates.  ▪ Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage the City’s software upgrade process.  ▪ Assists with the software upgrade process during implementation.  ▪ Manages software upgrade activities post-implementation.  ▪ Manages software upgrade plan activities.  ▪ Coordinates software upgrade plan activities with City and Tyler resources.  ▪ Communicates changes affecting users and department stakeholders.  ▪ Obtains department stakeholder acceptance to upgrade production environment. City Change Management Lead  ▪ Validates that users receive timely and thorough communication regarding process changes.  ▪ Provides coaching to supervisors to prepare them to support users through the project changes.  ▪ Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  ▪ Identifies areas of resistance and develops a plan to reinforce the change.  ▪ Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by the City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s team. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application requirements.  Ensure City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for DeliverablesINITIATE & PLAN ASSESS & DEFINE PREPARE SOLUTION PRODUCTI ON READINESS 5 PRODUCTI 6 CLOSE

Planning.  Reviews and accepts Delivers project planning documents.  Defines project Project tasks and resource requirements for City project teamrequirements.  Collaborates in the development Develops initial Project schedule and approval of the project scheduleProject Management Plan.  Collaborates with Xxxxx Town of Nolensville project manager(s) to plan and schedule project Project timelines to achieve on-time implementation. Implementation Management  Tightly manages project Scope and budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix of Project to ensure that scope Scope changes and budget (planned versus actual) actual are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish Establishes and manage manages a schedule and resource plan Tyler resources that properly supports support the project schedule as a whole Project Schedule and is are also in balance with scope and Scope/budget.  Collaborates with Xxxxx project manager(s) to establish risk and Establishes risk/issue tracking and tracking/reporting process between City Town of Nolensville and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Town of Nolensville any items that may impact the outcomes of the projectProject.  Collaborates with Xxxxx Town of Nolensville ’s project manager(s) to establish key business drivers and success indicators that will help to govern project Project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates Collaborates with Town of Nolensville ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both City staff Town of Nolensville and Xxxxx, aiding in understanding the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxProject. Resource Management  Acts as liaison between project Project team and stakeholdersXxxxx xxxxxxx(s).  Identifies and coordinates all City Tyler resources across all modulesapplications, phasesPhases, and activities including data conversionsdevelopment, forms designforms, hardware and software installation, reports buildingreports, implementation, and satisfying invoicesbilling.  Provides direction and support to project Project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defineddefined in the Project Schedule, task list, and Go-Live Checklist.  Assesses team performance and takes corrective action, if neededadjusts as necessary.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams Consulted on in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns to align activities with ongoing project Project tasks. Tyler Implementation Consultant  Ensures that users have appropriate access to Tyler Completes tasks as assigned by the Xxxxx project toolsets as requiredmanager(s).  Conducts training on proper use of toolsetsDocuments activities for services performed by Xxxxx.  Validates completion Guides Town of required assignments using toolsets. City Functional Leads  Makes business Nolensville through software validation process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultantsfollowing configuration.  Assists in identifying business during Go-Live process changes that may require escalationand provides support until Town of Nolensville transitions to Client Services.  Contributes business process expertise for Current & Future State AnalysisFacilitates training sessions and discussions with Town of Nolensville and Xxxxx staff to ensure adequate discussion of the appropriate agenda topics during the allotted time.  Identifies May provide conversion review and includes additional subject matter experts error resolution assistance. Tyler Sales  Supports Sales to participate in Current Implementation knowledge transfer during Initiate & Future State Analysis.  Validates that necessary skills have been retained by end usersPlan.  Provides End Users with dedicated time to complete required homework taskshistorical information, as needed, throughout implementation.  Acts as an ambassador/champion of change for the new process Participates in pricing activities if additional licensing and/or services are needed. Tyler Technical Services  Maintains Tyler infrastructure requirements and provide business process change supportdesign document(s).  Identifies Involved in system infrastructure planning/review(s).  Provides first installation of licensed software with initial database on servers.  Supports and communicates any additional training needs or scheduling conflicts assists the project team with technical/environmental issues/needs.  Deploys Tyler products. Town of Nolensville Roles & Responsibilities Town of Nolensville resources will be assigned prior to City the start of each Phase of the Project. One person may be assigned to multiple Project roles. Town of Nolensville Executive Sponsor The Town of Nolensville executive sponsor provides support to the Project by providing strategic direction and communicating key issues about the Project and its overall importance to the organization. When called upon, the executive sponsor also acts as the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, in order to provide necessary support, oversight, guidance, and escalation, but does not participate in day-to-day Project activities. The executive sponsor empowers the Town of Nolensville steering committee, project managermanager(s), and functional leads to make critical business decisions for Town of Nolensville.  Champions the project at the executive level to secure buy-in.  Authorizes required project resources.  Actively participates in organizational change communications. Town of Nolensville Steering Committee The Town of Nolensville steering committee understands and supports the cultural change necessary for the Project and fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the Town of Nolensville project manager and Project as a whole through participation in regular internal meetings. The Town of Nolensville steering committee remains updated on all aspects Project progress, Project decisions, and achievement of Project milestones. The Town of Nolensville steering committee also serves as primary level of issue resolution for the Project.  Works to resolve all decisions and/or issues not resolved at the project manager level as part of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at escalation process.  Attends all scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users steering committee meetings.  Participate in project activities as required by Provides support for the project team and project manager(s).  Provide subject matter expertise on City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxxteam.  Assists with software installation as neededcommunicating key project messages throughout the organization.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in Prioritizes the project schedule. City Upgrade Coordination  Becomes familiar with within the software upgrade process and required stepsorganization.  Becomes familiar with Xxxxx’x releases Ensures the project staffed appropriately and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler that staff have necessary resources.  Communicates changes affecting users Monitors project progress including progress towards agreed upon goals and department stakeholdersobjectives.  Obtains department stakeholder acceptance Has the authority to upgrade production environment. City Change Management Lead  Validates that users receive timely approve or deny changes impacting the following areas: o Cost o Scope o Schedule o Project Goals o Town of Nolensville Policies o Needs of other client projects Town of Nolensville Project Manager Town of Nolensville shall assign project manager(s) prior to the start of this project with overall responsibility and thorough communication regarding process changes.  Provides coaching authority to supervisors make decisions related to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smallerScope, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructurescheduling, and planningtask assignment. This stage creates a foundation for Town of Nolensville Project Manager should communicate decisions and commitments to the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns Tyler project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward ) in a timely fashionand efficient manner. InternallyWhen Town of Nolensville project manager(s) do not have the knowledge or authority to make decisions, he or she engages the Tyler necessary resources to participate in discussions and make decisions in a timely fashion to avoid Project Manager(sdelays. The client project manager(s) coordinate with sales are responsible for reporting to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s teamclient steering committee and determining appropriate escalation points. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives: Contract Management  Formally launch Validates contract compliance throughout the project.  Establish project governance.  Define Ensures that invoicing and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application meet contract requirements.  Ensure City’s infrastructure is scheduled Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to be in place ensure proper scope and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverablesbudgetary compliance.

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City the Village project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between City the Village and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City the Village staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City Village resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City Village technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Village Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City the Village project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City Village resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Village Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City the Village business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City the Village staff during and after implementation.  Participate in conversion review and validation. City Village End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Village Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City Village third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from Citythe Village’s legacy system per the conversion schedule set forth in the project schedule. City Village Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage Citythe Village’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City Village and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Village Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure P P The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by Citythe Village. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s team. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application requirements.  Ensure City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for DeliverablesNITIATE & PLAN ASSESS & DEFINE 3 PREPARE SOLUTION RODUCTI ON READINESS 5 RODUCTI ON 6 CLOSE

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City Xxxxxxxxxx Pretrial project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx Tyler project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx Tyler project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx Tyler project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx Tyler project manager(s) to establish risk and issue tracking and reporting process between City Xxxxxxxxxx Pretrial and Xxxxx Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Tyler any items that may impact the outcomes of the project.  Collaborates with Xxxxx Tyler project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City Xxxxxxxxxx Pretrial staff and XxxxxTyler, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxTyler. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City Xxxxxxxxxx Pretrial resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City Xxxxxxxxxx Pretrial technical teams to ensure appropriate response and collaboration with Xxxxx Tyler Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Xxxxxxxxxx Pretrial Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx Tyler consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City Xxxxxxxxxx Pretrial project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx Tyler project team o Coordination of City Xxxxxxxxxx Pretrial resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Xxxxxxxxxx Pretrial Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City Xxxxxxxxxx Pretrial business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City Xxxxxxxxxx Pretrial staff during and after implementation.  Participate in conversion review and validation. City Xxxxxxxxxx Pretrial End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Xxxxxxxxxx Pretrial Technical Lead  Coordinates updates and releases with Xxxxx Tyler as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City Xxxxxxxxxx Pretrial third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by XxxxxTyler.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in the project schedule. City Xxxxxxxxxx Pretrial Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x Tyler’s releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx Tyler releases and updates, as well as the latest helpful tools to manage CityXxxxxxxxxx Pretrial’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City Xxxxxxxxxx Pretrial and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Xxxxxxxxxx Pretrial Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by CityXxxxxxxxxx Pretrial. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx Tyler management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx Tyler provides City Xxxxxxxxxx Pretrial with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City Xxxxxxxxxx Pretrial gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with CityXxxxxxxxxx Pretrial’s team. During this step, Xxxxx Tyler will work with City Xxxxxxxxxx Pretrial to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for XxxxxTyler.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Xxxxx Tyler project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City Xxxxxxxxxx Pretrial A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx Tyler will work with City Xxxxxxxxxx Pretrial to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Xxxxxxxxxx Pretrial Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx Tyler to introduce its implementation methodology, terminology, and Project management best practices to CityXxxxxxxxxx Pretrial’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx Tyler will work with the City Xxxxxxxxxx Pretrial Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx Tyler will introduce the tools that will be used throughout the implementation. Xxxxx Tyler will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City Xxxxxxxxxx Pretrial provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City Xxxxxxxxxx Pretrial has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for XxxxxTyler-hosted/SaaS deployment models. Xxxxx Tyler will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx Tyler will install Licensed Software on application server(s) or train City Xxxxxxxxxx Pretrial to install License Software. The City Xxxxxxxxxx Pretrial is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure CityXxxxxxxxxx Pretrial’s infrastructure meets Xxxxx’x Tyler’s application requirements.  Ensure CityXxxxxxxxxx Pretrial’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C Inputs 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  ▪ Reviews and accepts project planning documents.  ▪ Defines project tasks and resource requirements for City of Camas project team.  ▪ Collaborates in the development and approval of the project schedule.  ▪ Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  ▪ Tightly manages project budget and scope.  ▪ Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  ▪ Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  ▪ Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between City of Camas and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  ▪ Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  ▪ Routinely communicates with both City of Camas staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  ▪ Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  ▪ Acts as liaison between project team and stakeholders.  ▪ Identifies and coordinates all City of Camas resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  ▪ Provides direction and support to project team.  ▪ Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  ▪ Manages the appropriate assignment and timely completion of tasks as defined.  ▪ Assesses team performance and takes corrective action, if needed.  ▪ Provides guidance to City of Camas technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  ▪ Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  ▪ Ensures that users have appropriate access to Tyler project toolsets as required.  ▪ Conducts training on proper use of toolsets.  ▪ Validates completion of required assignments using toolsets. City of Camas Functional Leads  ▪ Makes business process change decisions under time sensitive conditions.  ▪ Communicates existing business processes and procedures to Xxxxx Tyler consultants.  ▪ Assists in identifying business process changes that may require escalation.  ▪ Contributes business process expertise for Current & Future State Analysis.  ▪ Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  ▪ Validates that necessary skills have been retained by end users.  ▪ Provides End Users with dedicated time to complete required homework tasks.  ▪ Acts as an ambassador/champion of change for the new process and provide business process change support.  ▪ Identifies and communicates any additional training needs or scheduling conflicts to City of Camas project manager.  ▪ Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City of Camas resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City of Camas Power Users  ▪ Participate in project activities as required by the project team and project manager(s).  ▪ Provide subject matter expertise on City of Camas business processes and requirements.  ▪ Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  ▪ Attend all scheduled training sessions.  ▪ Participate in all required post-training processes as needed throughout project.  ▪ Test all application configuration to ensure it satisfies business process requirements.  ▪ Become application experts.  ▪ Participate in Solution Validation.  ▪ Adopt and support changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Demonstrate competency with Tyler products processing prior to Go-live.  ▪ Provide knowledge transfer to City of Camas staff during and after implementation.  ▪ Participate in conversion review and validation. City of Camas End Users  ▪ Attend all scheduled training sessions.  ▪ Become proficient in application functions related to job duties.  ▪ Adopt and utilize changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Utilize software to perform job functions at and beyond Go-live. City of Camas Technical Lead  ▪ Coordinates updates and releases with Xxxxx as needed.  ▪ Coordinates the copying of source databases to training/testing databases as needed for training days.  ▪ Coordinates and adds new users, printers and other peripherals as needed.  ▪ Validates that all users understand log-on process and have necessary permission for all training sessions.  ▪ Coordinates interface development for City of Camas third party interfaces.  ▪ Develops or assists in creating reports as needed.  ▪ Ensures on-site system meets specifications provided by Xxxxx.  ▪ Assists with software installation as needed.  ▪ Extracts and transmits conversion data and control reports from CityCity of Camas’s legacy system per the conversion schedule set forth in the project schedule. City of Camas GIS ▪ Participates in GIS planning activities. ▪ Responsible for management and maintenance of City of Camas GIS infrastructure and data. ▪ Ensures GIS data/service endpoints are in alignment with Tyler software requirements. ▪ Provides Tyler implementation team with GIS data/service access information. City of Camas Upgrade Coordination  ▪ Becomes familiar with the software upgrade process and required steps.  ▪ Becomes familiar with Xxxxx’x releases and updates.  ▪ Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage CityCity of Camas’s software upgrade process.  ▪ Assists with the software upgrade process during implementation.  ▪ Manages software upgrade activities post-implementation.  ▪ Manages software upgrade plan activities.  ▪ Coordinates software upgrade plan activities with City of Camas and Tyler resources.  ▪ Communicates changes affecting users and department stakeholders.  ▪ Obtains department stakeholder acceptance to upgrade production environment. City of Camas Change Management Lead  ▪ Validates that users receive timely and thorough communication regarding process changes.  ▪ Provides coaching to supervisors to prepare them to support users through the project changes.  ▪ Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  ▪ Identifies areas of resistance and develops a plan to reinforce the change.  ▪ Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by CityCity of Camas. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City of Camas with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City of Camas gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with CityCity of Camas’s team. During this step, Xxxxx will work with City of Camas to establish the date(s) for the Project and Phase Planning session. Objectives:  ▪ Formally launch the project.  ▪ Establish project governance.  ▪ Define and communicate governance for Xxxxx.  Department Heads ▪ Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City of Camas A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  ▪ Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City of Camas to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City of Camas Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to CityCity of Camas’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City of Camas Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City of Camas provides acceptance of schedule based on resource availability, project budget, and goals. Department Heads Work package assumptions:  ▪ City of Camas has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City of Camas to install License Software. The City of Camas is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application requirements.  Ensure City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables.

Planning.  Reviews and accepts Delivers project planning documents.  Defines project Project tasks and resource requirements for City project teamrequirements.  Collaborates in the development Develops initial Project schedule and approval of the project scheduleProject Management Plan.  Collaborates with Xxxxx the City project manager(s) to plan and schedule project Project timelines to achieve on-on- time implementation. Implementation Management  Tightly manages project Scope and budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix of Project to ensure that scope Scope changes and budget (planned versus actual) actual are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish Establishes and manage manages a schedule and resource plan Tyler resources that properly supports support the project schedule as a whole Project Schedule and is are also in balance with scope and Scope/budget.  Collaborates with Xxxxx project manager(s) to establish risk and Establishes risk/issue tracking and tracking/reporting process between the City and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx the City any items that may impact the outcomes of the projectProject.  Collaborates with Xxxxx the City ’s project manager(s) to establish key business drivers and success indicators that will help to govern project Project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates Collaborates with the City ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both the City staff and Xxxxx, aiding in understanding the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxProject. Resource Management  Acts as liaison between project Project team and stakeholdersXxxxx xxxxxxx(s).  Identifies and coordinates all City Tyler resources across all modulesapplications, phasesPhases, and activities including data conversionsdevelopment, forms designforms, hardware and software installation, reports buildingreports, implementation, and satisfying invoicesbilling.  Provides direction and support to project Project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defineddefined in the Project Schedule, task list, and Go-Live Checklist.  Assesses team performance and takes corrective action, if neededadjusts as necessary.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams Consulted on in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns to align activities with ongoing project Project tasks. Tyler Implementation Consultant  Ensures that users have appropriate access to Tyler Completes tasks as assigned by the Xxxxx project toolsets as requiredmanager(s).  Conducts training on proper use of toolsetsDocuments activities for services performed by Xxxxx.  Validates completion of required assignments using toolsets. Guides the City Functional Leads  Makes business through software validation process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultantsfollowing configuration.  Assists in identifying business during Go-Live process changes that may require escalationand provides support until the City transitions to Client Services.  Contributes business process expertise for Current & Future State AnalysisFacilitates training sessions and discussions with the City and Xxxxx staff to ensure adequate discussion of the appropriate agenda topics during the allotted time.  Identifies May provide conversion review and includes additional subject matter experts error resolution assistance. Tyler Sales  Supports Sales to participate in Current Implementation knowledge transfer during Initiate & Future State Analysis.  Validates that necessary skills have been retained by end usersPlan.  Provides End Users with dedicated time to complete required homework taskshistorical information, as needed, throughout implementation.  Acts Participates in pricing activities if additional licensing and/or services are needed. Tyler Technical Services  Maintains Tyler infrastructure requirements and design document(s).  Involved in system infrastructure planning/review(s).  Provides first installation of licensed software with initial database on servers.  Supports and assists the project team with technical/environmental issues/needs.  Deploys Tyler products. City Roles & Responsibilities City resources will be assigned prior to the start of each Phase of the Project. One person may be assigned to multiple Project roles. City Executive Sponsor The City executive sponsor provides support to the Project by providing strategic direction and communicating key issues about the Project and its overall importance to the organization. When called upon, the executive sponsor also acts as an ambassador/champion of change the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, to provide necessary support, oversight, guidance, and escalation, but does not participate in day-to-day Project activities. The executive sponsor empowers the City steering committee, project manager(s), and functional leads to make critical business decisions for the new process and provide business process change supportCity.  Identifies and communicates any additional training needs or scheduling conflicts Champions the project at the executive level to City secure buy-in.  Authorizes required project managerresources.  Actively participates in organizational change communications. City Steering Committee The City steering committee understands and supports the cultural change necessary for the Project and fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the City project manager and Project through participation in regular internal meetings. The City steering committee remains updated on all aspects Project progress, Project decisions, and achievement of Project milestones. The City steering committee also serves as primary level of issue resolution for the Project.  Works to resolve all decisions and/or issues not resolved at the project manager level as part of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at escalation process.  Attends all scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users steering committee meetings.  Participate in project activities as required by Provides support for the project team and project manager(s).  Provide subject matter expertise on City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxxteam.  Assists with software installation as neededcommunicating key project messages throughout the organization.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in Prioritizes the project schedule. City Upgrade Coordination  Becomes familiar with within the software upgrade process and required stepsorganization.  Becomes familiar with Xxxxx’x releases Ensures the project staffed appropriately and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler that staff have necessary resources.  Communicates changes affecting users Monitors project progress including progress towards agreed upon goals and department stakeholdersobjectives.  Obtains department stakeholder acceptance Has the authority to upgrade production environment. approve or deny changes impacting the following areas: o Cost o Scope o Schedule o Project Goals o City Change Management Lead  Validates that users receive timely Policies o Needs of other client projects City Project Manager The City shall assign project manager(s) prior to the start of this project with overall responsibility and thorough communication regarding process changes.  Provides coaching authority to supervisors make decisions related to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities Project Scope, scheduling, and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable componentstask assignment. The top-level components are called “Stages” City Project Manager should communicate decisions and commitments to the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward ) in a timely fashionand efficient manner. InternallyWhen the City project manager(s) do not have the knowledge or authority to make decisions, he or she engages the Tyler necessary resources to participate in discussions and make decisions in a timely fashion to avoid Project Manager(sdelays. The City project manager(s) coordinate with sales are responsible for reporting to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s teamCity steering committee and determining appropriate escalation points. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives: Contract Management  Formally launch Validates contract compliance throughout the project.  Establish project governance.  Define Ensures that invoicing and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application meet contract requirements.  Ensure City’s infrastructure is scheduled Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to be in place ensure proper scope and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverablesbudgetary compliance.

Planning.  ▪ Reviews and accepts project planning documents.  ▪ Defines project tasks and resource requirements for the City of Brecksville project team.  ▪ Collaborates in the development and approval of the project schedule.  ▪ Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  ▪ Tightly manages project budget and scope.  ▪ Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  ▪ Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  ▪ Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between the City of Brecksville and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  ▪ Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  ▪ Routinely communicates with both the City of Brecksville staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  ▪ Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  ▪ Acts as liaison between project team and stakeholders.  ▪ Identifies and coordinates all City of Brecksville resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  ▪ Provides direction and support to project team.  ▪ Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  ▪ Manages the appropriate assignment and timely completion of tasks as defined.  ▪ Assesses team performance and takes corrective action, if needed.  ▪ Provides guidance to City of Brecksville technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  ▪ Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  ▪ Ensures that users have appropriate access to Tyler project toolsets as required.  ▪ Conducts training on proper use of toolsets.  ▪ Validates completion of required assignments using toolsets. City of Brecksville Functional Leads  ▪ Makes business process change decisions under time sensitive conditions.  ▪ Communicates existing business processes and procedures to Xxxxx Tyler consultants.  ▪ Assists in identifying business process changes that may require escalation.  ▪ Contributes business process expertise for Current & Future State Analysis.  ▪ Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  ▪ Validates that necessary skills have been retained by end users.  ▪ Provides End Users with dedicated time to complete required homework tasks.  ▪ Acts as an ambassador/champion of change for the new process and provide business process change support.  ▪ Identifies and communicates any additional training needs or scheduling conflicts to the City of Brecksville project manager.  ▪ Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City of Brecksville resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City of Brecksville Power Users  ▪ Participate in project activities as required by the project team and project manager(s).  ▪ Provide subject matter expertise on the City of Brecksville business processes and requirements.  ▪ Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  ▪ Attend all scheduled training sessions.  ▪ Participate in all required post-training processes as needed throughout project.  ▪ Test all application configuration to ensure it satisfies business process requirements.  ▪ Become application experts.  ▪ Participate in Solution Validation.  ▪ Adopt and support changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Demonstrate competency with Tyler products processing prior to Go-live.  ▪ Provide knowledge transfer to the City of Brecksville staff during and after implementation.  ▪ Participate in conversion review and validation. City of Brecksville End Users  ▪ Attend all scheduled training sessions.  ▪ Become proficient in application functions related to job duties.  ▪ Adopt and utilize changed procedures.  ▪ Complete all deliverables by the due dates defined in the project schedule.  ▪ Utilize software to perform job functions at and beyond Go-live. City of Brecksville Technical Lead  ▪ Coordinates updates and releases with Xxxxx as needed.  ▪ Coordinates the copying of source databases to training/testing databases as needed for training days.  ▪ Coordinates and adds new users, printers and other peripherals as needed.  ▪ Validates that all users understand log-on process and have necessary permission for all training sessions.  ▪ Coordinates interface development for City of Brecksville third party interfaces.  ▪ Develops or assists in creating reports as needed.  ▪ Ensures on-site system meets specifications provided by Xxxxx.  ▪ Assists with software installation as needed.  ▪ Extracts and transmits conversion data and control reports from Citythe City of Brecksville’s legacy system per the conversion schedule set forth in the project schedule. City of Brecksville GIS ▪ Participates in GIS planning activities. ▪ Responsible for management and maintenance of City of Brecksville GIS infrastructure and data. ▪ Ensures GIS data/service endpoints are in alignment with Tyler software requirements. ▪ Provides Tyler implementation team with GIS data/service access information. City of Brecksville Upgrade Coordination  ▪ Becomes familiar with the software upgrade process and required steps.  ▪ Becomes familiar with Xxxxx’x releases and updates.  ▪ Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage Citythe City of Brecksville’s software upgrade process.  ▪ Assists with the software upgrade process during implementation.  ▪ Manages software upgrade activities post-implementation.  ▪ Manages software upgrade plan activities.  ▪ Coordinates software upgrade plan activities with City of Brecksville and Tyler resources.  ▪ Communicates changes affecting users and department stakeholders.  ▪ Obtains department stakeholder acceptance to upgrade production environment. City of Brecksville Change Management Lead  ▪ Validates that users receive timely and thorough communication regarding process changes.  ▪ Provides coaching to supervisors to prepare them to support users through the project changes.  ▪ Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  ▪ Identifies areas of resistance and develops a plan to reinforce the change.  ▪ Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by Citythe City of Brecksville. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides the City of Brecksville with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. the City of Brecksville gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with Citythe City of Brecksville’s team. During this step, Xxxxx will work with the City of Brecksville to establish the date(s) for the Project and Phase Planning session. Objectives:  ▪ Formally launch the project.  ▪ Establish project governance.  ▪ Define and communicate governance for Xxxxx.  ▪ Identify client City of Brecksville project team. STAGE 1 Initial Coordination Tyler Client City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client City of Brecksville project team is assigned A I R I I I Provide initial project documents to the City of Brecksville A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  ▪ Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with the City of Brecksville to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City of Brecksville Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to Citythe City of Brecksville’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City of Brecksville Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client City of Brecksville with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City of Brecksville provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  ▪ City of Brecksville has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train the City of Brecksville to install License Software. The City of Brecksville is responsible for the installation and setup of all peripheral devices. Objectives:  ▪ Ensure Citythe City of Brecksville’s infrastructure meets Xxxxx’x application requirements.  ▪ Ensure Citythe City of Brecksville’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C Inputs 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City of Laramie project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx Tyler project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx Tyler project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx Tyler project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx Tyler project manager(s) to establish risk and issue tracking and reporting process between City of Laramie and Xxxxx Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx Tyler any items that may impact the outcomes of the project.  Collaborates with Xxxxx Tyler project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City of Laramie staff and XxxxxTyler, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxTyler. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City of Laramie resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City of Laramie technical teams to ensure appropriate response and collaboration with Xxxxx Tyler Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City of Laramie Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx Tyler consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City of Laramie project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx Tyler project team o Coordination of City of Laramie resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City of Laramie Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City of Laramie business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City of Laramie staff during and after implementation.  Participate in conversion review and validation. City of Laramie End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City of Laramie Technical Lead  Coordinates updates and releases with Xxxxx Tyler as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City of Laramie third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by XxxxxTyler.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from CityCity of Laramie’s legacy system per the conversion schedule set forth in the project schedule. City of Laramie GIS  Participates in GIS planning activities.  Responsible for management and maintenance of City of Laramie GIS infrastructure and data.  Ensures GIS data/service endpoints are in alignment with Tyler software requirements.  Provides Tyler implementation team with GIS data/service access information. City of Laramie Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x Tyler’s releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx Tyler releases and updates, as well as the latest helpful tools to manage CityCity of Laramie’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City of Laramie and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City of Laramie Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by CityCity of Laramie. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx Tyler management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx Tyler provides City of Laramie with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City of Laramie gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with CityCity of Laramie’s team. During this step, Xxxxx Tyler will work with City of Laramie to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for XxxxxTyler.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx Tyler project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City of Laramie A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx Tyler will work with City of Laramie to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City of Laramie Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx Tyler to introduce its implementation methodology, terminology, and Project management best practices to CityCity of Laramie’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx Tyler will work with the City of Laramie Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx Tyler will introduce the tools that will be used throughout the implementation. Xxxxx Tyler will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City of Laramie provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City of Laramie has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for XxxxxTyler-hosted/SaaS deployment models. Xxxxx Tyler will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx Tyler will install Licensed Software on application server(s) or train City of Laramie to install License Software. The City of Laramie is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure CityCity of Laramie’s infrastructure meets Xxxxx’x Tyler’s application requirements.  Ensure CityCity of Laramie’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C Inputs 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City Town of Nolensville project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between City Town of Nolensville and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City Town of Nolensville staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City Town of Nolensville resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City Town of Nolensville technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Town of Nolensville Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City Town of Nolensville project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City Town of Nolensville resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Town of Nolensville Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City Town of Nolensville business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City Town of Nolensville staff during and after implementation.  Participate in conversion review and validation. City Town of Nolensville End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Town of Nolensville Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City Town of Nolensville third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from CityTown of Nolensville’s legacy system per the conversion schedule set forth in the project schedule. City Town of Nolensville Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage CityTown of Nolensville’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City Town of Nolensville and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Town of Nolensville Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by CityTown of Nolensville. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City Town of Nolensville with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City Town of Nolensville gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with CityTown of Nolensville’s team. During this step, Xxxxx will work with City Town of Nolensville to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City Town of Nolensville A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City Town of Nolensville to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Town of Nolensville Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to CityTown of Nolensville’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Town of Nolensville Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City Town of Nolensville provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City Town of Nolensville has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City Town of Nolensville to install License Software. The City Town of Nolensville is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure CityTown of Nolensville’s infrastructure meets Xxxxx’x application requirements.  Ensure CityTown of Nolensville’s infrastructure is scheduled to be in place and available for use on time. Infrastructure Planning STAGE 1 Infrastructure Planning Tyler Technologies, Inc. Page | 17 Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for City the ESD project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between City the ESD and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both City the ESD staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City ESD resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City ESD technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City ESD Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to City the ESD project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City ESD resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City ESD Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on City the ESD business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City the ESD staff during and after implementation.  Participate in conversion review and validation. City ESD End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City ESD Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City ESD third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from Citythe ESD’s legacy system per the conversion schedule set forth in the project schedule. City ESD Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage Citythe ESD’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City ESD and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City ESD Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by Citythe ESD. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s team. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application requirements.  Ensure City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for DeliverablesNITIATE & PLAN 2 ASSESS & DEFINE 3 PREPARE SOLUTION 4 RODUCTION EADINESS 5 RODUCTION 6 CLOSE

Planning.  Reviews and accepts project planning documents.  Defines project tasks and resource requirements for the City project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Xxxxx project manager(s) to plan and schedule project timelines to achieve on-time implementation. Implementation Management  Tightly manages project budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Xxxxx project manager(s) to establish risk and issue tracking and reporting process between the City and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx any items that may impact the outcomes of the project.  Collaborates with Xxxxx project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both the City staff and Xxxxx, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Xxxxx. Resource Management  Acts as liaison between project team and stakeholders.  Identifies and coordinates all City resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.  Provides direction and support to project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.  Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.  Validates completion of required assignments using toolsets. City Functional Leads  Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.  Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.  Identifies and communicates any additional training needs or scheduling conflicts to the City project manager.  Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users  Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on the City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to the City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxx.  Assists with software installation as needed.  Extracts and transmits conversion data and control reports from the City’s legacy system per the conversion schedule set forth in the project schedule. City Upgrade Coordination  Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Xxxxx’x releases and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage the City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment. City Change Management Lead  Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by the City. Work Breakdown Structure (WBS) 1. Initiate & Plan 2. Assess & Define 3. Prepare Solution 4. Production Readiness 5. Production 6. Close 1.1 Initial Coordination 1.2 Project/Phase Planning 1.3 GIS Planning* 1.4 Infrastructure Planning 1.5 Stakeholder Meeting 2.1 Solution Orientation 2.2 Current & Future State Analysis 2.3 Modification Analysis 3.1 Initial System Deployment 3.2 Configuration 3.3 Process Refinement 4.1 Solution Validation 4.2 Go Live Readiness 4.3 End User Training 5.1 Go Live 5.2 Transition to Client Services 5.3 Post Go Live Activities 6.1 Phase Close Out 6.2 Project Close Out 2.4 Conversion Assessment 2.5 Data Assessment 3.4 Conversion Delivery 3.5 Data Delivery 3.6 Modifications* Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides the City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. the City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City’s team. During this step, Xxxxx will work with the City to establish the date(s) for the Project and Phase Planning session. Objectives:  Formally launch the project.  Establish project governance.  Define and communicate governance for Xxxxx.  Identify client City project team. STAGE 1 Initial Coordination Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client City project team is assigned A I R I I I Provide initial project documents to the City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed Working initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with the City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to the City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client City with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. This work package is not applicable. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation installation, setup and setup maintenance of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application requirements.  Ensure City’s infrastructure is scheduled to be in place and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverables.

Planning.  Reviews and accepts Delivers project planning documents.  Defines project Project tasks and resource requirements for City project teamrequirements.  Collaborates in the development Develops initial Project schedule and approval of the project scheduleProject Management Plan.  Collaborates with Xxxxx the City project manager(s) to plan and schedule project Project timelines to achieve on-on- time implementation. Implementation Management  Tightly manages project Scope and budget and scope.  Collaborates with Xxxxx project manager(s) to establish a process and approval matrix of Project to ensure that scope Scope changes and budget (planned versus actual) actual are transparent and handled effectively and efficiently.  Collaborates with Xxxxx project manager to establish Establishes and manage manages a schedule and resource plan Tyler resources that properly supports support the project schedule as a whole Project Schedule and is are also in balance with scope and Scope/budget.  Collaborates with Xxxxx project manager(s) to establish risk and Establishes risk/issue tracking and tracking/reporting process between the City and Xxxxx and takes all necessary steps to proactively mitigate these items or communicate with transparency to Xxxxx the City any items that may impact the outcomes of the projectProject.  Collaborates with Xxxxx the City ’s project manager(s) to establish key business drivers and success indicators that will help to govern project Project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates Collaborates with the City ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both the City staff and Xxxxx, aiding in understanding the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to XxxxxProject. Resource Management  Acts as liaison between project Project team and stakeholdersXxxxx xxxxxxx(s).  Identifies and coordinates all City Tyler resources across all modulesapplications, phasesPhases, and activities including data conversionsdevelopment, forms designforms, hardware and software installation, reports buildingreports, implementation, and satisfying invoicesbilling.  Provides direction and support to project Project team.  Builds partnerships among the various stakeholders, negotiating authority to move the project forward.  Manages the appropriate assignment and timely completion of tasks as defineddefined in the Project Schedule, task list, and Go-Live Checklist.  Assesses team performance and takes corrective action, if neededadjusts as necessary.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Xxxxx Technical Support Teams Consulted on in order to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns to align activities with ongoing project Project tasks. Tyler Implementation Consultant  Ensures that users have appropriate access to Tyler Completes tasks as assigned by the Xxxxx project toolsets as requiredmanager(s).  Conducts training on proper use of toolsetsDocuments activities for services performed by Xxxxx.  Validates completion of required assignments using toolsets. Guides the City Functional Leads  Makes business through software validation process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Xxxxx consultantsfollowing configuration.  Assists in identifying business during Go-Live process changes that may require escalationand provides support until the City transitions to Client Services.  Contributes business process expertise for Current & Future State AnalysisFacilitates training sessions and discussions with the City and Xxxxx staff to ensure adequate discussion of the appropriate agenda topics during the allotted time.  Identifies May provide conversion review and includes additional subject matter experts error resolution assistance. Xxxxx Xxxxx  Supports Sales to participate in Current Implementation knowledge transfer during Initiate & Future State Analysis.  Validates that necessary skills have been retained by end usersPlan.  Provides End Users with dedicated time to complete required homework taskshistorical information, as needed, throughout implementation.  Acts Participates in pricing activities if additional licensing and/or services are needed. Tyler Technical Services  Maintains Tyler infrastructure requirements and design document(s).  Involved in system infrastructure planning/review(s).  Provides first installation of licensed software with initial database on servers.  Supports and assists the project team with technical/environmental issues/needs.  Deploys Tyler products. City Roles & Responsibilities City resources will be assigned prior to the start of each Phase of the Project. One person may be assigned to multiple Project roles. City Executive Sponsor The City executive sponsor provides support to the Project by providing strategic direction and communicating key issues about the Project and its overall importance to the organization. When called upon, the executive sponsor also acts as an ambassador/champion of change the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, to provide necessary support, oversight, guidance, and escalation, but does not participate in day-to-day Project activities. The executive sponsor empowers the City steering committee, project manager(s), and functional leads to make critical business decisions for the new process and provide business process change supportCity.  Identifies and communicates any additional training needs or scheduling conflicts Champions the project at the executive level to City secure buy-in.  Authorizes required project managerresources.  Actively participates in organizational change communications. City Steering Committee The City steering committee understands and supports the cultural change necessary for the Project and fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the City project manager and Project through participation in regular internal meetings. The City steering committee remains updated on all aspects Project progress, Project decisions, and achievement of Project milestones. The City steering committee also serves as primary level of issue resolution for the Project.  Works to resolve all decisions and/or issues not resolved at the project manager level as part of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Meeting o Project Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Xxxxx project team o Coordination of City resources o Attendance at escalation process.  Attends all scheduled sessions o Change management activities o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance o Decentralized end user training o Process testing o Solution Validation City Power Users steering committee meetings.  Participate in project activities as required by Provides support for the project team and project manager(s).  Provide subject matter expertise on City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.  Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.  Participate in Solution Validation.  Adopt and support changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to City staff during and after implementation.  Participate in conversion review and validation. City End Users  Attend all scheduled training sessions.  Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.  Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live. City Technical Lead  Coordinates updates and releases with Xxxxx as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.  Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.  Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.  Ensures on-site system meets specifications provided by Xxxxxteam.  Assists with software installation as neededcommunicating key project messages throughout the organization.  Extracts and transmits conversion data and control reports from City’s legacy system per the conversion schedule set forth in Prioritizes the project schedule. City Upgrade Coordination  Becomes familiar with within the software upgrade process and required stepsorganization.  Becomes familiar with Xxxxx’x releases Ensures the project staffed appropriately and updates.  Utilizes Tyler resources to stay abreast of the latest Xxxxx releases and updates, as well as the latest helpful tools to manage City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.  Coordinates software upgrade plan activities with City and Tyler that staff have necessary resources.  Communicates changes affecting users Monitors project progress including progress towards agreed upon goals and department stakeholdersobjectives.  Obtains department stakeholder acceptance Has the authority to upgrade production environment. approve or deny changes impacting the following areas: o Cost o Scope o Schedule o Project Goals o City Change Management Lead  Validates that users receive timely Policies o Needs of other client projects City Project Manager The City shall assign project manager(s) prior to the start of this project with overall responsibility and thorough communication regarding process changes.  Provides coaching authority to supervisors make decisions related to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities Project Scope, scheduling, and develops a plan to address them proactively.  Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. Part 3: Project Plan Project Stages Work Breakdown Structure The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable componentstask assignment. The top-level components are called “Stages” City Project Manager should communicate decisions and commitments to the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by City. Initiate and Plan The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed. Initial Coordination Prior to Project commencement, Xxxxx management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Xxxxx provides City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward ) in a timely fashionand efficient manner. InternallyWhen the City project manager(s) do not have the knowledge or authority to make decisions, he or she engages the Tyler necessary resources to participate in discussions and make decisions in a timely fashion to avoid Project Manager(sdelays. The City project manager(s) coordinate with sales are responsible for reporting to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with City’s teamCity steering committee and determining appropriate escalation points. During this step, Xxxxx will work with City to establish the date(s) for the Project and Phase Planning session. Objectives: Contract Management  Formally launch Validates contract compliance throughout the project.  Establish project governance.  Define Ensures that invoicing and communicate governance for Xxxxx.  Identify client project team. STAGE 1 Initial Coordination Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Xxxxx project team is assigned A R C I I I I I I Client project team is assigned A I R I I I Provide initial project documents to City A R C C I I Gather preliminary information requested I A R C C C C Sales to implementation knowledge transfer A R I I I I I Create Project Portal to store project artifacts and facilitate communication A R I Inputs Contract documents Statement of Work Outputs/Deliverables Completed initial project documents Project portal Work package assumptions:  Project activities begin after the agreement has been fully executed. Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes. During this work package Xxxxx will work with City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Xxxxx to introduce its implementation methodology, terminology, and Project management best practices to City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change. Xxxxx will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled. During project planning, Xxxxx will introduce the tools that will be used throughout the implementation. Xxxxx will familiarize the client with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist. STAGE 1 Project/Phase Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule and conduct planning session(s) A R I C C I Develop Project Management Plan A R I C C I Develop initial project schedule A R I I I I I I C C I I C I Inputs Contract documents Statement of Work Guide to Starting Your Project Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document Project Operational Plan Delivery of document Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and goals. Work package assumptions:  City has reviewed and completed the Guide to Starting Your Project document. Infrastructure Planning Procuring required hardware and setting it up properly is a critical part of a successful implementation. This task is especially important for Xxxxx-hosted/SaaS deployment models. Xxxxx will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. Xxxxx will install Licensed Software on application server(s) or train City to install License Software. The City is responsible for the installation and setup of all peripheral devices. Objectives:  Ensure City’s infrastructure meets Xxxxx’x application meet contract requirements.  Ensure City’s infrastructure is scheduled Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to be in place ensure proper scope and available for use on time. STAGE 1 Infrastructure Planning Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts Department Heads End Users Technical Leads Provide Infrastructure Requirements and Design Document A R C C I I Initial Infrastructure Meeting A R C C C C *Schedule SaaS Environment Availability A R C I *Schedule Hardware to be Available for Installation I I A R C Schedule Installation of All Licensed Software A R C I I Infrastructure Audit A R C I C 1. Initial Infrastructure Requirements and Design Document Inputs Outputs / Deliverables Acceptance Criteria [only] for Deliverablesbudgetary compliance.