Premier Support. If Customer is receiving Premiere Support Level, the following shall apply in addition to the support description in Section 1 (General Support Offering): a. Follow-the-Sun Case Management. Snowflake Support shall implement follow-the-sun case management for handling Severity 1 Support Cases, to better facilitate uninterrupted support by utilizing Snowflake Support across multiple time zones.
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Samples: Support Policy and Service Level Agreement, Support Policy and Service Level Agreement
Premier Support. If Customer is receiving Premiere Support LevelPremier Support, the following shall apply in addition to the support description in Section 1 (General Support Offering):
a. Follow-the-Sun Case Management. Snowflake Support shall implement follow-the-sun case management for handling Severity Level 1 Support Cases, to better facilitate uninterrupted support by utilizing Snowflake Support across multiple time zones.
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