Problem Resolution. WellSky shall provide technical consultation solutions to Xxxxx 0, Xxxxx 0 and Level 3 issues as quickly as reasonably possible, in light of the problem. If a Level 1 or Level 2 issue requires a change to the Licensed Software, the change will be sent to Client as soon as available. If a Level 3 issue requires a change to the software, the change will be provided in a regularly scheduled Update.
Appears in 3 contracts
Samples: Master License and Services Agreement, Master License and Services Agreement, Master License and Services Agreement
Problem Resolution. WellSky shall provide technical consultation solutions to Xxxxx 0Level 1, Xxxxx 0 Level 2 and Level 3 issues as quickly as reasonably possible, in light of the problem. If a Level 1 or Level 2 issue requires a change to the Licensed Software, the change will be sent to Client as soon as available. If a Level 3 issue requires a change to the software, the change will be provided in a regularly scheduled Update.
Appears in 2 contracts
Samples: Master License and Services Agreement, Master Agreement
