Product and Process Quality Requirements. Manufacturing and quality processes will be implemented at Supplier with the goal to produce Products that meet Dot Hill’s zero defect quality requirements. The minimum acceptable quality levels specified in the table below shall also be met in the Supplier manufacturing process. If these quality levels are not maintained, Dot Hill reserves the right to require Supplier to implement corrective actions that include, but are not limited to, additional manufacturing processes, screens, tests, burn-in, etc. Supplier will bear the cost of such corrective actions if the failure to maintain such levels arises or results from a problem relating to workmanship. If the quality level does not rise to the minimum acceptable levels in spite of these actions, Dot Hill may stop accepting Product. Additionally: • Supplier and those suppliers, if any, selected by Supplier must be ISO 9001 certified and all manufacturing locations for the Product and its components must be identified and specified to Dot Hill; • Supplier must provide, and use commercially reasonable efforts to obtain from its suppliers, detailed process quality plans that include all quality controls for each manufacturing process (including rework); • Weekly line quality metrics that includes individual process yields, FA results and corrective actions for Supplier and its suppliers must be provided and discussed during the weekly quality call with Dot Hill and/or its customers; • Supplier must respond to Dot Hill Corrective Action Requests (“CARs”) within [***] and implement corrective action within [***]; • All engineering changes, process changes, test changes, authorized vendor list component changes, manufacturing location changes must have written Dot Hill approval; • The Products shall be manufactured in a clean environment with Electro Static Discharge (“ESD”), temperature and humidity controls; • Defect reduction / continuous improvement processes must be implemented at Supplier and its suppliers; • The Products must have full backward traceability for agreed key components from the finished Product to the component level; • All operators shall be fully trained for their responsible processes; • Supplier shall pass all New Product Introduction (“NPI”) qualification steps of Failure Mode Effect Analysis (“FMEA”), Engineering Verification Test (“EVT”), Design Verification Test (“DVT”), Highly Accelerated Life Testing (“HALT”), Pilot, Design Maturity Test (“DMT”), Design For Manufacturing (“DFM”) and...
