Professional Services Rescheduling. To the extent Customer purchases Professional Services, Customer may reschedule the Professional Services up to ten business days prior to the start of the Professional Services at no cost. If Customer reschedules the Professional Services with less than ten business days’ notice, Customer will forfeit the portion of the Professional Services equal to the number of days that were rescheduled without the required notice. If Customer reschedules the Professional Services after they have begun, Customer will forfeit five days of Professional Services, or the number of days remaining on the Professional Services, whichever is fewer. Customer will also be responsible for any expenses incurred by Rapid7 due to such rescheduling. If performance of the Professional Services is delayed by Customer’s acts or omissions, including Customer’s failure to meet the requirements set forth in an SOW, Customer will forfeit the duration of such delay from its Professional Services time.
