Technical Support and Professional Services. 10.1 Maintenance and Support Services. Support is provided in accordance with Exhibit A. Support Services are provided for only the current major release and the prior two major releases. Notwithstanding the provisions of Exhibit A, Rapid7 shall not be obligated to provide any Support Services to the extent resulting from: (i) failure by Customer or its Users to use the Software in accordance with this Agreement, including the Documentation; (ii) Customer’s failure to use corrections or Updates previously provided to Customer by Rapid7; (iii) malfunction, defect or failure of hardware, software or any other item not developed, provided by or approved by Rapid7 under this Agreement; (iv) incorrect data or incorrect procedures used or provided by Customer, any User, or a third party; or (v) any cause (including any accident, abuse, misapplication, abnormal use or a virus) that is outside the reasonable control of Rapid7.
Technical Support and Professional Services. 10.1 Maintenance and Support Services: The specific maintenance and support program selected by Licensee will be detailed in the applicable Order Form. These services are subject to RedRok’s maintenance and support policy, available at xxxxxxx@xxxxxx.xx
Technical Support and Professional Services
