Program to Minimize Missed Collections and Manage Complaints Sample Clauses

Program to Minimize Missed Collections and Manage Complaints. Bidder Haulers shall include their affirmative written proposal as a policy for mitigation of missed collections and establish a verifiable system where the Hauler will be able to rectify complaints received by the Town regarding missed collection, poor handling of refuse and recycling containers, and any other issues that may arise concerning the work performed by the Hauler. Customer complaints will be first answered and administered by the Town. The Hauler shall be responsible for responding to customer complaints forwarded to the Town. The Town will then forward prioritized complaints to the Hauler either by e-mail or facsimile. The Hauler shall have a minimum of two (2) phone lines, one facsimile number, and one email dedicated to this account for Town correspondence and the forwarding of collection problems.
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