Missed Collections. 33 CONTRACTOR acknowledges and agrees that it is in the best interest of 34 CITY that all Residential Waste, Recyclable Material, and Yard Trimmings be 35 collected on the scheduled collection day. Accordingly, CONTRACTOR will remedy 36 missed collections as set forth in Section 15.9.5 regardless of the reason that the 37 collection was missed. However, in the event a Service Recipient requests missed 38 collection service more than two (2) times in any consecutive two (2) month period 39 CITY will work with CONTRACTOR to determine an appropriate resolution to that 1 situation. In the event CONTRACTOR believes any complaint to be without merit, 2 CONTRACTOR shall utilize the Customer Information System to notify the City 3 Representative immediately. The City Representative will investigate all disputed 4 complaints and render a written determination within ten (10) Work Days of receipt 5 of CONTRACTOR’s notification.
Missed Collections. If the Collection of any Residential Service Unit or Commercial Service Unit is missed during the regular route Collection, the CONTRACTOR shall ensure that the missed Collection shall be picked up on the same day if CONTRACTOR becomes aware of the missed collection or if notification was received by the CONTRACTOR before 12:00 p.m., local time, otherwise the missed Collection shall be picked up before 12:00 p.m., local time, on the next Work Day. Any deviation from the requirements of this provision must be approved by the Town Manager, or the TOWN’S designated representative. If the CONTRACTOR fails to comply with this provision, or any of the terms and conditions of the Agreement, the TOWN reserves the right to ensure that the Collection is made, either with its own workforce or an outside source, and to charge all costs, plus reasonable overhead, to the CONTRACTOR in the manner deemed to be in the best interest of the TOWN. Such a manner may include, but is not limited to, withholding the amount of the costs, plus reasonable overhead, from any monies owed to the CONTRACTOR. The CONTRACTOR shall not be required to collect Solid Waste or Bulk Waste material from curbside that is non-conforming; however, in each such case, the CONTRACTOR shall notify each resident by using a Non-Collection Notice which can be a sticker, tag, or door hanger, in a form approved by the TOWN, notifying the resident of the problem and how the Customer needs to correct the problem. The CONTRACTOR shall then notify the TOWN of the location every time a non-conforming location is noticed.
Missed Collections. If Garbage, Recyclables, or Compostables are set out inappropriately, improperly prepared, or contaminated with unacceptable materials, the Contractor shall place in a prominent location a written notification tag that identifies the specific problem(s) and reason(s) for rejecting the materials for collection. Failure to provide proper written notification to Customers, per the quality assurance protocol in Section 4.1.11, of the reason for rejecting materials for collection shall be considered a missed collection and subject to performance fees due to lack of proper Customer notification. The failure of the Contractor to collect Garbage, Recyclables, or Compostables that has been set out by a Customer in the proper manner on the appropriate day shall be considered a missed collection, and the Contractor shall collect the materials from the Customer within twenty-four (24) hours of the Contractor’s receipt of notification of the missed pick-up. If the Contractor is notified of a missed pick-up by 9:00 AM the following business day, the missed pick-up shall be collected that same day. The Contractor shall maintain an electronic record of all calls related to missed collections and the response provided by the Contractor. Such records shall be made available for inspection upon request by the City, and the information shall be included in monthly reports. (See Reporting requirements set forth in Section 4.3.4). If the Contractor is requested by the Customer to make a return trip due to no fault of the Contractor, which the Contractor can prove through documentation (e.g., the Containers were not placed at the curb on time and the driver documented that fact in a log, with a photograph, etc.), the Contractor shall charge the Customer an additional return trip fee for this service, provided the Contractor notifies the Customer of this charge in advance and the Customer agrees to payment of the return trip fee. The Contractor will not be liable for a missed collection in such case.
Missed Collections. Contractor agrees that it is in the best interest of the State that all mixed materials, recyclable materials, organic materials, and bulky goods be collected on the scheduled collection day. Accordingly, missed collections will normally be collected as set forth herein regardless of the reason that the collection was missed. However, in the event that a facility reports missed collection services more than two (2) times in any consecutive two (2) month period the State agency will work with the Contractor to determine an appropriate resolution to that situation. In the event the contractor believes any complaint to be without merit, the Contractor shall notify the State agency within three business days. The State agency will investigate all disputed complaints and render a decision.
Missed Collections. The Contractor has established and publicized a procedure for receiving and responding to resident complaints of missed collections. Complaints of missed collections received by the Contractor or the HOA on the day following the scheduled day for collection shall be remedied by collecting the materials by 5:00 pm on the following day. A representative of the Contractor shall contact a designated representative of the HOA to resolve any issue.
Missed Collections. Any missed collection shall be picked‐up by the Contractor within two (2) business days of the regular pick‐up day for such owner or occupant or when ordered by the City, at no cost to the City or the Customer.
Missed Collections. The Contractor shall have a duty to pick up missed recycling collections. The Contractor agrees to pick up all missed collections on the same day the Contractor receives notice of a missed collection, provided notice is received by the Contractor before 11:00 a.m. on a business day. With respect to all notices of a missed collection received after 11:00 a.m. on a business day, the Contractor agrees to pick up that missed collection before 4:00 p.m. on the following business day.
Missed Collections. The CONTACTOR agrees that it is in the best interest of the CITY that all Solid Waste, Recyclable Materials and Organic Materials be Collected on the scheduled Collection day. Accordingly, missed Collections will normally be Collected as set forth above regardless of the reason that the Collection was missed. However, in the event a Customer requests missed Collection service more than two (2) times during the Term of this Agreement the CONTRACTOR shall contact the Customer to determine an appropriate resolution to that situation.
Missed Collections. In the event that a regularly scheduled collection is missed and a complaint is received by either the City or the Contractor, a special collection of the solid waste will be required of the Contractor by the close of the next business day. The City shall notify the Contractor of any such complaint it receives within four (4) business hours. In the event of missed pickups due to the customer or resident's negligence, at the customer's request, a special pickup will be made by the close of the next business day and the customer charged per the rate schedule. In the event of missed pickup due to acts of God, weather, or events outside the control of the Contractor, pickup will be made as soon as possible when conditions are safe to continue service.
Missed Collections. Contractor will be responsible for receiving all reports of missed Collections from Service Units, rectifying the missed Collection with Service Unit and providing this information on required reports in real time to the County. In the event the missed Collection was due solely to the fault of the Contractor and such missed Collection was not due to Uncontrollable Circumstances, Contractor shall provide the applicable Collection Service to the Service Unit within one Day of the report, except if missed Collection deadline falls on Sunday. In the event the missed Collection was due to any act or failure to act by the Service Unit and/or the County, Contractor shall not schedule or perform an additional pickup and Contractor shall continue to receive the entire Service Fee for the Service Unit.
