Complaints Handling definition

Complaints Handling means the process of attending to and resolving complaints including ongoing interaction with Complainants. It is expected that this process meets certain minimum standards;
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Complaints Handling. If You have a complaint about StoreProtect, including but not limited to a complaint about non-payment of a claim, please notify Us. We are committed to managing complaints fairly and promptly. • You will be asked to provide details to help investigate your complaint. Your complaint will be reviewed, and additional information may be requested if required. You will receive a response to Your complaint within a reasonable time. Privacy • You agree that any information or data disclosed to Us under the StoreProtect Addendum is not confidential or proprietary to You. Furthermore, You agree that We may collect and process data on your behalf when We provide StoreProtect and may share such data with third parties in accordance with Our Privacy Policy and where it is necessary. Additionally, if You request a claim for Loss or Damage, You accept We may disclose information to a Claims Administrator.
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Complaints Handling. If the Tenant has a complaint about StoreProtect, including but not limited to a complaint about non-payment of a claim, please notify the Landlord. The Landlord is committed to managing complaints fairly and promptly. • The Tenant will be asked to provide details to help investigate the complaint. The Tenant’s complaint will be reviewed, and additional information may be requested if required. The Tenant will receive a response to the complaint within a reasonable time. Privacy • The Tenant agrees that any information or data disclosed to the Landlord under the StoreProtect Addendum is not confidential or proprietary to the Tenant. Furthermore, the Tenant agrees that the Landlord may collect and process data on behalf of the Tenant when it provides StoreProtect and may share such data with third parties in accordance with the Landlord’s Privacy Policy and where it is necessary. Additionally, if the Tenant requests a claim for Loss or Damage, the Tenant agrees the Landlord may disclose information to a Claims Administrator.
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Examples of Complaints Handling in a sentence

  • If we have volunteered to be bound by the CEC Solar Retailer Code of Conduct, then these procedures will comply with that Code, and with the Australian Standard on Complaints Handling AS ISO 10002-2006.

  • Further details on how to submit a complaint can be found on our Complaints Handling Procedure found on our Website.

  • The Company will try to resolve it without undue delay and according to the Company’s Complaints Handling Policy and Procedures.

  • Our Complaints Handling Procedure will enable us to address a customer's dissatisfaction and may help us prevent the same problem from happening again.

  • Once the two internal stages of the Complaints Handling procedure have been exhausted, the complainant must be directed to the Scottish Public Services Ombudsman (SPSO) to carry out an independent external review of the process.

  • J & E Shepherd have a written Complaints Handling Procedure (CHP).

  • Additional penalties in accordance with the AIQS Complaints Handling Procedure may also apply.

  • Further details in respect to the Company’s Complaints Handling Procedure are available in the relevant policy of the Company.

  • The Trustee must establish and maintain a procedure for dealing with complaints by Holders in relation to a Trust which is consistent with AS4269 Australian Standard on Complaints Handling or such other standard which satisfies the requirements (if any) of the Corporations Act or any Governmental Agency from time to time.

  • The Diocese of Broken Bay has established a Complaints Handling Policy which is implemented by all schools in the Diocese.The implementation of this policy is monitored by the Catholic Schools Office.


More Definitions of Complaints Handling

Complaints Handling. It works as a main body resolving conflicts between consumers and traders. Furthermore, it monitors price trends through shopping basket surveys, thereby advocating for fair price structure on basic commodities with governments and producers; • Education: the organisation educates consumers about their rights through print media, panel discussions, electronic media, workshops, seminars and meetings; and • Referral services: In cases where the area does not fall under the organisation tasks, it refers the consumers to the right places for assistance. Whilst the organisation gives advice in a number of cases, it also monitors unethical advertising techniques.
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Complaints Handling means the process of attending to and resolving Complaints including ongoing interaction with Complainants. The Complaints handler is adequately trained, they have an appropriate mix of experience, knowledge and skills in TCF Complaints handling.
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Complaints Handling means the process of attending to and resolving complaints, including any ongoing transaction with Complainants.
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Related to Complaints Handling

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Complaint means any dissatisfaction expressed by a Complainant orally or in writing to HMO about any aspect of HMO’s operation, including, but not limited to:

  • Group Grievance is defined as a single grievance, signed by a Xxxxxxx or a Union Representative on behalf of a group of employee who have the same complaint. Such grievances must be dealt with at successive stages of the Grievance Procedure commencing with Step 1. The grievors shall be listed on the grievance form.

  • Complaint Investigation means an investigation of any complaint that has been made to a proper authority that is not covered by an abuse investigation.

  • Investigative consumer report means a consumer report or portion thereof in which information about a natural person's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with the person's neighbors, friends, associates, acquaintances, or others who may have knowledge concerning such items of information.

  • Investigating Department means any department / division / office of SCI investigating into the conduct of the Entity and shall include the Vigilance Department, “Central Bureau of Investigation, the State Police or any other authority or entity set up by the Central or State Government having powers to investigate”.

  • Procurement Plan means the Recipient’s procurement plan for the Project, dated April 2, 2010, and referred to in paragraph 1.16 of the Procurement Guidelines and paragraph 1.24 of the Consultant Guidelines, as the same shall be updated from time to time in accordance with the provisions of said paragraphs.

  • CMS means the Centers for Medicare and Medicaid Services.

  • Policy Grievance shall be signed by a xxxxxxx or a Union representative or, in the case of an Employer's policy grievance, by the Employer or its representative.

  • Self-Administration of Medication means the individual manages and takes his or her own medication, identifies his or her medication and the times and methods of administration, places the medication internally in or externally on his or her own body without staff assistance upon written order of a physician, and safely maintains the medication without supervision.