Provide Customer Service. Provide customer service by responding to inquiries from IV-D participants, including those inquiries related to centralized child support services. The CSA shall respond to participant inquiries and complaints referred from the Department according to the standards established in the CSA's Customer Service and Administrative Complaint Process Plans.
Appears in 6 contracts
Samples: Contract for the Administration of Child and Spousal Support, Contract for the Administration of Child and Spousal Support, Contract for Administration of Child and Spousal Support
