Common use of Quality Clause in Contracts

Quality. 9.1 To protect the interests of the Framework Public Bodies and their customers, it is imperative that the quality of service provided is of the highest order. To this end the Contractor will demonstrate a strong commitment to quality and to improving the quality of the services available to be delivered under this Framework Agreement throughout its duration. 9.2 The Contractor shall have robust quality procedures and systems in place to ensure the successful delivery of the Services and shall  Prior to Commencement of Full Operations, devise and implement an approved Quality Assurance Plan covering the duration of the Framework  Implement and measure quality control procedures to assure MI integrity  Measure and report on Service Levels  Identify opportunities to improve Service Levels, indicating clearly any associated costs and quantifying value where possible.

Quality. 9.1 To protect the interests of the Framework Public Bodies and their customers, it is imperative that the quality of service provided is of the highest order. To this end the Contractor will demonstrate a strong commitment to quality and to improving the quality of the services available to be delivered under this Framework Agreement throughout its duration. 9.2 The Contractor shall have robust quality procedures and systems in place to ensure the successful delivery of the Services and shall  • Prior to Commencement of Full Operations, devise and implement an approved Quality Assurance Plan covering the duration of the Framework  • Implement and measure quality control procedures to assure MI integrity  • Measure and report on Service Levels  • Identify opportunities to improve Service Levels, indicating clearly any associated costs and quantifying value where possible.