Reason for Outage. CTS shall receive a Reason for Outage (“RFO”) as follows:
a) A preliminary, non-official per incident Reason for Outage (RFO) must be provided by email or by verbal conversation to CTS’ Network Operations Center Technicians within two (2) hours of an incident being resolved.
b) Major incidents that result in a breach of Service Level performance minimums, Contractor must provide an official RFO within seven (7) days, unless otherwise negotiated, after the incident causing the Outage is resolved.
Reason for Outage. Vendor will provide a per incident Reason for Outage (RFO). Preliminary RFOs shall be provided within 2 hours after an outage has been resolved with complete RFOs provided within 24 hours. For incidents requiring additional carrier research the RFO is to be updated every 24 hours until such time as a final determination has been made.
Reason for Outage. WaTech shall receive a Reason for Outage (“RFO”) as follows:
a) A preliminary, non-official per incident Reason for Outage (RFO) must be provided by email or by verbal conversation to WaTech’s Network Operations Center Technicians within two (2) hours of an incident being resolved.
b) Major incidents that result in a breach of Service Level performance minimums, Contractor must provide an official RFO within seven (7) days, unless otherwise negotiated, after the incident causing the Outage is resolved.
