Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Services Performance The document Every six months EGI Foundation Email to the Customer Report provides an overall assessment of service performance (per month) and SLA target performance achieved during the last 6 months Scientific Publications The document Yearly and with the Customer During satisfaction report provides a list of Agreement ending. review scientific publications benefiting from the Service.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Services Performance The document Every six months EGI Foundation Email to the Customer Report provides an overall assessment of service performance (per month) and SLA target performance achieved during the last 6 months Scientific Publications The document Yearly and with the Customer During satisfaction report provides a list of Agreement ending. review scientific publications benefiting from the Service. All reports shall follow predefined templates11.
Appears in 1 contract
Samples: Service Level Agreement
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Services Performance Report The document Every six months EGI Foundation Email to provides the Customer Report provides an overall assessment of service performance (per month) and SLA target performance achieved during the last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of Yearly and with the Customer During satisfaction report provides a list of Agreement ending. review Customer Email to the Provider scientific publications benefiting from the Service. All reports shall follow predefined templates10.
Appears in 1 contract
Samples: Service Level Agreement