Common use of Relationship Management Clause in Contracts

Relationship Management. 6.1 Subject to matters expressly reserved to a higher tier as set out in clause 23.1 of the Agreement, the Authorised Officer shall be the key contact in the CMO for the Service Provider. Except where essential in a civil emergency, the Authorities shall communicate with the Service Provider through the CMO only. 6.2 Where any matter is agreed or a decision reached in accordance with the governance procedures in clause 23 of the Agreement and the voting arrangements in clause 24 of the Agreement, such decision shall be implemented by the Authorised Officer and the payment provisions of clause 32 of the Agreement shall apply. 6.3 The CMO shall: 6.3.1 ensure that staff at all levels facilitate a good relationship with the Service Provider; 6.3.2 establish information flows and communication levels; 6.3.3 encourage the right attitudes and behaviours, based on trust rather than adversarial models; and 6.3.4 actively manage the Authorities/Service Provider relationship.