Report of Malfunction. With respect to a report of any Malfunction, Subscriber personnel making such a report will describe to the Telephone Support staff the Malfunction in reasonable detail and the circumstances under which the Malfunction occurred or is occurring and will, with the assistance of the Telephone Support staff members, classify the Malfunction as a Severity Level 1, 2, 3 or 4 Malfunction.
Appears in 2 contracts
Samples: Master Agreement, Master Agreement
Report of Malfunction. With respect to a report of any Malfunction, Subscriber Customer personnel making will submit such a report will describe malfunction via the Online Ticket system to the Telephone Support staff describing the Malfunction in reasonable detail and the circumstances under which the Malfunction occurred or is occurring and will, with the assistance of the Telephone Support staff members, classify the Malfunction as a Severity Level 1, 2, 3 or 4 Malfunction.
Appears in 1 contract
Samples: Tsa General Terms and Conditions
Report of Malfunction. With respect to a report of any Malfunction, Subscriber Customer personnel making such a report will describe to the Telephone Customer Support staff the Malfunction in reasonable detail and the circumstances under which the Malfunction occurred or is occurring and willand, with the assistance of the Telephone Customer Support staff members, will classify the Malfunction as a Severity Level 1, 2, 3 3, or 4 Malfunction.
Appears in 1 contract