Response Time Calculations. Response times shall be calculated from the hour and minute and second the call is received at Contractor’s dispatch center to the hour, minute and second the Contractor arrives on scene with a fully equipped and staffed ALS unit. A call is considered “received” at the time that the dispatcher has received sufficient information from the reporting party (including a PSAP) to initiate the response (i.e., call back number, address, and patient chief complaint).
Response Time Calculations. 1. Response times shall be calculated from the hour, minute, and second the call is received by the SEMSA’s dispatch center to the hour, minute, and second the SEMSA's ALS ambulance (or other authorized ambulance provider requested by XXXXX's dispatch center), arrives on scene with a fully equipped and staffed ALS ambulance.
2. If XXXXX’s ambulance is dispatched by SIFC, the starting time will occur once SIFC provides sufficient information to XXXXX’s responding unit for it to initiate its response. Sufficient information for this purpose is the location and the nature of the call.
3. A call is considered “received” at the time that the dispatcher has received sufficient information from the reporting party (including a transferring PSAP) to initiate the response. An ambulance is considered on-scene when it arrives at the address/location to which it was dispatched and the wheels are stopped. Notification to XXXXX’s communication center upon arrival on-scene shall normally be given immediately prior to parking the ambulance at the reported physical address;
4. A time-stamp/date-stamp machine or a computer-aided dispatch (CAD) system shall be utilized to record dispatch information for all ambulance requests. The time-stamp or CAD system shall include the date, hours, minutes and seconds.
Response Time Calculations. 1. Response times shall be calculated from the hour, minute, and second the request/call is received by the Contractor’s dispatch center to the hour, minute, and seconds the Contractor’s ALS ambulance (or other authorized ambulance provider requested by Xxxxxxxxxx’s dispatch center), arrives on scene with a fully equipped and staffed ALS ambulance. A call is considered “received” at the time that the dispatcher received sufficient information from the reporting party (including a transferring PSAP) to initiate the response (i.e., address/location and patient chief complaint and, in most cases, an EMD determinant). An ambulance is considered on-scene when it arrives at the address/location to which it was dispatched and the wheels are stopped. Response times shall be routinely calculated using a computer-aided dispatch (CAD) time stamp of “time sent to queue” and “time arrived at scene.”
2. Each incident shall be counted as a single response regardless of the number of units that respond and only the first arriving ambulance’s time shall be applicable. If a response is canceled, or downgraded to a lower priority, financial penalties may be assessed if the response time standard was exceeded at the time of cancellation or downgrade.
3. A CAD system shall be utilized to record dispatch information for all ambulance requests. The time-stamp or CAD system shall include the date, hours, minutes and seconds.
