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Response Time Standards Sample Clauses

Response Time Standards. A. Response Time Performance – System response times are a key measurement of performance. This measurement is the determining factor, which drives the placement and redeployment of the system’s resources throughout the entire system. 1. Each incident will be counted as a single response regardless of the number of units that respond. 2. The Contractor shall use its best efforts to minimize variations or fluctuations in response time performance. 3. For purposes of tracking Contractor response times and reporting, the zones will be divided into smaller compliance areas, described in Exhibit C. Compliance with response times in this Agreement is measured by meeting the performance criteria in each compliance area. B. Response Time Standards - The ambulance zones have been subdivided into eleven compliance areas, described in Exhibit C. There are three compliance areas in Zone A, five compliance areas in Zone B, and three compliance areas in Zone C. The Contractor shall have a response time compliance rate of 90% within each area during rolling 30-day periods according to the following standards. 1. In urban areas, an ALS ambulance shall respond to 90 percent of all calls each month in 7:29 minutes or less. 2. In suburban areas, an ALS ambulance shall respond to 90 percent of all calls each month in 9:29 minutes or less. 3. In rural areas, an ALS ambulance shall respond to 90 percent of all calls each month in 17:29 minutes or less. 4. In wilderness areas, an ALS ambulance shall respond to 90 percent of all calls each month in 29:29 minutes or less. Current populations density area descriptions are shown in Exhibit D and described in Exhibit E. During the Start Up and Transition Period, Contractor will cooperate with County in assigning population densities to compliance zones. Annually, County and Contractor will review the population density assignments (Exhibit D and Exhibit E) and make adjustments as appropriate, based on recognized standards and authorities in the determination of population density. C. If the unit hour utilization ratio of a 24-hour ambulance nears 0.40, Contractor shall evaluate options to balance the workload.
Sample 1Sample 2
Response Time Standards. A. Response Time Performance – System response times are a key measurement of performance. This measurement is the determining factor, which drives the placement and redeployment of the systems resources throughout the entire system. 1. Response time performance is measured by the factors set forth in subsections 4.1 B. through F. and violations may be imposed damages as in subsections 4.1G through I. For the purpose of the response performance standard, each incident will be counted as a single response regardless of the number of units that respond, and if the first response to an incident meets response time requirements, all subsequent responses to that incident will be deemed timely. If the first response time is untimely, then damages will be assessed only as to the first response time 2. The Contractor shall use its best efforts to minimize variations or fluctuations in response time performance. 3. For purposes of tracking Contractor response times and reporting, the City boundaries will encompass the entire ambulance response zone. 4. The Contractor’s personnel shall not exceed the posted speed limit by more than 10 miles per hour when responding to code III (emergency lights and siren) calls. Failure to comply with this requirement may result in damages being assessed as specified in Exhibit B. All posted speed limits and traffic regulations shall be observed during non- code III responses.
Sample 1
Response Time Standards. An ALS ambulance shall respond to 90% of all emergency calls each month in the following response zones: 1. Urban Response Zone – 9:00 minutes or less encompassing all responses within the City limits; 2. Rural Response Zone – 12:00 minutes or less encompassing all responses to the City’s Fire Districts; and 3. Super-Rural Response Zone – 20:00 minutes or less encompassing all responses to properties that may reside outside of the areas above that GFFR may provide EMS response. These response zone boundaries are delineated on the map included in Exhibit E.
Sample 1
Response Time Standards. A. Response Time Performance: System response times are a key measurement of performance. This measurement is part of the determining factor, which drives the placement and redeployment of the system’s resources throughout the entire system. 1. Each incident shall be counted as a single response regardless of the number of units that respond and only the first arriving ambulance’s time shall be applicable. If a response is canceled, or downgraded to a lower priority, financial penalties may be assessed if the response time standard was exceeded at the time of cancellation or downgrade. 2. SEMSA shall use its best efforts to minimize variations or fluctuations in response time performance. B. SEMSA response times in Zone 1 will be divided into three response time areas, shown in Exhibit D. Compliance with response times to each call is measured separately with contractually required response time compliance reported as an aggregated percentage of all applicable calls. During the first twelve months of the Agreement, this penalty will be assessed based on all applicable responses in Lassen County Zone 1. During this time, SEMSA and NOR-CAL will determine the best way to use up to three separate compliance areas as described in the Request for Proposal. If the parties are unable to come to agreement regarding this by the end of the first twelve months, then the compliance zones as described in the Request for Proposals will be used for the remainder of this Agreement. C. SEMSA shall use the International Academy of Emergency Medical Dispatch (IAED) protocols in its communication center to prioritize medical requests for service.
Sample 1
Response Time Standards. The Contractor shall provide adequate personnel, vehicles, equipment and facilities to maintain a Code 3 response time of nine (9) minutes or less on at least ninety percent (90%) of calls within the corporate limits of the city. Code 3 response time shall not exceed twenty (20) minutes. Any Code 3 response that exceeds twenty (20) minutes and is not exempt due to listed circumstances may result in the Contractor being assessed a $500.00 fee. Ambulance response time shall be assessed on a monthly basis and calculated as the actual elapsed time in minutes and seconds from the time the call is received by the Contractor to the moment the first capable Contractor’s unit (Ambulance) arrives at the scene of the incident. Where multiple ambulances are dispatched to the same emergency incident, only the response time of the first ambulance to arrive at the scene shall be considered. The Contractor must not fail to comply with the response time performance requirements for three consecutive months or for any four months in a calendar year. The Contractor shall not exceed the posted speed limit by more than ten (10) miles per hour. Failure to comply with Code 3 speed limits shall result in a $250.00 fee for each incident that is verified and documented. The Contractor shall not reduce the level of service in areas served by the Contractor outside the corporate limits of the City in order to meet the response time performance requirement. The Contractor shall be exempted from the response time performance requirements in the following circumstances; 1. Failure by the 911 dispatcher to give accurate location information (including address or cross street) to responding units; 2. Weather conditions which impair visibility or create unsafe driving conditions; 3. Call in which the response code is reduced from Code 3 by dispatch or first responder during the time the ambulance unit is en-route to the dispatched location; 4. Wrong address provided by the requesting party; 5. Unavoidable delay caused by unreported road construction; 6. Material change in dispatch location after the initial dispatch is recorded as dispatched; 7. No time recorded by dispatch; 8. Responses to areas where there is limited or no access by road. Exceptions shall be for good cause only, as determined by the Contract Administrator. The burden of proof that there is good cause for an exemption shall rest with the Contractor, and the Contractor must have acted in good faith. The alleged good cause ...
Sample 1
Response Time Standards. 1. Response time standards shall apply to all emergency ambulance requests requiring a Code-3 response, including responses to Contractor’s ambulance zone provided by other authorized ambulance providers when requested by the Contractor’s dispatch center. 2. XXXXX will comply with the revised response time standards and will be subject to the response time penalties described in Exhibit H. 3. SEMSA shall submit a report monthly to the Ambulance Enforcement Officer showing its compliance for applicable calls based on the standards shown in Exhibit D. However, at a mutually convenient time, SEMSA and NOR-CAL may agree to redraw the boundaries shown in Exhibit D. 4. SEMSA shall not be held accountable for emergency or non-emergency response time compliance for any request for service originating outside of Zone 1 and those responses will not be counted in the number of total calls used to determine response time compliance under this Agreement.
Sample 1
Response Time Standards. 1. Emergency response times shall be the travel time that begins when Contractor's ambulances are dispatched by the Manchester Fire Department to an emergency incident and ends when units arrive at the scene. 2. The response time standard for Charlie, Delta or Echo emergency medical dispatch priority calls shall be within an eight (8) minute response time to ninety (90%) percent of the incidents. 3. The response time standard for Alpha, Bravo or Omega emergency medical dispatch priority calls shall be within a twelve (12) minute response time to ninety (90%) percent of the incidents.
Sample 1
Response Time Standards 
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Related to Response Time Standards

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • CONTRACT WORK HOURS AND SAFETY STANDARDS As per the Contract Work Hours and Safety Standards Act (40 U.S.C. 3701-3708), where applicable, all Customer Purchase Orders in excess of ,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. 3702 and 3704, as supplemented by Department of Labor regulations (29 CFR Part 5). Under 40 U.S.C. 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence.

  • Applicable Standards The requirements and guidelines of NERC, the Applicable Regional Entity, and the Control Area in which the Customer Facility is electrically located; the PJM Manuals; and Applicable Technical Requirements and Standards.

  • Quality Service Standards Price Services and the Fund may from time to time agree to certain quality service standards, as well as incentives and penalties with respect to Price Services’ Services hereunder.

  • ACCEPTANCE STANDARDS Inspection and acceptance/rejection of products shall be made within thirty (30) days of receipt or upon completion of installation should that installation period extend beyond thirty

  • Safety Standards Performance of the Contract for all commodities or contractual services must comply with requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements.

  • Contract Work Hours and Safety Standards Act The following clauses apply to any Federal-aid construction contract in an amount in excess of $100,000 and subject to the overtime provisions of the Contract Work Hours and Safety Standards Act. These clauses shall be inserted in addition to the clauses required by 29 CFR 5.5(a) or 29 CFR 4.6. As used in this paragraph, the terms laborers and mechanics include watchmen and guards.

  • Reference Standards A. The latest published edition of a reference shall be applicable to this Project unless identified by a specific edition date. B. All reference amendments adopted prior to the effective date of this Contract shall be applicable to this Project. C. All materials, installation and workmanship shall comply with all applicable requirements and standards. 1. Texas Medical Center Architectural Standards and Texas Medical Center Stormwater Management Design Guidelines are applicable to all Projects located within the Texas Medical Center. 2. Owner’s underwriter requirements are applicable to all Projects.

  • Technical Standards The Generation System shall be installed and operated by the Interconnection Customer consistent with the requirements of this Agreement; the Technical Requirements; the applicable requirements located in the National Electrical Code (NEC); the applicable standards published by the American National Standards Institute (ANSI) and the Institute of Electrical and Electronic Engineers (IEEE); and local building and other applicable ordinances in effect at the time of the installation of the Generation System.

  • Professional Standards The Contractor agrees to maintain the professional standards applicable to its profession and to consultants doing business in the United States Virgin Islands.

Most Referenced Clauses

Most Referenced Definitions