Retailer Call Center Requirements Sample Clauses

Retailer Call Center Requirements. Requirement 617 The Contractor shall provide and maintain a primary and backup Retailer Call Center with CSRs that are available twenty-four (24) hours per day, seven (7) days per week. 618 The primary and backup Retailer Call Centers shall be at located at least two hundred (200) miles apart. 619 On a daily basis, the Retailer Call Centers shall limit the wait time to speak to a CSR to no more than thirty (30) seconds for ninety-eight and five tenths percent (98.5%) of all calls. 620 The Retailer Call Centers shall provide Services for the hearing and/or speech impaired using the State’s toll-free TTY telephone number. 621 The Contractor shall provide English and Spanish-speaking Retailer Call Center CSRs twenty-four (24) hours per day, seven (7) days per week. 622 The Retailer Call Center CSRs shall assist Retailers with inquiries regarding Equipment, transactions, food and cash correction requests, WIC disputes, and Settlement. 623 The Retailer Call Center CSRs shall provide general information about California eWIC EBT, information about where to purchase receipt paper rolls and other EBT-only POS supplies, and information about how to order California WIC-authorized store signage and posters. 624 When requested, the Retailer Call Center CSR shall respond to inquiries about the status of a correction request for a disputed transaction. 625 The Retailer Call Center CSR shall assist Retailers who want access to and assistance with the Retailer Website. 626 Retailer Call Center CSR shall troubleshoot EBT-only and wireless POS problems and determine if a replacement is necessary or transfer the call to another CSR that can troubleshoot EBT-only and wireless POS problems and determine if a replacement is necessary. 627 When requested, the Retailer Call Center CSR shall provide Customer Service to Retailers for both Food and Cash EBT and eWIC EBT in a single call. 628 The Contractor shall provide live call monitoring of Retailer Call Center CSRs and CSR supervisors by the State via remote access at least monthly, and more frequently as requested by the State. 629 The Contractor shall enable State staff to interact with a Retailer Call Center manager during call monitoring. 630 The Contractor shall retain recordings of Retailer calls to Retailer Call Center CSRs (including CSR supervisors and management) for a minimum of one hundred and twenty (120) Calendar Days. # Requirement 631 Upon request from the State, the Contractor shall provide recordings of calls ...
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Related to Retailer Call Center Requirements

  • Customer Requirements ▪ Seller shall comply with the applicable terms and conditions of any agreements between Buyer and Xxxxx’s Customer (the “Customer Purchase Orders”) pursuant to which Buyer agreed to sell to Buyer’s Customer products or assemblies which incorporate the goods provided by Seller hereunder. This provision specifically includes costs and obligations imposed by warranty programs instituted by the original equipment manufacturer that ultimately purchases Buyer’s products that incorporate the goods sold by Seller if applicable to Buyer under the terms of the Customer Purchase Order. ▪ If Buyer is not acting as a Tier One supplier, the defined term “Customer Purchase Order” shall also include the terms and conditions of the original equipment manufacturer that ultimately purchases Buyer’s product that incorporates the goods or services sold by Seller. ▪ Seller will be responsible to ascertain how the disclosed terms affect Seller’s performance under the Purchase Order. ▪ By written notice to Seller, Buyer may elect to disclose and have the provisions of the Customer’s Purchase Orders prevail over any term of the Purchase Order at any time.

  • Computer Requirements You are responsible for obtaining, installing, maintaining and operating all software, hardware, or other equipment necessary (collectively, “Access Device Systems”) necessary for you to access and use the Service. This responsibility includes, without limitation, your utilizing up to date web-browsers and Access Devices and the best commercially available encryption, antivirus, anti-spyware, and Internet security software. You are additionally responsible for obtaining Internet service via an Internet service provider of your choice, for any and all fees imposed by such Internet service provider, and any associated communications service provider charges. You acknowledge that there are certain security, corruption, transmission error and access availability risks associated with using open networks such as the Internet and you hereby expressly assume such risk, including, but not limited to those we may disclose in our educational materials. You acknowledge that you are responsible for data security of the Systems used to access the Service, and for the transmission and receipt of information using such System. You acknowledge that you have requested the Service for your convenience, have made your own independent assessment of the adequacy of the Internet and Systems and that you are satisfied with that assessment. The Bank shall have no responsibility for failures, interruption or other defects in the Services, which arise from the malfunction or failure of the Internet or your Systems nor are we responsible for notifying you of any upgrades, fixes, or enhancements to, or for providing technical or other support for your Systems. The Bank may add to, modify, or replace software programs used in conjunction with providing the Services under this Agreement at its sole discretion and without notice, provided Services rendered to you are not substantially negatively affected or obligations altered.

  • Network Requirements (A) The Contractor shall maintain and monitor a network of appropriate Network Providers that is supported by written agreements and is sufficient to provide adequate access to all Covered Services for all Enrollees, including those with limited English proficiency or physical or mental disabilities. In establishing and maintaining the network of Network Providers the Contractor shall consider:

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  • Contractor Requirements The Contractor shall—

  • Subcontractor Requirements The Supplier must ensure that any subcontract entered into for the purpose of this Agreement contains an equivalent clause granting the rights specified in this clause.

  • Switching System Hierarchy and Trunking Requirements For purposes of routing ECI traffic to Verizon, the subtending arrangements between Verizon Tandem Switches and Verizon End Office Switches shall be the same as the Tandem/End Office subtending arrangements Verizon maintains for the routing of its own or other carriers’ traffic (i.e., traffic will be routed to the appropriate Verizon Tandem subtended by the terminating End Office serving the Verizon Customer). For purposes of routing Verizon traffic to ECI, the subtending arrangements between ECI Tandem Switches and ECI End Office Switches shall be the same as the Tandem/End Office subtending arrangements that ECI maintains for the routing of its own or other carriers’ traffic.

  • DATA ESCROW REQUIREMENTS Registry Operator will engage an independent entity to act as data escrow agent (“Escrow Agent”) for the provision of data escrow services related to the Registry Agreement. The following Technical Specifications set forth in Part A, and Legal Requirements set forth in Part B, will be included in any data escrow agreement between Registry Operator and the Escrow Agent, under which ICANN must be named a third-­‐party beneficiary. In addition to the following requirements, the data escrow agreement may contain other provisions that are not contradictory or intended to subvert the required terms provided below.

  • Minimum System Requirements The following summarizes the minimum office system requirements for all Contractors and Architect/Engineer to possess in order to participate. It is the responsibility of all Contractors and Architect/Engineer to possess these minimum requirements at no additional cost to Princeton University.

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