Review of the Complaint Sample Clauses

Review of the Complaint. 12.11.1. The Bank reviews the client/cardholder's complaint about the unauthorized card transaction within 40 calendar days from the date of its execution, in accordance with the rules and procedures established by the bank. In case of non-submission of the claim within the mentioned period, the transaction is considered confirmed and is no longer subject to further appeal. In addition, the owner is obligated to submit a card and/or other documents/information required by the bank to review the complaint. 12.11.2. Complaints are submitted to the bank in writing and/or through the bank's remote service channel. 12.11.3. The Client/Cardholder is obligated to submit to the Bank, together with the complaint, the documentation/information confirming the execution of the transaction appealed by them, as well as the additional information/documentation available to them in connection with the relevant transaction and/or requested by the Bank. 12.11.4. The complaint will be reviewed no later than 20 (twenty) working days after its submission, and if due to reasons beyond the control of the bank it is not possible to review the complaint and make a decision on it, the bank notifies the client/cardholder of the complaint and decision, by stating the relevant reasons for such delay. 12.11.5. The deadline for making a decision on the client/cardholder's complaint and notifying the applicant should not exceed 55 (fifty five) working days after the complaint is received. 12.11.6. The Bank is entitled to contact the acquirer or other party involved in the card transaction during the review of the disputed card transaction in Georgia to obtain information about the transaction, except for the cases when all the details and circumstances of the disputed transaction are known to the Bank.
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Related to Review of the Complaint

  • COMPLAINTS AND GRIEVANCES 8.01 Time limits mentioned in the grievance procedure may be extended by mutual agreement. Saturdays, Sundays, and paid holidays shall not be counted in determining the time in which any action is to be taken or completed in any steps of the Grievance or Arbitration Procedures. 8.02 It is the mutual desire of the parties that complaints of the Nurses shall be adjusted as quickly as possible, and it is understood that a Nurse has no grievance until the Nurse has first given the Director of Nursing and Personal Care an opportunity of adjusting the complaint. If a Nurse has a complaint, she may, with the assistance of a Nurse Representative, discuss it with the Director of Nursing and Personal Care within ten (10) days after she becomes aware of the circumstances giving rise to the complaint have occurred. The Director of Nursing and Personal Care should give a decision within ten (10) days following such discussion and failing settlement, it may be taken up as a grievance, in writing, within ten (10) days following the Director of Nursing and Personal Care's decision. 8.03 Should a grievance arise, the Grievor will discuss the grievance with the Association Representative on the Employee's own time or at a time convenient to the Corporation. 8.04 Grievances properly arising under this Agreement shall be adjusted and settled as follows: A Nurse, who may have the assistance of an Employee Representative, may present a grievance in writing within ten (10) working days of the circumstances giving rise to it to the Administrator, who shall render a decision in writing within ten (10) working days following the day on which the grievance was submitted. If this decision is unsatisfactory, Step No. 2 may be invoked within ten (10) working days from receipt of the Administrator’s, reply. The grievance may be referred to the General Manager, Long-Term Care by submitting it to him/her within the time limits noted above. The grievance shall be discussed with Association Representatives within ten (10) working days of the submission and the General Manager, Long-Term Care shall make his decision known within ten (10) working days following the date of the discussions. If this decision is considered unsatisfactory then Step No. 3 may be invoked within ten

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

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