Seamless and Responsive Service and Escalation Procedures Sample Clauses

Seamless and Responsive Service and Escalation Procedures. Fundamental to the overall ENA support model is ENA’s ownership and accountability to satisfy the customer’s need. Everyone on the ENA support team adheres to the principles of rapid response and continual communication to ensure our customers are always informed regarding progress of their request or incident. ENA management monitors internal support process flows and resources to provide the necessary support and oversight to ensure timely, professional, and comprehensive service for every customer need. While the CTAC is the main focal point for all ongoing support, sometimes an escalation requires either specialized design engineers or management.
Sample 1
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