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Support Team Sample Clauses

Support Team. 5.1 Following the Technology go-live date, the Service provider shall provide the Customer with assistance from its team of support consultants. The support consultants shall have the following roles and responsibilities: ● Assisting the Customer and supplier users with queries from 08:30 to 17:00 Monday to Friday (excluding standard UK Bank Holidays). ● Monitoring the end-to-end process of the Technology and providing administrative assistance to the Customer and suppliers where necessary to overcome issues.
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Support Team. PVI will assign an exclusive account team to Carrier and its affiliates for the implementation of the Services. Included will be sales and service application training, technical training, customer service training and provisioning training. Training will be provided as needed at no charge to Carrier. Each functional area will be assigned defined tasks and work hand in hand with assigned Carrier technical personnel.
Sample 1
Support Team. The Contractor will create a dedicated support team which will deliver training and technical assistance to Connecticut child care businesses, also referred to interchangeably as “providers,” including but not limited to licensed family child care centers (DCFH), group homes (DCGH), and centers (DCCC), and potentially license exempt state funded programs as directed by the OEC, to support these businesses in creating and maintaining viable business models. The dedicated support team will include staff with documented expertise in strategy, finance, bookkeeping, and marketing.
Sample 1
Support Team. Geoplan’s Support Team is available to customers who purchase Geoplan products that incorporate annual maintenance and support. Support is available Monday to Friday, 9.00am to 5.00pm GMT (excluding Bank Holidays). The Support team can be contacted by email or telephone, Online help and technical information can be obtained from our web site.  Telephone: +00 (0)0000 000000  Email: xxxxxxx@xxxxxxx.xxx  Geoplan Website: xxx.xxxxxxx.xxx provides information about Geoplan and details of our products; FAQ’s, demos, newsletters, postcode release information, and downloads. Geoplan provides a support service that enables our customers to obtain technical assistance, by phone or email. Our support team are experienced users of our software, who are able to provide advice related to the installation or operation of our software and data products that will enable the customer to swiftly overcome most problems and therefore minimise downtime. The support team’s extensive knowledge and experience is supplemented by the Geoplan consultancy team that includes technical specialist and development personnel. The analysts can also advise on the training and consultancy services offered by Geoplan, should this be the most appropriate way to provide the level of assistance required. Geoplan will provide the following software and data support services:  A telephone/online helpdesk for general user enquiries.  Support and advice in the resolution of analysis approaches using the software or data provided.  In dialogue with the customer, we can deliver on site meetings or calls, on a case by case basis.  Supply of all relevant software and data updates (excluding upgrades) released in a given support year.  Information and advice on forthcoming New Releases of the Software and data.  Product registration and response code support.  Product installation / deployment support.  Product fault diagnosis and rectification.  Product replacement – where original CD supply has been lost or damaged we can provide a re-supply of the software as a digital download. Alternatively, we can re-supply the CD, though this service is subject to a minimum charge of £50.00 (Plus VAT and Carriage). This applies to Geoplan’s own standard software and data products. Replacement of customer specific or third party solutions will be reviewed on a case-by-case basis. Geoplan shall respond to all Faults as soon as possible during the hours specified in the Section 7 of this document and shall...
Sample 1

Related to Support Team

  • Training Committee The parties to this Agreement may form a Training Committee. The Training Committee will be constituted by equal numbers of Employer nominees and ETU employee representatives and have a charter which clearly states its role and responsibilities. It shall monitor the clauses of this Agreement which relate to training and ensure all employees have equal access to training.

  • Management Team Subject to any approval or consulting rights of the --------------- Joint Operations Committee, Manager shall engage or designate one or more individuals experienced in dental group management and direction, including, but not limited to, an administrator, who will be responsible for the overall administration of the Practice including day-to-day operations and strategic development activities.

  • Feedback You have no obligation to provide us with ideas, suggestions, or proposals (“Feedback”). However, if you submit Feedback to us, then you grant us a non-exclusive, worldwide, royalty-free license that is sub-licensable and trans- ferable, to make, use, sell, have made, offer to sell, import, reproduce, publicly display, distribute, modify, or publicly perform the Feedback in any manner without any obligation, royalty, or restriction based on intellectual property rights or otherwise.

  • Training Plan 19.6.1 An apprentice shall be a party to an individual Training Plan. 19.6.2 The Training Plan sets out the training that the apprentice will do both on – the – job and off – the – job. The Training Plan also sets out how the Registered Training Organisation (RTO) will ensure the apprentice will receive quality training – both on – the – job and off – the – job. 19.6.3 The Training Plan reflects the choices made by the employer and the apprentice in relation to:-

  • Project Steering Committee 1. For a sound implementation and management of the project, a steering committee shall be set up in line with provisions of the programme manual. 2. The steering committee is the decision-making body of the project and it shall be composed by representatives of the LP and all PPs duly authorised to represent the respective LP and PP institutions. It shall be chaired by the LP and it shall meet on a regular basis. Associated partners shall be invited to take part in the steering committee in an advisory capacity. External key stakeholders may also be invited to take part to one or more meetings in an observer/advisory capacity. 3. The steering committee shall at least: a. be responsible for monitoring and validating the implementation of the project and the achievement of the planned results as in the approved application form; b. perform the financial monitoring of the project implementation and to decide on any budget modifications as in § 11 of this agreement; c. monitor and manage deviations of the project implementation; d. decide on project modifications (e.g. partnership, budget, activities, and duration) if needed; e. be responsible for the settlement of any disputes within the partnership (as stipulated in § 22 of this agreement). 4. Further aspects, including the creation of sub-groups or task forces, may be set out in the rules of procedure of the steering committee.

Most Referenced Clauses

Most Referenced Definitions