Service Date. In-Service Date as used herein shall mean the earlier of: (i) actual use of the Services; (ii) the date the Service is installed and is running in test mode in accordance with the requirements of this Agreement, with no trouble tickets established by Customer; or (iii) seven (7) days after delivery of circuits, facilities and/or Service to Customer’s premises in the event Customer fails to test such circuit, facilities and/or Service. Point of Demarcation. The interface between Conterra and Customer, whether at Customer’s point of presence or other Customer-designated terminal equipment. Such point will be identified in the Order and designate the point at which Conterra’s responsibilities begin. Point of Presence (“POP”). A specific location where Customer originates and/or terminates its Service. Service or Services. Conterra provided telecommunications and related services. Service Outage. A disruption or degradation of Service and/or Services that fails to meet the performance specifications set forth in the Agreement or applicable service level agreement. Service Commitment Period or Term. The committed service term set forth in an Order.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
Service Date. In-Service Date as used herein shall mean the earlier of: (i) actual use of the Services; (ii) the date the Service is installed and is running in test mode in accordance with the requirements of this Agreement, with no trouble tickets established by Customer; or (iii) seven (7) days after delivery of circuits, facilities and/or Service to Customer’s premises in the event Customer fails to test such circuit, facilities and/or Service. Point of Demarcation. The interface between Conterra and Customer, whether at Customer’s point of presence or other Customer-designated terminal equipment. Such point will be identified in the Order and designate the point at which ConterraXxxxxxxx’s responsibilities begin. Point of Presence (“POP”). A specific location where Customer originates and/or terminates its Service. Service or Services. Conterra provided telecommunications and related services. Service Outage. A disruption or degradation of Service and/or Services that fails to meet the performance specifications set forth in the Agreement or applicable service level agreement. Service Commitment Period or Term. The committed service term set forth in an Order.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement