Service Delivery Principles. Alpine will ensure that all service delivery outputs in relation to this Agreement are delivered in a timely, accurate and consistent manner. • All outputs will be delivered in accordance with the specified service levels as outlined in this Agreement and Appendices. • Members will deliver accurate and timely inputs to enable Alpine to deliver the services in the most effective manner possible. • Members will raise any issues in relation to provision of information or services so that these can be addressed promptly. • Services will be delivered from the Hub located at the Myrtleford library. • Concerns relating to the delivery of the services within this Agreement should be raised initially with the Library Management Group. • The quality of services delivered under this Agreement will be monitored by Members through the Library Management Group. • Any deficiencies identified between the Agreed Services and those delivered will be addressed immediately. Feedback on the services received will be monitored in the following ways: o Discussions between the day-to-day contacts; o Escalation discussions; o Library Management Group meetings; and o Advice and suggestions from Client staff members. If identified issues cannot be resolved within the specified timeframe, dispute resolution will commence in accordance with Section 5.7.
Service Delivery Principles
