Service Level Agreements. To the extent that CSP provides quality and performance standards in connection with its provision of any Cloud Services purchased hereunder, as set forth in the applicable Documentation or CSP Specific Addendum, CSP shall be fully responsible for delivery of the Cloud Services in accordance with the terms of such SLAs, including payment of any penalties or return credits in the event of disruption or outages. Unless otherwise agreed by the Parties in writing, Distributor shall not offer any SLAs in connection with the provision of Cloud Services hereunder.
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Samples: Cloud Services Reseller Addendum, Cloud Services Reseller Addendum, Cloud Services Reseller Addendum
Service Level Agreements. To the extent that CSP provides quality and performance standards in connection with its provision of any Cloud Services purchased hereunder, as set forth in the applicable Documentation or CSP Specific Addendum, CSP shall be fully responsible for delivery of the Cloud Services in accordance with the terms of such SLAs, including payment of any penalties or return credits in the event of disruption or outages. Unless otherwise agreed by the Parties in writing, Distributor shall not offer any SLAs in connection with the provision of Cloud Services hereunder.
Appears in 2 contracts
Samples: Cloud Services Reseller Addendum, Cloud Services Reseller Addendum
Service Level Agreements. To the extent that CSP provides quality and performance standards (as set forth in the applicable Documentation or CSPSpecific Addendum) in connection with its provision of any Cloud Services purchased Servicespurchased hereunder, as set forth in the applicable Documentation or CSP Specific Addendum, CSP shall be fully responsible for delivery of the Cloud Services in accordance with the terms of such SLAs, including payment of any penalties or return credits in the event of disruption or outages. Unless otherwise agreed by the Parties in writing, Distributor shall not offer any offers no SLAs in connection with the provision of Cloud Services hereunder.
Appears in 2 contracts
Samples: Cloud Services Reseller Addendum, Cloud Services Reseller Addendum
Service Level Agreements. To the extent that CSP provides quality and performance standards in connection with its provision of any Cloud Services purchased hereunder, as set forth in the applicable Documentation or CSP Specific AddendumDocumentation, CSP shall be fully responsible for delivery of the Cloud Services in accordance with the terms of such SLAs, including payment of any penalties or return credits in the event of disruption or outages. Unless otherwise agreed by the Parties parties in writing, Distributor shall not offer any SLAs in connection with the provision of Cloud Services hereunder.
Appears in 1 contract
Samples: Cloud Services Reseller Agreement
Service Level Agreements. To the extent that CSP provides quality and performance standards in connection with its provision of any Cloud Services purchased hereunder, as set forth in the applicable Documentation or CSP Specific AddendumDocumentation, CSP shall be fully responsible for delivery of the Cloud Services in accordance with the terms of such SLAs, including payment of any penalties or return credits in the event of disruption or outages. .. Unless otherwise agreed by the Parties parties in writing, Distributor shall not offer any SLAs in connection with the provision of Cloud Services hereunder.
Appears in 1 contract
Samples: Cloud Services Reseller Agreement