Support and Service Level Agreements. If you license or are otherwise eligible to receive Support, or are eligible for service level agreements, such Support (or service level, as applicable) will be provided as described in the Blackboard Customer Support Services Guide (“Services Guide”) located at xxxxx://xxxxxxxxxx.xxxxxx.xxxxx.xxx/publickbarticleview?id=kA570000000PB0o for the relevant Products and Services. With respect to SaaS Services, you will receive, or we will make available for you to receive, all applicable updates, application packs, and releases that we make generally available during the Term. If we discontinue any Product or Service during the Term (removing from general availability), we shall notify you and, as Customer’s sole and exclusive remedy, Blackboard shall provide a pro rata refund for any unused portion of the Products and Services, as applicable.
Support and Service Level Agreements. If you license or are otherwise eligible to receive Support, or are eligible for service level agreements, such Support (or service level, as applicable) will be provided as described in the Blackboard Customer Support Services Guide (“Services Guide”) located at xxxxx://xxxxxxxxxx.xxxxxx.xxxxx.xxx/publickbarticleview?id=kA570000000PB0o for the relevant Products and Services. Our failure to satisfy a service level shall not be a breach of this Agreement and, your sole and exclusive remedy (if any) in such event shall be as expressly set forth in the applicable service level agreement. With respect to SaaS Services, you will receive, or we will make available for you to receive, all applicable updates, application packs, and releases that we make generally available during the Term. We reserve the right to discontinue any Product or Service during the Term for any reason, but in such even we will notify you and, as Customer’s sole and exclusive remedy, Blackboard shall provide a pro rata refund for any unused portion of the Products and Services, as applicable.
Support and Service Level Agreements. Smarsh will provide the level of support applicable to the Services package purchased by Client or the applicable support policy or statement of work. Service Level Agreements are available at xxx.xxxxxx.xxx/xxxxx and are subject to modification by Smarsh. Client may find support FAQ’s and other support resources, or initiate support requests by submitting support tickets here: xxxx://xxx.xxxxxx.xxx/support/. Changes in Xxxxxx’x support policies will be made available in the applicable Support and Service Level Agreement policies at xxx.xxxxxx.xxx/xxxxx and will be effective on the date the policy is posted.
Support and Service Level Agreements. If you purchase or are otherwise eligible to receive Support, or are eligible for service level agreements as and to the extent reflected in an Order Form, such Support (or service level, as applicable) will be provided as described in the Transact Client Support Guide (“Services Guide”; located at xxxxx://xxxxxxx.xxxxxxxxxxxxxx.xxx/api/v1/ documents/?fileName=Transact%20Client%20Support%20Guide%20%203_9_21_e5c64017-f9bf-eb11-8236- 000d3a571a4d.pdf&fileType=application/pdf) for the relevant Products and Services. With respect to SaaS Services and Software, you will receive, or we will make available for you to receive, all applicable updates, application packs, and releases that we make generally available for customers of such SaaS Services during the Term. If we discontinue any Product or Service during the Term (removing from general availability), we shall notify you and, as Customer’s sole and exclusive remedy, Transact shall provide a pro rata refund for any unused portion of the Products and Services, as applicable. For clarity, with respect to SaaS Services, due to the evolving nature of technology and the inherent nature of the SaaS delivery model, the SaaS Services to which Customer is provided remote access hereunder shall be the version of such SaaS Services (as may be updated from time to time by Transact) which is then generally hosted by Transact (or its third party hosting provider) for the then-active subscribers of such SaaS Services.
Support and Service Level Agreements. (SLA) Publisher may offer further availability and support obligations for an Offering. Such service level agreement (“SLA”) will be made available by the Publisher at the applicable URL for such SLA or as otherwise communicated to Customer.
Support and Service Level Agreements. 8.1 If applicable, 1cloudstar and/or CSP (in their respective sole discretion) will provide a reasonable level of technical and cus- tomer support for the Cloud Services in accordance with 1cloudstar’s and/or the CSP’s then-current support policy for the Cloud Services (“Support Terms”), as set forth in the Documentation. Support Terms may include, among other things, the levels of support available to End Users, a description of support offerings, applicable hours of operation, number of available skilled resources, languages supported and scheduled maintenance windows.
Support and Service Level Agreements. If you license or are otherwise eligible to receive Support, or are eligible for service level agreements, such Support (or service level, as applicable) will be provided as described in the Transact Customer Support Services Guide (“Services Guide”) for the relevant Products and Services. With respect to SaaS Services, you will receive, or we will make available for you to receive, all applicable updates, application packs, and releases that we make generally available during the Term. If we discontinue any Product or Service during the Term (removing from general availability), we shall notify you and, as Customer’s sole and exclusive remedy, Transact shall provide a pro rata refund for any unused portion of the Products and Services, as applicable.
Support and Service Level Agreements. Service Level Agreements are available at xxx.xxxxxx.xxx/xxxxx and are subject to modification by Smarsh as mutually agreed by AT&T for AT&T customers. Client may find support FAQ’s and other support resources, or initiate support requests by submitting support tickets here: xxxx://xxx.xxxxxx.xxx/support/. Changes in Xxxxxx’x support policies will be made available in the applicable Support and Service Level Agreement policies at xxx.xxxxxx.xxx/xxxxx and will be effective on the date the policy is posted. Client must contact AT&T for billing or account related inquiries.
Support and Service Level Agreements
