Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
Appears in 47 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement, Service Level Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
4.1 Support Ticketing
Appears in 10 contracts
Samples: Standard Service Level Agreement (Sla), Standard Service Level Agreement (Sla), Service Level Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide an overview to relevant details on service and support availability, monitoring of in-scope services and related componentscomponents (for more details see schedule 3).
Appears in 10 contracts
Samples: Software Licence and Support Agreement, Software Licence and Support Agreement, Software Licence and Support Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-in- scope services and related components.
Appears in 6 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement, Service Level Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring monitoring, measurement and reporting of in-scope services and related components.
Appears in 2 contracts
Samples: Web Hosting Service Level Agreement, Service Level Agreement (Sla)
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
Appears in 2 contracts
Samples: Service Level Agreement, Service Level Agreement (Sla)
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components. Out of scope service may extend past the agreed resolution time frame set forth in this agreement.
Appears in 2 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.compo- nents
Appears in 2 contracts
Service Management. Effective support of in-scope services Support Services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services Support Services and related components.
Appears in 1 contract
Samples: Services Agreements
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, availability and monitoring of in-in- scope services and related componentsservices.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.components.
Appears in 1 contract
Samples: Service Level Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
5.1. Support Availability Coverage parameters specific to the Services covered in this Agreement are as follows:
Appears in 1 contract
Samples: Service Level Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, service monitoring of in-scope services and related components.
Appears in 1 contract
Samples: Service Level Agreement
Service Management. Effective support of in-scope services is a result of contingent upon maintaining consistent service levels. The following sections provide relevant outline the details on related to service availability, monitoring of in-scope services availability and related componentsmonitoring.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
6.1. Service Availability
6.2. Service Requests
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
4.1. Service Availability
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Management. Effective support of in-scope services is a result of results from maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services services, and related components.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Management. Effective support of in-scope services Services is a result of maintaining consistent service Service levels. The following sections provide relevant details on service Service availability, monitoring of in-scope services Services and related components.
Appears in 1 contract
Samples: Client Terms & Conditions
Service Management. 4.1 Effective support of in-scope services is a result of maintaining consistent service levels. The following sections Clauses provide relevant details on service availability, monitoring of in-in- scope services and related components.
Appears in 1 contract
Samples: Service Level Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope inscope services and related components.
Appears in 1 contract
Samples: Service Level Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope in -scope services and related components.
Appears in 1 contract
Samples: Software Subscription Agreement
Service Management. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring monitoring, measurement and reporting of in-scope services and related components.
6.1. Service Availability
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Management. Effective Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services issue response time, and related componentsresolution time.
Appears in 1 contract
Samples: Service Level Agreement
