Incident Response Timescales. 7.2.1. OUTSOURCE TELECOM shall use best endeavours to assign an Incident to an appropriate engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to OUTSOURCE TELECOM by the Client in accordance with Clause 7.1.
7.2.2. OUTSOURCE TELECOM shall use best endeavours to make an update on an Incident available to the Client via email within the response times specified in Clause 7.4.1.
Incident Response Timescales. 7.2.1. ES SYSTEMS LTD shall use best endeavours to assign an Incident to an appropriate ES SYSTEMS LTD engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to ES SYSTEMS LTD by the Client in accordance with Clause 7.1.
7.2.2. ES SYSTEMS LTD shall use best endeavours to make an update on an Incident available to the Client via email within the response times specified in Clause 7.4.1.
Incident Response Timescales. 1CommsFM shall use best endeavours to update the Customer on an Incident within the response times specified in Schedule 2.
Incident Response Timescales. FCC shall use best endeavours to assign an Incident to an appropriate FCC engineer within 30 minutes of the generation or receipt of an Incident Report for no less than 95% of Incidents properly submitted to FCC by the Customer in accordance with paragraph 4.1 of this Schedule. FCC shall use best endeavours to make an update on an Incident available to the Customer via the Trouble Ticket System within the response times specified in paragraph 8 of this Schedule.
Incident Response Timescales. 8.3.1 TALKTECH shall use best endeavours to assign an Incident to an appropriate TALKTECH engineer within 30 minutes of the generation or receipt of the an Incident Report for no less than 95% of Incidents properly submitted to TALKTECH by the Client in accordance with Clause 8.1.
8.3.2 TALKTECH shall use best endeavours to make an update on an Incident available to the Client via the Trouble Ticket System within the response times specified in Clause 8.5.1.
Incident Response Timescales. 7.2.1. Inspira Technology Group shall use best endeavours to assign an Incident to an appropriate Inspira Technology Group engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to Inspira Technology Group by the Client in accordance with Clause 7.1.
7.2.2. Inspira Technology Group shall use best endeavours to make an update on an Incident available to the Client via email within the response times specified in Clause 7.4.1.
Incident Response Timescales. 8.3.1 The Service Provider shall use best endeavours to assign an Incident to an appropriate engineer within 30 minutes of the generation or receipt of an Incident Report for no less than 95% of Incidents properly submitted by the Client in accordance with Clause 8.1.
8.3.2 The Service Provider shall use best endeavours to make an update on an Incident available to the Client via the Trouble Ticket System within the response times specified in Clause 8.5.1.
Incident Response Timescales. 8.3.1 GIACOM shall use best endeavours to assign an Incident to an appropriate GIACOM engineer within 1 Business Hour of receipt of the Incident Report for no less than 98% of Incidents properly submitted to GIACOM by the Reseller in accordance with clause 8.1.1.
8.3.2 GIACOM shall use best endeavours to make an update on an Incident available to the Reseller via the Trouble Ticket System within the response times specified in clause 8.5.1.
Incident Response Timescales. 8.3.1 Immervox shall use best endeavours to assign an Incident to an appropriate Immervox engineer within 2 hours of the generation or receipt of the an Incident Report for no less than 95% of Incidents properly submitted to Immervox by the Client in accordance with Clause 8.1.
8.3.2 Immervox shall use best endeavours to make an update on an Incident available to the Client via the Trouble Ticket System within the response times specified in Clause 8.5.1.
Incident Response Timescales. 8.2.1 ANGLIAN INTERNET LTD shall use best endeavours to assign an Incident to an appropriate ANGLIAN INTERNET LTD engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to ANGLIAN INTERNET LTD by the Client in accordance with Clause 8.1.
8.2.2 ANGLIAN INTERNET LTD shall use best endeavours to make an update on an Incident available to the Client via email within the response times specified in Clause 8.4.1.
