Incident Classification Matrix Sample Clauses

Incident Classification Matrix. 7.4.1. The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. Priority Description Target Resolution OUTSOURCE TELECOM Response Time High Total loss of Service resulting from a single event. User has total loss of Service / product or degraded beyond usable limits. Degraded Service. E.
Sample 1Sample 2Sample 3See All (5)
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Incident Classification Matrix. The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities.
Sample 1Sample 2See All (5)
Incident Classification Matrix. 8.5.1 The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. g. Errors, packet loss to router interface, Inability to transmit/receive where Business operations are severely impacted. 5 hours- Ethernet# 7 hours for 0ther services**# ½ hour followed by updates each hour Medium Partial loss of Service or degradation of Service, resulting from one event. Partial loss where Service is intermittent or slow throughput. Dribbling errors; packet loss less than 25%; slow throughput; 24 hours 4 hours Low Service Enhancement* that requires a change to the existing Service and/or RCUK and/or its suppliers' Network components that will facilitate Service. (*Service Enhancements exclude speed upgrades which are considered on a case-by-case basis and the RCUK and/or its suppliers shall endeavour to resolve such requests within 10 Business Days) Service requests or changes etc 3 Business Days - ** Other services are Etherway Copper, Superfast GEA,EFM. # time for resolution is extended to 15 hours if it is the result of a Fibre break. 8.5.2 The Client understands and accepts that it may be necessary to extend the timescales in the Incident classification matrix above due to the complexity of the Incident or where RCUK and/or its suppliers is dependent on a third party for resolution of the Incident. In such circumstances, RCUK and/or its suppliers shall use reasonable endeavours to eliminate or reduce the impact of the Incident on the Service by provision of a workaround, with permanent correction to follow.
Sample 1
Incident Classification Matrix. 7.4.1. The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. Priority Description Target Resolution ES SYSTEMS LTD Response Time High Total loss of Service resulting from a single event. User has total loss of Service / product or degraded beyond usable limits. Degraded Service. E.g. Errors, packet loss to router interface, Inability to transmit/receive where Business operations are severely impacted. 4 hours (Fibre) 5 Hours (GEA) 7 Hours (EoFTTC) 7 Hours (EFM) 1 hour followed by updates each hour Medium Partial loss of Service or degradation of Service, resulting from one event. Partial loss where Service is intermittent or slow throughput. 24 hours 6 hours Dribbling errors; packet loss less than 25%; slow throughput; Low Service Enhancement* that requires a change to the existing Service and/or ES SYSTEMS LTD Network components that will facilitate Service. (*Service Enhancements exclude speed upgrades which are considered on a case-by-case basis and the ES SYSTEMS LTD shall endeavour to resolve within 5 Business Days) Service requests or changes etc 3 Business Days - 7.4.2. The Client understands and accepts that it may be necessary to extend the timescales in the Incident classification matrix above due to the complexity of the Incident or where ES SYSTEMS LTD is dependent on a third party for resolution of the Incident. In such circumstances, ES SYSTEMS LTD shall use reasonable endeavours to eliminate or reduce the impact of the Incident on the Service by provision of a workaround, with permanent correction to follow.
Sample 1Sample 2
Incident Classification Matrix. 8.5.1 The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. SLA: All faults will be validated when reported and subsequently classified as below: • Priority 1 - Total loss of service (hard down or no transmission of signal in one or both directions) • Priority 2 – Service is available, but either reduced functionality or degradation is creating significant business impact for the End User • Priority 3 - Service is available, but either reduced functionality or degradation is being experienced by the End User without any significant business impact for the End User For Priority 1 faults we will resolve the fault within 6 Clock Hours (as defined below) from a validated fault. Clock Hours are defined as the time between the Start Time and Stop Time, excluding Parked Time, where: • Start Time means the time a fault has been validated and categorised as a Priority 1 fault
Sample 1
Incident Classification Matrix. 8.5.1 The Incident classification matrix set out below outlines the description, resolution, and scheduled update frequencies for the associated Incident priorities. 8.5.2 The User understands and accepts that it may be necessary to extend the timescales in the Incident classification matrix due to the complexity of the Incident or where GIACOM is dependent on a third party for resolution of the Incident. In such circumstances, GIACOM shall use reasonable endeavours to eliminate or reduce the impact of the Incident on the Service by provision of a workaround, with permanent correction to follow.
Sample 1

Related to Incident Classification Matrix

  • Client Classification 7.1. We shall not have an obligation to treat our clients in different classes depending on their knowledge and expertise.

  • New Job Classifications When a new classification (which is covered by the terms of this collective agreement) is established by the Hospital, the Hospital shall determine the rate of pay for such new classification and notify the local Union of the same. If the local Union challenges the rate, it shall have the right to request a meeting with the Hospital to endeavour to negotiate a mutually satisfactory rate. Such request will be made within ten (10) days after the receipt of notice from the Hospital of such new occupational classification and rate. Any change mutually agreed to resulting from such meeting shall be retroactive to the date that notice of the new rate was given by the Hospital. If the parties are unable to agree, the dispute concerning the new rate may be submitted to arbitration as provided in the agreement within fifteen (15) days of such meeting. The decision of the arbitrator (or board of arbitration as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classification. When the Hospital makes a substantial change in the job content of an existing classification which in reality causes such classification to become a new classification, the Hospital agrees to meet with the Union if requested to permit the Union to make representation with respect to the appropriate rate of pay. If the matter is not resolved following the meeting with the Union, the matter may be referred to arbitration as provided in the agreement within fifteen (15) days of such meeting. The decision of the arbitrator (or board of arbitration as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classifications. The parties further agree that any change mutually agreed to or awarded as a result of arbitration shall be retroactive only to the date that the Union raised the issue with the Hospital. The parties further agree that the above process as provided herein shall constitute the process for Pay Equity Maintenance as required by the Pay Equity Act.

  • Job Classification Full-Time and Part-Time (a) When a new classification (which is covered by the terms of this Collective Agreement) is established by the Hospital, the Hospital shall determine the rate of pay for such new classification and notify the Local Union of the same within seven (7) days. If the local challenges the rate, it shall have the right to request a meeting with the Hospital to endeavor to negotiate a mutually satisfactory rate. Such request will be made within ten (10) days after the receipt of notice from the Hospital of such new occupational classification and rate. Any change mutually agreed to resulting from such meeting shall be retroactive to the date that notice of the new rate was given by the Hospital. If the parties are unable to agree, the dispute concerning the new rate may be submitted to arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Board of Arbitration (or Arbitrator as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classification. (b) When the Hospital makes a substantial change during the term of this agreement in the job content of an existing classification which in reality causes such classification to become a new classification, the Hospital agrees to meet with the Union, to permit the Union to make representation with respect to the appropriate rate of pay. (c) If the matter is not resolved following the meeting with the Union the matter may be referred to arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Arbitrator shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classifications. (d) The parties further agree that any change mutually agreed to or awarded as a result of arbitration shall be retroactive only to the date that the Union raised the issue with the Hospital.

  • New Classification Should a new position or new classification be created within the Bargaining Unit during the term of this Agreement, the Employer and the Union will decide the rate of pay. Nothing herein prevents the Employer from filling such positions and having Nurses working in such positions during such negotiations. The salary when determined will be retroactive to the date on which the successful candidate commenced work in that classification.

  • New Classifications If a new classification is created within the bargaining unit, the Employer agrees to meet with the Union and negotiate a rate of pay for this new classification. If the parties cannot reach agreement, at the request of either party, the matter shall be submitted to the arbitration procedure in Article 26 of this Agreement.

  • JOB CLASSIFICATIONS 32.01 Employees holding positions which fall within the Bargaining Unit shall be provided with a job description upon written or email request. 32.02 New job classifications properly included in this Collective Agreement may be established by the Employer during the term of the Collective Agreement. Basic hourly rates of pay for such new job classifications shall be negotiated with the Union. If negotiations fail to produce an agreement within sixty (60) calendar days of the date of written notice from the Employer to the Union regarding the new job classification, then the basic hourly rates of pay may be settled through arbitration in accordance with clause 14.04(d).

  • Classification Plan The Classification Plan prepared by the provincial negotiating employer group after consultation with the provincial negotiating union group for the categories of technical and paratechnical support, administrative support and labour support positions, February 7, 2011 edition, including any change made or new class added during the term of the agreement.

  • EMPLOYEE CLASSIFICATIONS Section 1. Definition and Use

  • Classification Structure All employees working under this Agreement shall be classified according to the skill based classification structure set out in Appendix A.

  • Tax Classification The Series shall elect to be treated as an association taxable as a corporation under Treasury Regulations Section 301.7701-3 with effect for each taxable period of its existence. The Series and each Member shall file all tax returns and shall otherwise take all tax and financial reporting positions in a manner consistent with such treatment. No election will be filed with the Internal Revenue Service (or the tax authorities of any State) to have the Series taxable other than as an association taxable as a corporation for income tax purposes.

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