Incident Classification Matrix Sample Clauses

Incident Classification Matrix. 8.5.1 The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities.
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Incident Classification Matrix. 7.4.1. The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. Priority Description Target Resolution OUTSOURCE TELECOM Response Time High Total loss of Service resulting from a single event. User has total loss of Service / product or degraded beyond usable limits. Degraded Service. E.g. Errors, packet loss to router interface, Inability to transmit/receive where Business operations are severely impacted. 4 hours (Fibre) 5 Hours (GEA) 7 Hours (EoFTTC) 7 Hours (EFM) 1 hour followed by updates were reasonably possible Medium Partial loss of Service or degradation of Service, resulting from one event. Partial loss where Service is intermittent or slow throughput. Dribbling errors; packet loss less than 25%; slow throughput; 24 hours 6 hours Low Service Enhancement* that requires a change to the existing Service and/or THE CARRIER Network components that will facilitate Service. (*Service Enhancements exclude speed upgrades which are considered on a case-by-case basis and the team at OUTSOURCE TELECOM shall endeavour in conjunction with the carrier to resolve within 5 Business Days) Service requests or changes etc 3 Business Days -
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Incident Classification Matrix. 8.5.1 The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. SLA: All faults will be validated when reported and subsequently classified as below: • Priority 1 - Total loss of service (hard down or no transmission of signal in one or both directions) • Priority 2 – Service is available, but either reduced functionality or degradation is creating significant business impact for the End User • Priority 3 - Service is available, but either reduced functionality or degradation is being experienced by the End User without any significant business impact for the End User For Priority 1 faults we will resolve the fault within 6 Clock Hours (as defined below) from a validated fault. Clock Hours are defined as the time between the Start Time and Stop Time, excluding Parked Time, where: • Start Time means the time a fault has been validated and categorised as a Priority 1 fault
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Incident Classification Matrix. 7.4.1. The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. Priority Description Target Resolution Inspira Technology Group Response Time High Total loss of Service resulting from a single event. User has total loss of Service / product or degraded beyond usable limits. Degraded Service. E.g. Errors, packet loss to router interface, Inability to transmit/receive where Business operations are severely impacted. 4 hours (Fibre) 5 Hours (GEA) 7 Hours (EoFTTC) 7 Hours (EFM) 1 hour followed by updates each hour Medium Partial loss of Service or degradation of Service, resulting from one event. Partial loss where Service is intermittent or slow throughput. Dribbling errors; packet loss less than 25%; slow throughput; 24 hours 6 hours Low Service Enhancement* that requires a change to the existing Service and/or Inspira Technology Group Network components that will facilitate Service. (*Service Enhancements exclude speed upgrades which are considered on a case-by- case basis and the Inspira Technology Group shall endeavour to resolve within 5 Business Days) Service requests or changes etc 3 Business Days -
Sample 1
Incident Classification Matrix. 8.4.1. The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. Priority Description Target Resolution Microminder Response Time High - Total loss of Service resulting from a single event. User has total loss of Service / product or degraded beyond usable limits. - Degraded Service. e.g. Errors, packet loss to router interface. Inability to transmit/receive where Business operations are severely impacted. 4 hours (Fibre) 1 hour followed by updates each hour Medium - Partial loss of Service or degradation of Service, resulting from one event. - Partial loss where Service is intermittent or slow throughput. - Dribbling errors; packet loss less than 25%; slow throughput 24 hours 6 hours Low - Service Enhancement* that requires a change to the existing Service and/or Micro Minder Ltd Network components that will facilitate Service. - (*Service Enhancements exclude speed upgrades which are considered on a case-by-case basis and the Micro Minder Ltd shall endeavour to resolve such requests within 5 Business Days) - Service requests or changes etc 3 Business Days -
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Incident Classification Matrix. 8.4.1 The Incident classification matrix set out below outlines the description, resolution and scheduled updates frequencies for the associated Incident priorities. Priority Description Target Resolution ANGLIAN INTERNET LTD Response Time High Total loss of Service resulting from a single event. User has total loss of Service / product or degraded beyond usable limits.
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Related to Incident Classification Matrix

  • Job Classification When a new classification (which is covered by the terms of this Collective Agreement) is established by the Hospital, the Hospital shall determine the rate of pay for such new classification and notify the local Union of the same. If the local Union challenges the rate, it shall have the right to request a meeting with the Hospital to endeavour to negotiate a mutually satisfactory rate. Such request will be made within ten (10) days after the receipt of notice from the Hospital of such new occupational classification and rate. Any change mutually agreed to resulting from such meeting shall be retroactive to the date that notice of the new rate was given by the Hospital. If the parties are unable to agree, the dispute concerning the new rate may be submitted to arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Board of Arbitration (or arbitrator as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classification. When the Hospital makes a substantial change in the job content of an existing classification which in reality causes such classification to become a new classification, the Hospital agrees to meet with the Union if requested to permit the Union to make representation with respect to the appropriate rate of pay. If the matter is not resolved following the meeting with the Union the matter may be referred to Arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Board of Arbitration (or arbitrator as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classifications. The parties further agree that any change mutually agreed to or awarded as a result of arbitration shall be retroactive only to the date that the Union raised the issue with the Hospital. Notwithstanding the foregoing, if as a result of compensable illness or injury covered by WSIB an employee is unable to carry out the regular functions of her position, the Hospital may, subject to its operational requirements, establish a special classification and salary in an endeavour to provide the employee with an opportunity of continued employment. This provision shall not be construed as a guarantee that such special classification(s) will be made available or continued.

  • New Classification Should a new position or new classification be created within the Bargaining Unit during the term of this Agreement, the Employer and the Union will decide the rate of pay. Nothing herein prevents the Employer from filling such positions and having Nurses working in such positions during such negotiations. The salary when determined will be retroactive to the date on which the successful candidate commenced work in that classification.

  • Classification Changes When the University determines that a revision of a class specification for positions covered by this agreement is needed, and such revision affects the collective bargaining unit designation, the University shall notify AFSCME in writing of the proposed change. AFSCME shall notify the University, in writing, within fifteen (15) days of receipt of the proposed changes, of any comments it has concerning the proposed changes or of its desire to discuss the proposed changes.

  • New Classifications If a new classification is created within the bargaining unit, the Employer agrees to meet with the Union and negotiate a rate of pay for this new classification. If the parties cannot reach agreement, at the request of either party, the matter shall be submitted to the arbitration procedure in Article 26 of this Agreement.

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