Common use of Service Management Clause in Contracts

Service Management. For 99% of all non-spam emails less than 2 Mega Bytes in size, the time required to process an email will be less than 60 seconds. • If in any 1 calendar month, 1% or more of all processed non-spam emails less than 2 Mega Bytes in size takes 60 seconds or longer for Forcepoint to process (following receipt, ready for processing, to attempted delivery), Customer may be eligible for a Service Credit equal to 1 day for each email that takes 60 seconds or longer to receive, process and attempt to deliver, subject to a maximum credit of 5 days in any 1 month. This SLA applies only to legitimate business email (non-bulk email) and does not apply to emails 2 Mega Bytes or larger in size, denial of service (DOS) attacks, or email loops.

Service Management.  For 99% of all non-spam emails less than 2 Mega Bytes in size, the time required to process an email will be less than 60 sixty (60) seconds. •  If in any 1 one calendar month, 1% or more of all processed non-spam emails less than 2 Mega Bytes in size takes 60 sixty (60) seconds or longer for Forcepoint Websense to process (following receipt, ready for processing, to attempted delivery), Customer may be eligible for following a request submitted by the Subscriber in accordance with Section 1 above, Websense will credit the Subscriber with one day’s Service Credit equal to 1 day for each email that takes 60 sixty (60) seconds or longer to receive, process and attempt to deliver, subject to a maximum credit of 5 five (5) days in any 1 one month. This SLA applies only to legitimate business email (non-bulk email) and does not apply to emails 2 Mega Bytes or larger in size, denial of service (DOS) attacks, or email loops.

Service Management. For 99% of all non-spam emails less than 2 Mega Bytes in size, the time required to process an email will be less than 60 sixty (60) seconds. • If in any 1 one calendar month, 1% or more of all processed non-spam emails less than 2 Mega Bytes in size takes 60 sixty (60) seconds or longer for Forcepoint Websense to process (following receipt, ready for processing, to attempted delivery), Customer may be eligible for following a request submitted by the Subscriber in accordance with Section 1 above, Websense will credit the Subscriber with one day’s Service Credit equal to 1 day for each email that takes 60 sixty (60) seconds or longer to receive, process and attempt to deliver, subject to a maximum credit of 5 five (5) days in any 1 one month. This SLA applies only to legitimate business email (non-bulk email) and does not apply to emails 2 Mega Bytes or larger in size, denial of service (DOS) attacks, or email loops.

Service Management. For 99% of all non-spam emails less than 2 Mega Bytes in size, the time required to process an email will be less than 60 sixty (60) seconds. • · If in any 1 one calendar month, 1% or more of all processed non-spam emails less than 2 Mega Bytes in size takes 60 sixty (60) seconds or longer for Forcepoint to process (following receipt, ready for processing, to attempted delivery), Customer may be eligible for following a request submitted by the Subscriber in accordance with Section 1 above, Forcepoint will credit the Subscriber with one day’s Service Credit equal to 1 day for each email that takes 60 sixty (60) seconds or longer to receive, process and attempt to deliver, subject to a maximum credit of 5 five (5) days in any 1 one month. This SLA applies only to legitimate business email (non-bulk email) and does not apply to emails 2 Mega Bytes or larger in size, denial of service (DOS) attacks, or email loops.