Service Meeting. Follow -up meetings between the IT Officers of the JUs and the Service Manager are held on the JUs p•remises (in Brussels building White Atrium). The monthly meetings will be held within 15 days after the end of the previous month based on the report to be submitted before the 10 th day of the next month . When necessary, dedicated meetings on a particula r subject related to the execution of the specific contract in question can be asked by the JU s/Contractor. Aside fromthe IT officers, please note that t he JUs re•presentatives participating in the meetings may depend on the purpose and the subject of the meeting.
Service Meeting. NETCARE and FME agree to perform regular Service Meetings with the objective to reach customer satisfaction through the delivery of the right Service at the right time within the defined Service Level. These meetings are performed on operational level on a monthly basis involving the Service Management Units of NETCARE and FME and the agenda shall cover at least: · A discussion about the reports provided by NETCARE in the last reporting period. · A discussion about the service portfolio of NETCARE focusing not only on the currently productive Services but also on new demands of FME or Services which are close to the end of their lifecycle and can be withdrawn from NETCARE’s current service portfolio. · A handling of issues or requests for Service Changes. In case of dissension the Service Management Units shall initiate the Escalation Management Process.
