Performance Meetings. During a meeting on performance, the parties will:
(a) discuss the causes of a Performance Factor;
(b) discuss the impact of a Performance Factor on the local health system and the risk resulting from non-performance; and
(c) determine the steps to be taken to remedy or mitigate the impact of the Performance Factor (the “Performance Improvement Process”).
Performance Meetings. Where a meeting has been requested under section 9.2.3, the parties will meet to discuss the Performance Factor within 14 Days of the Date of the Notice. The Funder can require a meeting to discuss the Hospital’s performance of its obligations under this Agreement, including a result for a Performance Indicator or a Service Volume that falls outside the applicable Performance Standard.
Performance Meetings. Where a meeting has been requested under subsection 9.2(iii), the parties will meet to discuss the Performance Factor within 14 Days of the Date of the Notice. A LHIN can require a meeting to discuss the Hospital’s performance of its obligations under this Agreement, including but not limited to a result for a Performance Indicator or a Service Volume that falls outside the applicable Performance Standard.
Performance Meetings. During a meeting on performance, the parties will: discuss the causes of a Performance Factor; discuss the impact of a Performance Factor on the local health system and the risk resulting from non-performance; and determine the steps to be taken to remedy or mitigate the impact of the Performance Factor (the “Performance Improvement Process”). The Performance Improvement Process. 26/42 The Performance Improvement Process will focus on the risks of non-performance and problem-solving. It may include one or more of the following actions: a requirement that the HSP develop and implement an improvement plan that is acceptable to the LHIN; the conduct of a Review; an amendment of the HSP’s obligations; and an in-year, or year end, adjustment to the Funding, among other possible means of responding to the Performance Factor or improving performance. Any performance improvement process begun under a prior service accountability agreement that was not completed under the prior agreement will continue under this Agreement. Any performance improvement required by a LHIN under a prior service accountability agreement will be deemed to be a requirement of this Agreement until fulfilled or waived by the LHIN. Factors Beyond the HSP’s Control. Despite the foregoing, if the LHIN, acting reasonably, determines that the Performance Factor is, in whole or in part, a Factor Beyond the HSP’s Control: the LHIN will collaborate with the HSP to develop and implement a mutually agreed upon joint response plan which may include an amendment of the HSP’s obligations under this Agreement; the LHIN will not require the HSP to prepare an Improvement Plan; and the failure to meet an obligation under this Agreement will not be considered a breach of this Agreement to the extent that failure is caused by a Factor Beyond the HSP’s Control.
Performance Meetings. The Service Provider Representative and the DCJ Representative must meet monthly (or such other frequency as agreed) to monitor and review the Service Provider's performance under this Agreement, including Schedule 2. The Service Provider Representative must contact the DCJ Representative to instigate this review.
Performance Meetings a. The Contract Manager and the DCJ Representative (as specified in the Contract Particulars) must meet at the frequency specified at Item 4 of the Contract Particulars to monitor and review the Service Provider's performance under this Agreement and Schedule 2. The Service Provider’s Contract Manager must contact the DCJ Representative to instigate this review.
Performance Meetings. 1. If necessary, the Parties will have the opportunity to meet during the Term to review Ontotext’s performance against the Service Levels and (where appropriate) discuss and agree any steps that Ontotext can take to improve the performance of the Support Services and any Changes to the Service Levels which Client may reasonably request. Every month Ontotext will supply an email with these details, with the offer to meet if needed. Both Parties will agree to meet if needed.
2. The Parties will meet once a year for an annual partnership review and annual financial check.
Performance Meetings. 3.5.1 The Supplier’s Service Delivery staffs will make contact with the Customer Foci representative on at least a quarterly basis to review performance over the previous period. The aim of this procedure is to confirm that the Customer is content with the provision of the service, highlight any issues or concerns with regards to the achieved performance against this SLA and its Annexes and to discuss actions required to remedy any deficit.
3.5.2 The Supplier will seek regular formal and informal feedback from the Customer in an effort to gauge Customer satisfaction. The prime means of obtaining this feedback will be to provide the Customer with an annual Customer Satisfaction Survey. The aim of this survey is to allow the Customer to comment on the full range of services provided by AFPAA and for AFPAA to monitor and improve service when deemed to be necessary and appropriate. Other feedback methods will also be used and these will be included in the AFPAA Customer Care Policy strategy level paper.
3.5.3 As and when required, the Customer may call a meeting in order to discuss urgent service delivery or SLA issues. The Supplier will provide appropriate representation at such meetings, subject to normal constraining factors.
3.5.4 Details on the frequency of the CAG is detailed at Para 3.1.3 above.
Performance Meetings. A. The Rating Official must discuss the Employee’s performance plan and the expectations of the Rating Official for successful completion normally within 30−45 calendar days of the beginning of the rating period.
B. Employees will receive at least one (1) progress review during the annual performance appraisal year, which will normally occur at the midpoint of the rating period. Employees will be requested to electronically sign in ePerformance indicating that a progress review has occurred. Progress reviews are not grievable. In the event it is necessary to rate the Employee for less than the full appraisal period, the Employee will receive a progress review at the mid−point of the rating period.
C. Each Employee is entitled to a meeting with the Rating Official for presentation and discussion of the annual performance appraisal. The Employee may add written comments on the electronic performance appraisal and return it to the Rating Official. Such Employee comments on the designated section of the appraisal shall become a part of the appraisal record. Management will not reply or comment on any such Employee comments.
D. Employees, Rating Officials and Reviewing Officials must electronically sign the performance plan at the various stages. The Employee’s electronic signature is an acknowledgement that the stage of the performance plan occurred and shall not be construed as agreement with the contents.
E. Performance discussions are not formal discussions giving rise to the right to Union representation. Therefore, the Employee does not have the right to NTEU representation at a performance meeting, except as provided in section 17.07.B below.
F. Discussions may be initiated by the supervisor or Employee and may be held one−on−one or in a work group. Employees are encouraged to seek feedback from their supervisor about their performance throughout the performance appraisal period.
X. XXX and NTEU encourage managers and their Employees to engage in regular discussions concerning application of the performance management system. Performance discussions between the supervisor and the Employee will be aimed at improving the work process or product and developing the Employee. As appropriate, the discussion will provide the opportunity to assess accomplishments and progress and identify and resolve problems.
H. Any discussion under this section will occur within a reasonable period of time.
Performance Meetings. Central Community Care Access Centre Page 13 of 53
(a) During a meeting on performance, the Parties will:
(i) discuss the causes of a Performance Factor;
(ii) discuss the impact of a Performance Factor on the local health system and the risk resulting from non-performance; and
(iii) determine the steps to be taken to remedy or mitigate the impact of the Performance Factor (the "Performance Improvement Process").
