Service Orders. Customer may request Pilot to provide a Service by submitting a service order in a form provided by Pilot from time to time ("Service Order") in accordance with the procedures set forth in this Agreement. The type and scope of the Services to be provided to Customer under the terms of this Agreement, including any of the Services described in the applicable Service Addendum(s), shall be specified in an applicable Service Order. The fees for the Services will be set forth in the Service Order. Notwithstanding anything in this Agreement to the contrary, neither party has any obligation to execute any Service Order. 3.3.1. Customer shall provide Pilot with a Service Order signed by Customer as the customer of record. Each Service Order will set forth the name of each Customer’s service address(es) (including zip code), suite and/or floor number, contact information of the person signing the Service Order in Customer’s organization, the installation coordination contact in the Customer’s organization, the name, phone number, and email address of Customer’s ongoing technical support contact, and Customer’s billing contact. Customer shall submit each Service Order on the designated Pilot form (which may be digital), as may be amended from time to time. 3.3.2. The parties shall treat the information included in a Service Order as Confidential Information, as defined below. Pilot will promptly notify Customer if any Service Order cannot be processed due to incomplete information or any other reason; orders containing incomplete information will not be processed until completed. All Service Orders are subject to acceptance by Pilot, which may accept or reject any Service Order at its sole discretion for any reason. Pilot has no obligation to fulfill any Service Order submitted by Customer, and bears no liability for declining to fulfill any Service Order. 3.3.3. By submitting an Order to Pilot, Customer warrants that the information Customer provides to Pilot in a Service Order is true and correct and that Pilot may reasonably rely upon it. 3.3.4. Customer is making a binding offer to acquire the Services described in the Service Order on the terms set out in this Agreement. An agreement to supply a Service is formed on the date that Pilot (in its sole discretion) accepts the Service Order in writing to customer. 3.3.5. Customers who submit Online Orders need not sign this MSA, as the terms of this Agreement are incorporated by reference.
Appears in 7 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Service Orders. Customer may request Pilot to provide a Service by submitting a service order in a form provided by Pilot from time to time ("Service Order") in accordance with the procedures set forth in this Agreement. The type and scope of the Services to be provided to Customer under the terms of this Agreement, including any of the Services described in the applicable Service Addendum(s), shall be specified in an applicable Service Order. The fees for the Services will be set forth in the Service Order. Notwithstanding anything in this Agreement to the contrary, neither party has any obligation to execute any Service Order.
3.3.1. Customer shall provide Pilot with a Service Order signed by Customer as the customer of record. Each Service Order will set forth the name of each Customer’s service address(es) (including zip code), suite and/or floor number, contact information of the person signing the Service Order in Customer’s organization, the installation coordination contact in the Customer’s organization, the name, phone number, and email address of Customer’s ongoing technical support contact, and Customer’s billing contact. Customer shall submit each Service Order on the designated Pilot form (which may be digital), as may be amended from time to time.
3.3.2. The parties shall treat the information included in a Service Order as Confidential Information, as defined below. Pilot will promptly notify Customer if any Service Order cannot be processed due to incomplete information or any other reason; orders containing incomplete information will not be processed until completed. All Service Orders are subject to acceptance by Pilot, which may accept or reject any Service Order at its sole discretion for any reason. Pilot has no obligation to fulfill any Service Order submitted by Customer, and bears no liability for declining to fulfill any Service Order.
3.3.3. By submitting an Order to Pilot, Customer warrants that the information Customer provides to Pilot in a Service Order is true and correct and that Pilot may reasonably rely upon it.
3.3.4. Customer is making a binding offer to acquire the Services described in the Service Order on the terms set out in this Agreement. An agreement to supply a Service is formed on the date that Pilot (in its sole discretion) accepts the Service Order in writing to customer.
3.3.5. Customers who submit Online Orders need not sign this MSA, as the terms of this Agreement are incorporated by reference.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement