Common use of Service Orders Clause in Contracts

Service Orders. ‌ 10.1 The CP shall request KCOM to provide the Services pursuant to the terms of this Agreement by sending to KCOM an Order in the form specified by KCOM. Each Order shall include full and accurate written details of the CP and/or End User and the Site to which the relevant Order relates. The CP acknowledges that in order for KCOM to be able to provide the Services, the CP must provide fully the information regarding the Site and the Services requested. All Orders must be placed in accordance with such procedures as may be agreed between the parties and defined in the Service Operations Manual from time to time.The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. In order to suspend an Order the CP must notify KCOM using the process set out in the Service Operations Manual. 10.2 Where KCOM is awaiting information from the CP in order to continue delivery of the Order or where the CP has failed to agree with KCOM an appointment date within 30 calendar days from the previously agreed appointment date, KCOM may suspend the Order on the CP’s behalf. 10.3 KCOM may cancel such a suspended Order when the Order has been suspended for more than 90 cumulative calendar days. If KCOM cancels the request for work at a Site in accordance with this paragraph, the CP must pay the cancellation charges specified in the Price List. 10.4 If the Order recommences progression, the total number of Working Days the Order was suspended for will be added to the Proposed Start Date. The CP will be advised of the revised date in accordance with the process set out in the Service Operations Manual. 10.5 If the CP cancels an Order, or significantly modifies it (e.g. changes in service location, delivery date, or service type) prior to the Proposed Start Date, KCOM reserves the right to claim reasonable costs incurred as a result of such cancellation or modification. In addition KCOM will not be bound by the original timescales. 10.6 If installation of the Services cannot proceed due to a CP or End User related issue e.g. no available power sockets, no wall space or access to the End User Site is refused, a Missed Appointment Fee may be raised. 10.7 KCOM shall not be liable in respect of any delay to or failure of the Services to the extent caused whether directly or indirectly by any failure of the CP to comply with the provisions of this Clause 10 or Clause 12. 10.8 KCOM reserves the right to terminate any Order where KCOM is unable to provision the Services for any reason.

Service Orders. ‌ 10.1 The CP shall request KCOM to provide the Services pursuant to the terms of this Agreement by sending to KCOM an Order in the form specified by KCOM. Each Order shall include full and accurate written details of the CP and/or End User and the Site to which the relevant Order relates. The CP acknowledges that in order for KCOM to be able to provide the Services, the CP must provide fully the information regarding the Site and the Services requested. All Orders must be placed in accordance with such procedures as may be agreed between the parties and defined in the Service Operations Manual from time to time.. The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. In order to suspend an Order the CP must notify KCOM using the process set out in the Service Operations Manual. 10.2 Where KCOM is awaiting information from the CP in order to continue delivery of the Order or where the CP has failed to agree with KCOM an appointment date within 30 calendar days from the previously agreed appointment date, KCOM may suspend the Order on the CP’s behalf. 10.3 KCOM may cancel such a suspended Order when the Order has been suspended for more than 90 cumulative calendar days. If KCOM cancels the request for work at a Site in accordance with this paragraphClause 10.3, the CP must pay the cancellation charges specified in the Price List. 10.4 If the Order recommences progression, the total number of Working Days the Order was suspended for will be added to the Proposed Start Date. The CP will be advised of the revised date Proposed Start Date in accordance with the process set out in the Service Operations Manual. 10.5 If the CP cancels an Order, or significantly modifies it (e.g. changes in service location, delivery date, or service type) prior to the Proposed Start Date, KCOM reserves the right to claim reasonable costs incurred as a result of such cancellation or modification. In addition KCOM will not be bound by the original timescales. 10.6 If installation of the Services cannot proceed due to a CP or End User related issue e.g. no available power sockets, no wall space or access to the CP Site and/or End User Site is refused, a Missed Appointment Fee may be raised. 10.7 KCOM shall not be liable in respect of any delay to or failure of the Services to the extent caused whether directly or indirectly by any failure of the CP to comply with the provisions of this Clause 10 or Clause 12. 10.8 KCOM reserves the right to terminate any Order where KCOM is unable to provision the Services for any reason.

Service Orders. ‌ 10.1 The CP shall request KCOM to provide the Services pursuant to the terms of this Agreement by sending to KCOM an Order in the form specified by KCOM. Each Order shall include full and accurate written details of the CP and/or and End User and the End User Site to which the relevant Order relates. The CP acknowledges that in order for KCOM to be able to provide the Services, the CP must provide fully the information regarding the End User Site and the Services requested. All Orders must be placed in accordance with such procedures as may be agreed between the parties and defined in the Service Operations Manual from time to time.. The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. In order to suspend an Order the CP must notify KCOM using the process set out in the Service Operations Manual. 10.2 . Where KCOM is awaiting information from the CP in order to continue delivery of the Order or where the CP has failed to agree with KCOM an appointment date within 30 calendar days from the previously agreed appointment date, KCOM may suspend the Order on the CP’s behalf. 10.3 . KCOM may cancel such a suspended Order when the Order has been suspended for more than 90 cumulative calendar days. If KCOM cancels the request for work at a an End User Site in accordance with this paragraphclause, the CP must pay the cancellation charges specified in the Price List. 10.4 . If the Order recommences progression, the total number of Working Days the Order was suspended for will be added to the Proposed Start Date. The CP will be advised of the revised date in accordance with the process set out in the Service Operations Manual. 10.5 . If the CP cancels an Order, or significantly modifies it (e.g. changes in service location, delivery date, or service type) prior to the Proposed Start Date, KCOM reserves the right to claim reasonable costs incurred as a result of such cancellation or modification. In addition addition, KCOM will not be bound by the original timescales. 10.6 . If installation of the Services cannot proceed due to a CP or End User related issue e.g. no available power sockets, no wall space or access to the End User Site is refused, a Missed Appointment Fee may be raised. 10.7 . KCOM shall not be liable in respect of any delay to or failure of the Services to the extent caused whether directly or indirectly by any failure of the CP to comply with the provisions of this Clause clause 10 or Clause clause 12. 10.8 . KCOM reserves the right to terminate any Order where KCOM is unable to provision the Services for any reason. KCOM will use all reasonable endeavours to provide the Services in accordance with the Service Standards set out in Schedule 5 and will use reasonable skill and care in the provision of the Services. The CP acknowledges that the Services cannot be provided fault free and KCOM does not warrant error free or uninterrupted use of the Services. The parties shall comply with the incident identification and reporting guidelines set out in Schedule 5 and the Service Operations Manual.

Service Orders. ‌ 10.1 The CP shall request KCOM to provide the Services pursuant to the terms of this Agreement by sending to KCOM an Order in the form specified by KCOM. Each Order shall include full and accurate written details of the CP and/or and End User and the End User Site to which the relevant Order relates. The CP acknowledges that in order for KCOM to be able to provide the Services, the CP must provide fully the information regarding the End User Site and the Services requested. All Orders must be placed in accordance with such procedures as may be agreed between the parties and defined in the Service Operations Manual from time to time.The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. In order to suspend an Order the CP must notify KCOM using the process set out in the Service Operations Manual. 10.2 10.3 Where KCOM is awaiting information from the CP in order to continue delivery of the Order or where the CP has failed to agree with KCOM an appointment date within 30 calendar days from the previously agreed appointment date, KCOM may suspend the Order on the CP’s behalf. 10.3 10.4 KCOM may cancel such a suspended Order when the Order has been suspended for more than 90 cumulative calendar days. If KCOM cancels the request for work at a an End User Site in accordance with this paragraphclause, the CP must pay the cancellation charges specified in the Price List. 10.4 10.5 If the Order recommences progression, the total number of Working Days the Order was suspended for will be added to the Proposed Start Date. The CP will be advised of the revised date in accordance with the process set out in the Service Operations Manual. 10.5 10.6 If the CP cancels an Order, or significantly modifies it (e.g. changes in service location, delivery date, or service type) prior to the Proposed Start Date, KCOM reserves the right to claim reasonable costs incurred as a result of such cancellation or modification. In addition addition, KCOM will not be bound by the original timescales. 10.6 10.7 If installation of the Services cannot proceed due to a CP or End User related issue e.g. no available power sockets, no wall space or access to the End User Site is refused, a Missed Appointment Fee may be raised. 10.7 10.8 KCOM shall not be liable in respect of any delay to or failure of the Services to the extent caused whether directly or indirectly by any failure of the CP to comply with the provisions of this Clause clause 10 or Clause clause 12. 10.8 10.9 KCOM reserves the right to terminate any Order where KCOM is unable to provision the Services for any reason.

Service Orders. ‌ 10.1 The CP shall request KCOM to provide the Services pursuant to the terms of this Agreement by sending to KCOM an Order in the form specified by KCOM. Each Order shall include full and accurate written details of the CP and/or and End User and the End User Site to which the relevant Order relates. The CP acknowledges that in order for KCOM to be able to provide the Services, the CP must provide fully the information regarding the End User Site and the Services requested. All Orders must be placed in accordance with such procedures as may be agreed between the parties and defined in the Service Operations Manual from time to time.. The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. In order to suspend an Order the CP must notify KCOM using the process set out in the Service Operations Manual. 10.2 Where KCOM is awaiting information from the CP in order to continue delivery of the Order or where the CP has failed to agree with KCOM an appointment date within 30 calendar days from the previously agreed appointment date, KCOM may suspend the Order on the CP’s behalf. 10.3 KCOM may cancel such a suspended Order when the Order has been suspended for more than 90 cumulative calendar days. If KCOM cancels the request for work at a an End User Site in accordance with this paragraph, the CP must pay the cancellation charges specified in the Price List. 10.4 If the Order recommences progression, the total number of Working Days the Order was suspended for will be added to the Proposed Start Date. The CP will be advised of the revised date in accordance with the process set out in the Service Operations Manual. 10.5 If the CP cancels an Order, or significantly modifies it (e.g. changes in service location, delivery date, or service type) prior to the Proposed Start Date, KCOM reserves the right to claim reasonable costs incurred as a result of such cancellation or modification. In addition KCOM will not be bound by the original timescales. 10.6 If installation of the Services cannot proceed due to a CP or End User related issue e.g. no available power sockets, no wall space or access to the End User Site is refused, a Missed Appointment Fee may be raised. 10.7 KCOM shall not be liable in respect of any delay to or failure of the Services to the extent caused whether directly or indirectly by any failure of the CP to comply with the provisions of this Clause 10 or Clause 12. 10.8 KCOM reserves the right to terminate any Order where KCOM is unable to provision the Services for any reason.

Service Orders. ‌ 10.1 The CP shall request KCOM to provide the Services pursuant to the terms of this Agreement by sending to KCOM an Order in the form specified by KCOM. Each Order shall include full and accurate written details of the CP and/or and End User and the End User Site to which the relevant Order relates. The CP acknowledges that in order for KCOM to be able to provide the Services, the CP must provide fully the information regarding the End User Site and the Services requested. All Orders must be placed in accordance with such procedures as may be agreed between the parties and defined in the Service Operations Manual from time to time.. The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. In order to suspend an Order the CP must notify KCOM using the process set out in the Service Operations Manual. 10.2 Where KCOM is awaiting information from the CP in order to continue delivery of the Order or where the CP has failed to agree with KCOM an appointment date within 30 calendar days from the previously agreed appointment date, KCOM may suspend the Order on the CP’s behalf. 10.3 KCOM may cancel such a suspended Order when the Order has been suspended for more than 90 cumulative calendar days. If KCOM cancels the request for work at a an End User Site in accordance with this paragraph, the CP must pay the cancellation charges specified in the Price List. 10.4 If the Order recommences progression, the total number of Working Days the Order was suspended for will be added to the Proposed Start Date. The CP will be advised of the revised date in accordance with the process set out in the Service Operations Manual. 10.5 If the CP cancels an Order, or significantly modifies it (e.g. changes in service location, delivery date, or service type) prior to the Proposed Start Date, KCOM reserves the right to claim reasonable costs incurred as a result of such cancellation or modification. In addition KCOM will not be bound by the original timescales. 10.6 If installation of the Services cannot proceed due to a CP or End User related issue e.g. no available power sockets, no wall space or access to the End User Site is refused, a Missed Appointment Fee may be raised. 10.7 KCOM shall not be liable in respect of any delay to or failure of the Services to the extent caused whether directly or indirectly by any failure of the CP to comply with the provisions of this Clause 10 or Clause 12. 10.8 KCOM reserves the right to terminate any Order where KCOM is unable to provision the Services for any reason.