Common use of Service Standards Clause in Contracts

Service Standards. ‌ a. The provincial Agency shall establish customer service and quality standards that are consistent with the appropriate standards of the government, the Ministry and the Ontario Public Service. b. The Chair will ensure that the Agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive. c. The Agency has in place a formal process for responding to complaints about the quality of services received by clients/customers of the Agency consistent with the government’s service quality standards. d. The Agency’s annual business plan will include performance measures and targets for client/customer service and the Agency’s response to complaints. e. The provincial Agency shall comply with the Accessibility for Ontarians with Disabilities Act.

Service Standards. ‌ a. The provincial Agency shall establish customer service and quality standards that are consistent with the appropriate standards of the governmentGovernment, the Ministry and the Ontario Public Service. b. The Chair will ensure that the Agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive. c. The Agency has in place a formal process for responding to complaints about the quality of services received by clients/customers of the Agency consistent with the governmentGovernment’s service quality standards. d. The Agency’s annual business plan will include performance measures and targets for client/customer service and the Agency’s response to complaints. e. The provincial Agency shall comply with the Accessibility for Ontarians with Disabilities Act.

Service Standards. ‌ a. The provincial Provincial Agency shall establish customer service and quality standards that are consistent with the appropriate standards of the governmentGovernment, the Ministry and the Ontario Public Service. b. The Chair will ensure that the Agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive. c. The Agency will ensure that it has in place a formal process for responding to complaints about the quality of services received by clients/customers of the Agency consistent with the governmentGovernment’s service quality standards. d. The Agency’s annual business plan will include performance measures and targets for client/customer service and the Agency’s response to complaints. e. The provincial Provincial Agency shall comply with the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11, as amended.

Service Standards. ‌ a. The provincial Provincial Agency shall establish customer service and quality standards that are consistent with the appropriate standards of the governmentGovernment, the Ministry and the Ontario Public Service. b. The Chair will ensure that the Agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive. c. The Agency Ontario French-language Educational Communications Authority has in place a formal process for responding to complaints about the quality of services received by clients/customers clients of the Agency consistent with the governmentGovernment’s service quality standards. d. The Agency’s annual business plan Annual Business Plan will include performance measures and targets for client/customer service its services for the public and the Agency’s response to complaints. e. The provincial Provincial Agency shall comply with the Accessibility for Ontarians with Disabilities Act, 2005.

Service Standards. ‌ a. The provincial Agency shall establish customer service and quality standards that are consistent with the appropriate standards of the government, the Ministry and the Ontario Public Service. b. The Chair will ensure that the Agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive.Directive.‌ c. The Agency has in place a formal process for responding to complaints about the quality of services received by clients/customers of the Agency consistent with the government’s service quality standards. d. The Agency’s annual business plan will include performance measures and targets for client/customer service and the Agency’s response to complaints. e. The provincial Agency shall comply with the Accessibility for Ontarians with Disabilities Act.

Service Standards. ‌ a. The provincial Agency agency shall establish customer service and quality standards that are consistent with the appropriate standards of the government, the Ministry ministry and the Ontario Public ServiceService Directive. b. The Chair chair will ensure that the Agency agency delivers all its services at a quality standard that reflects the principles and requirements of the OPS Service Directive. c. The Agency has in place agency shall maintain a formal process customer/client service plan (including service standards) which includes a complaints process, performance measures and targets for responding to complaints about the quality of services received by clients/customers of the Agency consistent with the government’s service quality standardscustomer service. d. The Agencyagency’s annual business plan will include performance measures and targets for client/customer service and the Agencyagency’s response to complaints. e. The provincial Agency agency shall comply with the Accessibility for Ontarians with Disabilities Act.. S.O. 2005, c.11

Service Standards. ‌ a. The provincial Agency agency shall establish customer service and quality standards that are consistent with the appropriate standards of the government, the Ministry and the Ontario Public Service. b. The Chair will ensure that the Agency agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive. c. The Agency Ontario Northland Transportation Commission has in place a formal process for responding to complaints about the quality of services received by clients/customers of the Agency agency consistent with the government’s service quality standards. d. The Agencyagency’s annual business plan will include performance measures and targets for client/customer service and the Agencyagency’s response to complaints. e. The provincial Agency agency shall comply with the Accessibility for Ontarians with Disabilities Act.

Service Standards. ‌ a. The provincial Provincial Agency shall establish customer service and quality standards that are consistent with the appropriate standards of the governmentGovernment, the Ministry and the Ontario Public Service. b. The Chair will ensure that the Agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive. c. The Agency Ontario Educational Communications Authority has in place a formal process for responding to complaints about the quality of services received by clients/customers clients of the Agency consistent with the governmentGovernment’s service quality standards. d. The Agency’s annual business plan Annual Business Plan will include performance measures and targets for client/customer client service and the Agency’s response to complaints. e. The provincial Provincial Agency shall comply with the Accessibility for Ontarians with Disabilities Act, 2005.