Common use of Service, Support and Maintenance After the SONIFI Limited Warranty Period Clause in Contracts

Service, Support and Maintenance After the SONIFI Limited Warranty Period. Except as otherwise expressly stated in this Subsection 5.2, SONIFI’s maintenance, support and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the SONIFI Limited Warranty Period expires, and will not be extended or renewed automatically, notwithstanding the fact the Initial Term may be extended for one or more Renewal Terms, unless the Parties have entered into and fully signed an amendment or addendum to the Agreement identifying and describing those specific maintenance, support and/or limited warranty obligations that will continue after the SONIFI Limited Warranty Period for a defined period of time. After the expiration of the SONIFI Limited Warranty Period, SONIFI will continue to remotely monitor the Licensed Software licensed to Company and Equipment it or an Approved Third-Party Financing Company has sold to Company or installed at the Premises, as specified in Section 3, to make telephone support available to Company, using reasonably available means, as specified in the first sentence of Subsection 2.3, and to investigate problems with Equipment and/or Licensed Software upon receiving notification through remote monitoring or from the Company via telephone calls to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI will, if technically feasible and commercially reasonable to do so, provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement, or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration available resources and other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide XXXXXX’s service personnel with full access to Equipment and/or Licensed Software. For all on-site visits/on-site service and calls and Updates performed after the expiration of the SONIFI Limited Warranty Period, Company shall be charged for labor at SONIFI’s then current rate(s) set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts and other materials, (ii) the trip charge specified on the Rate Card, and (iii) applicable taxes, shipping, freight and fees. SONIFI reserves the right to charge for all calls Company or the Premises makes to the TAC after the SONIFI Limited Warranty Period has expired. Any such charges will be set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx.

Service, Support and Maintenance After the SONIFI Limited Warranty Period. Except as otherwise expressly stated in this Subsection 5.24.3, SONIFI’s maintenance, support and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the SONIFI Limited Warranty Period expires, and will not be extended or renewed automatically, notwithstanding the fact the Initial Term may be extended for one or more Renewal Terms, unless the Parties have entered into and fully signed an amendment or addendum to the Agreement identifying and describing those specific maintenance, support and/or limited warranty obligations that will continue after the SONIFI Limited Warranty Period for a defined period of time. After the expiration of the SONIFI Limited Warranty Period, SONIFI will continue to remotely monitor the Licensed Software licensed to Company and Equipment it or an Approved Third-Party Financing Company has sold to Company or installed at the Premises, as specified in Section 3, to make telephone support available to Company, using reasonably available means, as specified in Subsection 2.1, to make telephone support available to Company using reasonable available means, as specified in Subsection 2.3 and subject to the first sentence of Subsection 2.3per incident charges specified in Section 2, and to investigate problems with Equipment and/or Licensed Software upon receiving notification through remote monitoring or from the Company via telephone calls to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI will, if technically feasible and commercially reasonable to do so, provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement, or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration available resources and other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide XXXXXX’s service personnel with full access to Equipment and/or Licensed Software. For all on-site visits/on-site service and calls and Updates performed after the expiration of the SONIFI Limited Warranty Period, Company shall be charged for labor at SONIFI’s then current rate(s) set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts and other materials, (ii) the trip charge specified on the Rate Card, and (iii) applicable taxes, shipping, freight and fees. SONIFI reserves the right to charge for all calls Company or the Premises makes to the TAC TAC, on a per incident basis, after the SONIFI Limited Warranty Period has expired. Any such charges will be set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx.

Service, Support and Maintenance After the SONIFI Limited Warranty Period. Except as otherwise expressly stated in this Subsection 5.2, SONIFI’s maintenance, support and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the SONIFI Limited Warranty Period expires, and will not be extended or renewed automatically, notwithstanding the fact the Initial Term may be extended for one or more Renewal Terms, unless the Parties have entered into and fully signed an amendment or addendum to the Agreement identifying and describing those specific maintenance, support and/or limited warranty obligations that will continue after the SONIFI Limited Warranty Period for a defined period of time. After the expiration of the SONIFI Limited Warranty Period, SONIFI will continue to remotely monitor the Licensed Licenced Software licensed licenced to Company and Equipment it or an Approved Third-Party Financing Company has sold to Company or installed at the Premises, as specified in Section 3, to make telephone support available to Company, using reasonably available means, as specified in the first sentence of Subsection 2.3, and to investigate problems with Equipment and/or Licensed Licenced Software upon receiving notification through remote monitoring or from the Company via telephone calls to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI will, if technically feasible and commercially reasonable to do so, provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement, or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration available resources and other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide XXXXXX’s service personnel with full access to Equipment and/or Licensed Licenced Software. For all on-site visits/on-site service and calls and Updates performed after the expiration of the SONIFI Limited Warranty Period, Company shall be charged for labor at SONIFI’s then current rate(s) set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts and other materials, (ii) the trip charge specified on the Rate Card, and (iii) applicable taxes, shipping, freight and fees. SONIFI reserves the right to charge for all calls Company or the Premises makes to the TAC after the SONIFI Limited Warranty Period has expired. Any such charges will be set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx.

Service, Support and Maintenance After the SONIFI Limited Warranty Period. Except as otherwise expressly stated in this Subsection 5.24.3, SONIFI’s maintenance, support and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the SONIFI Limited Warranty Period expires, and will not be extended or renewed automatically, notwithstanding the fact the Initial Term may be extended for one or more Renewal Terms, unless the Parties have entered into and fully signed an amendment or addendum to the Agreement identifying and describing those specific maintenance, support and/or limited warranty obligations that will continue after the SONIFI Limited Warranty Period for a defined period of time. After the expiration of the SONIFI Limited Warranty Period, SONIFI will continue to remotely monitor the Licensed Licenced Software licensed licenced to Company and Equipment it or an Approved Third-Party Financing Company has sold to Company or installed at the Premises, as specified in Section 3, to make telephone support available to Company, using reasonably available means, as specified in Subsection 2.1, to make telephone support available to Company using reasonable available means, as specified in Subsection 2.3 and subject to the first sentence of Subsection 2.3per incident charges specified in Section 2, and to investigate problems with Equipment and/or Licensed Licenced Software upon receiving notification through remote monitoring or from the Company via telephone calls to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI will, if technically feasible and commercially reasonable to do so, provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement, or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration available resources and other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide XXXXXX’s service personnel with full access to Equipment and/or Licensed Licenced Software. For all on-site visits/on-site service and calls and Updates performed after the expiration of the SONIFI Limited Warranty Period, Company shall be charged for labor at SONIFI’s then current rate(s) set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts and other materials, (ii) the trip charge specified on the Rate Card, and (iii) applicable taxes, shipping, freight and fees. SONIFI reserves the right to charge for all calls Company or the Premises makes to the TAC TAC, on a per incident basis, after the SONIFI Limited Warranty Period has expired. Any such charges will be set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxx.

Service, Support and Maintenance After the SONIFI Limited Warranty Period. Except as otherwise expressly stated in this Subsection 5.2, SONIFI’s maintenance, support support, service, repair and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the SONIFI Limited Warranty Period expires, and will not be extended or renewed automatically, notwithstanding the fact the Initial Term may be extended for one or more Renewal Terms, unless the Parties have entered into and fully signed an amendment or addendum to the Agreement identifying and describing those specific maintenance, support support, service, repair and/or limited warranty obligations that will continue after the SONIFI Limited Warranty Period for a defined period of time. After the expiration of the SONIFI Limited Warranty Period, and subject to Company’s timely and complete payment of all fees and charged owned to SONIFI under the Agreement, SONIFI will continue (a) to remotely monitor the Licensed Software licensed to Company Software, the Headend Equipment and the In- Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company or and (ii) SONIFI personnel have installed at the Premises, as specified in Section 3Subsection 3.2 of this SONIFI Limited Warranty, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 3.5 of this SONIFI Limited Warranty, (c) to remotely install Updates on Headend Equipment, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the first sentence applicable In-Room Equipment manufacturer, supplier or licensor on In- Room Equipment, subject to Company’s payment of Subsection 2.3applicable fees, charges and costs, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and/or and Licensed Software Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI willSONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, determines that an on-site visit is necessary to effect a repair, correction, replacement, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as reasonably possible taking into consideration available resources and the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide XXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and/or and Licensed Software, upon request. For all on-site visits/on-site service calls, repairs or replacements of Equipment (including Headend Equipment and calls In-Room Equipment), and Updates performed after the expiration of the SONIFI Limited Warranty Period, Company shall be charged for labor at SONIFI’s then current rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) lodging expenses, parking fees and tolls and (iiiiv) applicable taxes, shipping, freight handling and feesfreight. For clarity, the Parties agree that SONIFI reserves the right to may charge Company for all calls Company or the Premises makes to the TAC after the SONIFI Limited Warranty Period has expired. Any such charges will be set forth remote and on-site Updates performed on the SONIFI Rate Card available upon request to SONIFI or as made available In-Room Equipment at xxx.xxxxxx.xxxany time.

Service, Support and Maintenance After the SONIFI Limited Warranty Period. Except as otherwise expressly stated in this Subsection 5.2, SONIFIXXXXXX’s maintenance, support support, service, repair and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the SONIFI Limited Warranty Period expires, and will not be extended or renewed automatically, notwithstanding the fact the Initial Term may be extended for one or more Renewal Terms, unless the Parties have entered into and fully signed an amendment or addendum to the Agreement identifying and describing those specific maintenance, support support, service, repair and/or limited warranty obligations that will continue after the SONIFI Limited Warranty Period for a defined period of time. After the expiration of the SONIFI Limited Warranty Period, and subject to Company’s timely and complete payment of all fees and charged owned to SONIFI under the Agreement, SONIFI will continue (a) to remotely monitor the Licensed Software licensed to Company Software, the Headend Equipment and the In- Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company or and (ii) SONIFI personnel have installed at the Premises, as specified in Section 3Subsection 3.2 of this SONIFI Limited Warranty, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 3.5 of this SONIFI Limited Warranty, (c) to remotely install Updates on Headend Equipment, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the first sentence applicable In-Room Equipment manufacturer, supplier or licensor on In- Room Equipment, subject to Company’s payment of Subsection 2.3applicable fees, charges and costs, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and/or and Licensed Software Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI willSONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, determines that an on-site visit is necessary to effect a repair, correction, replacement, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as reasonably possible taking into consideration available resources and the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide XXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and/or and Licensed Software, upon request. For all on-site visits/on-site service calls, repairs or replacements of Equipment (including Headend Equipment and calls In-Room Equipment), and Updates performed after the expiration of the SONIFI Limited Warranty Period, Company shall be charged for labor at SONIFI’s then current rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) lodging expenses, parking fees and tolls and (iiiiv) applicable taxes, shipping, freight handling and feesfreight. For clarity, the Parties agree that SONIFI reserves the right to may charge Company for all calls Company or the Premises makes to the TAC after the SONIFI Limited Warranty Period has expired. Any such charges will be set forth remote and on-site Updates performed on the SONIFI Rate Card available upon request to SONIFI or as made available In-Room Equipment at xxx.xxxxxx.xxxany time.

Service, Support and Maintenance After the SONIFI Limited Warranty Period. Except as otherwise expressly stated in this Subsection 5.26.2, SONIFI’s maintenance, support support, service, repair and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the SONIFI Limited Warranty Period expires, and will not be extended or renewed automatically, notwithstanding the fact the Initial Term may be extended for one or more Renewal Terms, unless the Parties have entered into and fully signed an amendment or addendum to the Agreement identifying and describing those specific maintenance, support support, service, repair and/or limited warranty obligations that will continue after the SONIFI Limited Warranty Period for a defined period of time. After the expiration of the SONIFI Limited Warranty Period, and subject to Company’s timely and complete payment of all fees and charges owed to SONIFI under the Agreement, SONIFI will continue (a) to remotely monitor the Licensed Software licensed to Company Software, the Headend Equipment and the In-Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company or and (ii) SONIFI personnel have installed at the Premises, as specified in Section 3Subsection 2.3 of this SONIFI Limited Warranty, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 2.2 of this SONIFI Limited Warranty, (c) to remotely install Updates on Headend Equipment, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the first sentence applicable In-Room Equipment manufacturer, supplier or licensor on In-Room Equipment, subject to Company’s payment of Subsection 2.3applicable fees, charges and costs, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and/or and Licensed Software Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI willSONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, determines that an on-site visit is necessary to effect a repair, correction, replacement, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as reasonably possible taking into consideration available resources and the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide XXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and/or and Licensed Software, upon request. For all on-site visits/on-site service and calls calls, repairs or replacements of Equipment, and Updates performed after the expiration of the SONIFI applicable Limited Warranty Period, Company shall be charged for labor at SONIFI’s then current rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) lodging expenses, parking fees and tolls and (iiiiv) applicable taxes, shipping, freight handling and fees. SONIFI reserves the right to charge for all calls Company or the Premises makes to the TAC after the SONIFI Limited Warranty Period has expired. Any such charges will be set forth on the SONIFI Rate Card available upon request to SONIFI or as made available at xxx.xxxxxx.xxxfreight.