Service, Termination, or Modification. All Orders for Service, as well as any termination of an Order or modification to an Order, including termination, must be made through the State’s Ordering System. Therefore, the Service Provider must notify the State when an Order is received that was placed outside the State’s Ordering System and the Service Provider will not accept the Order. If a Service Provider accepts an Order outside the State’s Ordering System the State or the Subscribing Entity may either withhold payment for the unverified Order or require termination of the Service under the unverified Order without cost or obligation to the State or the Subscribing Entity. The Service Provider agrees to keep Subscribing Entities’ Orders updated and current in the State’s Ordering System. The Service Provider is responsible for processing all Orders, billing, payments, cancellations, changes, and receiving and managing all Service calls in a consolidated manner. In this regard, the Service Provider must act as the sole point of contact for all Services under this Agreement and any related Service Attachments for all Subscribing Entities. The Service Provider may not require a Subscribing Entity to contact any of the Service Provider’s third-party suppliers or otherwise transact business directly with such suppliers for any Services ordered under this Agreement, and in all respects, the Service Provider must maintain a seamless, single-point-of-contact business relationship with each Subscribing Entity for the Services ordered under this Agreement.
Service, Termination, or Modification. All Orders for Service, as well as any modification to an Order, must be made through the State’s Ordering System, except for Orders involving only Cooperative Purchasing Members. Cooperative Purchasing Members do not use the State’s Ordering System and will submit their Orders directly to the Contractor. The Contractor must act as the sole point of contact for all Services under this Agreement and any related Service Attachments for all Subscribers. The Contractor may not require a Subscriber to contact any of the Contractor’s third-party suppliers or otherwise transact business directly with such suppliers for any Services ordered under this Agreement, and in all respects, the Contractor must maintain a seamless, single-point-of-contact business relationship with each Subscriber for the Services ordered under this Agreement.
