Service Uptime. With the exception of access availability difficulties attributable to: (i) factors within the exclusive control of Planholder or Plan Member users; (ii) internet unavailability and other third party telecommunications problems not related to Platform; (iii) force majeure events; or (iv) regularly scheduled maintenance of Platform; Broker and Third Party Service Provider(s) performing Administrative Services shall use commercially reasonable efforts to ensure that the Platform and its functionality are available for Planholder and Plan Members access via the World Wide Web portion of the internet 99.0% of the time.
Appears in 4 contracts
Samples: Brokerage Agreement, Brokerage Agreement, Brokerage Agreement
