Service User Assessment and Review Sample Clauses

Service User Assessment and Review. 2.2.1 Following consultation with the Service User and Provider to complete an Order Form when the Authority wishes to order Services. The Team Manager shall sign and retain a copy of the Order Form and the Services in respect of an individual Service User will commence from the date on the Order Form. Any unsigned Order Forms will not be valid. The Authority shall be responsible for co-ordinating the assessment and identifying the level of service required for the Service User, and seek to ensure that the Service User receives the care and support specified in their Care Plan. 2.2.2 Supply to the Provider the Care Plan setting out the needs of a Service User at the time the request for a Service is made. 2.2.3 Review the Care Plan at least annually. 2.2.4 Re-assess a Service User’s needs if the Provider considers the current level of service to be inappropriate. The Provider should contact the Care Manager and request a re-assessment of the Service User’s needs. The Authority will acknowledge the request within 5 working days and agree with the Provider a time-scale for re-assessment. The Provider will continue to provide the level of care set out in the original Order Form until a re-assessment is done. 2.2.4.1 The Authority will discuss the outcome with the Provider and determine whether extra Services are necessary and whether the Care Plan should continue, or, be varied or terminated. 2.2.4.2 If the existing Care Plan is to be permanently varied, a new Order Form will be completed and signed by the Authority. 2.2.5 The Parties shall take all reasonable steps possible to meet a Service User’s needs rather than terminate an order.
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