Services Scope of Services. BACKGROUND The Authority is a Joint Powers Agency whose purpose is to plan, design, construct and administer the operation of commuter trains in Los Angeles, Orange, Riverside, San Bernardino, Ventura and North San Diego counties. The commuter rail system is also known as Metrolink. SCRRA sells tickets and provides information at all of its stations except Los Angeles on a “self-serve” basis through the use of Ticket Vending Machines (TVM’s), informational kiosks with printed schedule information, and LED display boards to convey information about late trains. Stations are generally un-staffed. In the year 2000, SCRRA began a project to supplement the self service options described above by installing “Passenger Information Telephones (PIT’s)” at stations. The PIT’s are also referred to as “Call Boxes”. The concept is to install a freeway-style call box at each station that a customer can use to speak directly to a “live” person at the Metrolink Call Center or after hours at the Metrolink Operations Center. In May 2000 the first five demonstration call boxes were installed. The demonstration was deemed to be successful and over the course of the next five years the program was expanded to its current state, which is: • 67 Call Boxes are currently installed at 55 stations. • 47 of the 55 stations have one Call Box. • 8 of the 55 stations have two Call Boxes each. • Los Angeles Union Station is not / will not be equipped as it is staffed by Metrolink employees. All of the current Call Boxes were manufactured and installed by Comarco Wireless Technologies, Inc (Comarco). All 67 of the current Call Boxes: • Have been upgraded with TTY capability. • Have been upgraded from analog to 3G digital technology.
Services Scope of Services. (a) Subject to the terms and conditions of this Agreement, Contractor will perform consulting services (“Services”) for Client from and after the Effective Date, it being the understanding of the Parties that all Services performed on or after the Effective Date will be governed by the terms and conditions of this Agreement. Each individual assignment for Services under this Agreement will be defined on a Statement of Work (each a “Statement,” “Statement of Work,” or “SOW” and collectively, the “Statements,” “Statements of Work,” or “SOWs”). Each Statement is to be separately executed and each Statement shall specify, among other things, a description of the Services to be performed, each Party’s Business Sponsor (as defined in Section 3.02), the approximate length of the Services, deliverables and their projected due dates, and pricing and payment terms for the Services. If Contractor and Client sign a Letter of Engagement (“Letter” or “XXX”) prior to execution of this Agreement, the Letter will be governed by the terms and conditions of this Agreement and will be considered a Statement to the Agreement once the Agreement is signed by both Parties.
Services Scope of Services
