Severity 3 Error. ESO shall (i) commence Error Correction promptly; (ii) provide an Initial Response within three business days; and (iii) provide Customer with a Status Update within seven calendar days if ESO cannot resolve the Error within seven calendar days.
Severity 3 Error. PGIC will respond to a reported Severity 3 Error within one (1) business day of receiving a report of the Error along with all available Information that IGT can initially provide. PGIC will provide IGT with status updates daily until the Error is resolved.
Severity 3 Error. Professional shall (i) commence Error Correction promptly; (ii) provide an Initial Response within three business days; and (iii) provide Customer with a Status Update within seven calendar days if Professional cannot resolve the Error within seven calendar days.
