Initial Response definition

Initial Response means the first contact by a Support Representative after the incident has been logged and a ticket generated. This may include an automated email response depending on when the incident is first communicated.

Initial Response means the initial response of Western Power to an applicant under clause 19.1 in relation to a connection application.

Initial Response has the meaning ascribed to it in Section 5.2 of this Agreement;

Examples of Initial Response in a sentence

• Initial Response: Within 1 hour of case submission.Ongoing Communication: Unless otherwise communicated by SAP, once every hour.Corrective Action Target: SAP to provide for cases either a resolution; or workaround; or action plan within 4 hours.

• Initial Response: Within 2 business days of case submission for SAP Enterprise Support, cloud editions customers and within 1 business day of case submission for SAP Preferred Success customers.

• Initial Response: Within 1 business day of case submission for SAP Enterprise Support, cloud edition customers, and within 4 business hours of case being received for SAP Preferred Success customers.Ongoing Communication: Unless otherwise communicated by SAP, once every 3 business days Priority Definition Response Level for non-defect Issues and 10 business days for product defect issues.

• Initial Response: Within 4 hours of case submission for SAP Enterprise Support, cloud edition customers and within 2 hours of case submission for SAP Preferred Success customers.Ongoing Communication: Unless otherwise communicated by SAP, once every 6 hours.Corrective Action Target: SAP to provide for cases either a resolution; or workaround; or action plan within 3 business days for SAP Preferred Success customers only.

More Definitions of Initial Response

Initial Response means (i) an acknowledgement of receipt a Support Request; and (ii) (if necessary) a request for additional information i.e. additional logs, version information, business impact etc.;

Initial Response means the time from when a Support Request is logged to when Maintel technical personnel response is allocated to the Incident or it is determined that an on-site response is required excluding any Third Party Influences, provided always such hours are within Supported Hours.

Initial Response. As defined in Section 2.3.

Initial Response means a written or electronic response from BetterUp to Company or User regarding a reported or discovered Error acknowledging receipt and priority assignment. An automated response is not considered an initial response.

Initial Response means to notify the Client of the commencement work on an Incident and to identify the course of action to be taken, but not necessarily the action itself

Initial Response means when a ticket is opened and acknowledged by ANYLINE staff in a non-automated way

Initial Response is defined as Koverse acknowledging receipt of notice of an issue, creation of an incident ticket, and assignment of level by Koverse. “Resolution” is defined as triage having been completed and a fix or workaround identified and communicated back to the Customer. Levels are defined as follows: Severity Level 1 Blocking Core functionality is broken. No workarounds exist. Includes: ● Issues causing data corruption or data loss. ● Issues preventing use of core business workflows, such as system login, account provisioning, or transaction processing. ● Permission errors that erroneously expose data or prevent valid data access. Severity Xxxxx 0 Xxxxxx Seriously impairs business process. Workaround does not exist, or is significantly inconvenient. Includes: ● Issues that break basic feature functionality but do not block core business functions. ● Incorrect data displayed in user interface or reports, but correct in the data store. ● Unreasonably slow data ingest or searches. Severity Level 3 Important Reduces, but does not impair or prevent business process. Workarounds exist. Includes: ● Performance degradation ● Issues that a break feature functionality but for which a workaround exists Severity Level 4 Nuisance Business process inconvenient, but can be accomplished with or without workaround. Includes: ● Business process requiring additional steps Severity Level 5 Minor Business process inconvenient but can be accomplished with or without workaround. Includes: ● User interface clarity ● Documentation clarity Additional Terms and Conditions: