Severity Level 3. Defined as an error which causes important features of the Supported Software to be unavailable, but a workaround exists, or which causes less significant features of the Supported Software to be unavailable with no reasonable workaround. Licensor will use continuous diligent effort to Respond within two (2) business days and use commercially reasonable efforts to include a fix for the event in the next Maintenance Release.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Severity Level 3. Defined as an error Error which causes important features of the Supported Software to be unavailable, but a workaround exists, or which causes less significant features of the Supported Software to be unavailable with no reasonable workaround. Licensor will use continuous diligent effort to Respond within two (2) business days and use commercially reasonable efforts to include a fix for the event in the next Maintenance Release.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Severity Level 3. Defined as an error Error which causes important features of the Supported Software to be unavailable, but a workaround exists, or which causes less significant features of the Supported Software to be unavailable with no reasonable workaround. Licensor will use continuous diligent effort to Respond within two (2) two business days and use commercially reasonable efforts to include a fix for the event in the next Maintenance Release.
Appears in 1 contract
Samples: Master Services Agreement
