Common use of Severity Levels Clause in Contracts

Severity Levels. Each support ticket shall be categorized into one of the following severity levels. Severity 1 Critical Business Impact: The Hosted Application(s) fail so that there is a complete loss of service or resources for which no workaround (including a manual workaround) exists and work cannot reasonably continue. Severity 2 Serious Business Impact: The Hosted Application(s) are causing significant or degraded loss of service or resources. A major product flaw, or a minor product flaw without a workaround (including a manual workaround). Severity 3 Some Business Impact: The Hosted Application(s) cause minor loss of service or resources (in other words some users can work). A product flaw with a workaround (including a manual workaround).

Severity Levels. Each support ticket shall be categorized into one of the following severity levels.. Severity Definition Severity 1 Critical Business Impact: The Hosted Application(s) fail so that there is a complete loss of service or resources for which no workaround (including a includinga manual workaround) exists and work cannot reasonably continue. Severity 2 Serious Business Impact: The Hosted Application(s) are causing significant or degraded loss of service or resources. A major product flaw, or a minor product minorproduct flaw without a workaround (including a manual workaround). Severity 3 Some Business Impact: The Hosted Application(s) cause minor loss of service ofservice or resources (in other words some users can work). A product flaw with a workaround (including a manual workaround).

Severity Levels. Each support ticket shall be categorized into one of the following severity levels.. Severity Definition Severity 1 Critical Business Impact: The Hosted Application(s) fail so that there is a complete acomplete loss of service or resources for which no workaround (including a manual workaround) exists and work cannot reasonably continue. Severity 2 Serious Business Impact: The Hosted Application(s) are causing significant or degraded loss of service or resources. A major product flaw, or a minor product minorproduct flaw without a workaround (including a manual workaround). Severity 3 Some Business Impact: The Hosted Application(s) cause minor loss of service or resources (in other words some users can work). A product flaw with flawwith a workaround (including a manual workaround).