Common use of Steps in Grievance Procedure Clause in Contracts

Steps in Grievance Procedure. Prior to Step 1, the grievant shall meet with the appropriate administrator and both shall make a conscientious effort to resolve the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance in writing to his/her administrator and to the Assistant Superintendent. Within ten (10) days of receipt of the formal grievance, the administrator shall confer with the grievant and appropriate representative requested. B. The administrator shall communicate a decision to the employee in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the grievance. If the administrator does not respond within the time limits, the grievance may be moved to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) days after receipt of the Step 1 decision. This appeal shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decision. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony or the presentation of additional D. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and to all parties of interest.

Steps in Grievance Procedure. Prior to Step 1, the grievant shall meet with the appropriate administrator and both shall make a conscientious effort to resolve the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance in writing to his/her administrator and to the Assistant Superintendent. Within ten (10) days of receipt of the formal grievance, the administrator shall confer with the grievant and appropriate representative requested. B. The administrator shall communicate a decision to the employee in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the grievance. If the administrator does not respond within the time limits, the grievance may be moved to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) days after receipt of the Step 1 decision. This appeal shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable)appeal. If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decision. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony or the presentation of additionaladditional documentary evidence. The Board shall, following review, render its written decision within thirty (30) days following the decision to review. D. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and to all parties of interest.

Steps in Grievance Procedure. Prior to Step 1A. Availability of procedure; number of steps – If, following informal discussion with the supervisor a dispute remains unresolved, the grievant grievance procedure is available. There are three steps in the grievance procedure. 1. Step One – Step one is the initiation of a complaint. Grievances shall meet with be initiated within thirty (30) calendar days of the appropriate administrator and both shall make a conscientious effort to resolve the controversy, disputeaction involved, or disagreementwithin 30 calendar days of the employee having reasonable knowledge of the act. This Appeals within the grievance procedure shall be timed from receipt of the written opinion of management or from when such opinion is due, whichever comes first. An aggrieved employee or the employee’s designated representative may be called present the informal step. A. The grievant shall send a statement of grievance in writing to his/her administrator and the department head or chairman or designee for formal consideration. If the grievance is presented to the Assistant Superintendent. Within ten department head or chairman or designee, within five (105) days of after the receipt of the formal written grievance, the administrator a conference shall confer be held with the grievant aggrieved or the employee’s designated representative and appropriate representative requested. B. The administrator shall communicate within five (5) days after the conclusion of the conference a decision shall be rendered in writing to the employee in writing within ten (10) work days after meeting with aggrieved or the grievant (if applicable) or receiving the grievanceemployee’s designated representative. If the administrator does not respond within the time limits, the grievance may be moved to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) days after receipt of the Step 1 decision. This appeal shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant aggrieved employee is not satisfied with the Superintendent's decisiondecision rendered at this step, the grievant employee or the employee’s designated representative may appeal the decision in writing to step two within ten five (105) days to the Board of Educationdays. The Board, in its sole discretion, may within fifteen (15) days choose to review Both employee and department head or not chairman or designee shall continue to review the decisionmatter, either privately or with the help of others in the employee’s immediate work unit who are directly involved in the grievance. In Each department head or chairman or designee shall use judgment in keeping superiors informed of the event status of each grievance and, if necessary, request guidance, advisory committees, or other assistance consistent with departmental policy. If either the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony employee or the presentation department head or chairman or designee feels the need for aid in arriving at a solution, the campus personnel department may be requested to provide resource staff or any other available resource personnel may be invited to participate in further discussions. The addition of additional D. Within forty-eight (48) hours of such participants does not relieve the decision, copies shall be delivered to department head or chairman or designee and the grievant and to all parties of interestemployee from responsibility for resolving the problem.

Steps in Grievance Procedure. Prior to Step 1‌ A. Availability of procedure; number of steps – If, following informal discussion with the supervisor a dispute remains unresolved, the grievant grievance procedure is available. There are three steps in the grievance procedure. 1. Step One – Step one is the initiation of a complaint. Grievances shall meet with be initiated within thirty (30) calendar days of the appropriate administrator and both shall make a conscientious effort to resolve the controversy, disputeaction involved, or disagreementwithin 30 calendar days of the employee having reasonable knowledge of the act. This Appeals within the grievance procedure shall be timed from receipt of the written opinion of management or from when such opinion is due, whichever comes first. An aggrieved employee or the employee’s designated representative may be called present the informal step. A. The grievant shall send a statement of grievance in writing to his/her administrator and the department head or chairman or designee for formal consideration. If the grievance is presented to the Assistant Superintendent. Within ten department head or chairman or designee, within five (105) days of after the receipt of the formal written grievance, the administrator a conference shall confer be held with the grievant aggrieved or the employee’s designated representative and appropriate representative requested. B. The administrator shall communicate within five (5) days after the conclusion of the conference a decision shall be rendered in writing to the employee in writing within ten (10) work days after meeting with aggrieved or the grievant (if applicable) or receiving the grievanceemployee’s designated representative. If the administrator does not respond within the time limits, the grievance may be moved to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) days after receipt of the Step 1 decision. This appeal shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant aggrieved employee is not satisfied with the Superintendent's decisiondecision rendered at this step, the grievant employee or the employee’s designated representative may appeal the decision in writing to step two within ten five (105) days to the Board of Educationdays. The Board, in its sole discretion, may within fifteen (15) days choose to review Both employee and department head or not chairman or designee shall continue to review the decisionmatter, either privately or with the help of others in the employee’s immediate work unit who are directly involved in the grievance. In Each department head or chairman or designee shall use judgment in keeping superiors informed of the event status of each grievance and, if necessary, request guidance, advisory committees, or other assistance consistent with departmental policy. If either the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony employee or the presentation department head or chairman or designee feels the need for aid in arriving at a solution, the campus personnel department may be requested to provide resource staff or any other available resource personnel may be invited to participate in further discussions. The addition of additional D. Within forty-eight (48) hours of such participants does not relieve the decision, copies shall be delivered to department head or chairman or designee and the grievant and to all parties of interestemployee from responsibility for resolving the problem.

Steps in Grievance Procedure. Prior Disputes arising under this agreement shall be resolved as follows: In the interest of resolving disputes at the earliest possible time, it is agreed that an attempt to resolve a dispute shall be made between the employee and his immediate supervisor. The employee shall make his complaint to his immediate supervisor. The supervisor will notify the employee of the decision within five (5) working days following the day when the complaint was made. Settlements or withdrawals at this step shall not constitute a precedent in the handling of other grievances. In the event of a complaint, the employee shall first complete his assigned work task and complain later. Step 1. The Union shall prepare a written grievance on a form mutually agreed to, and presented to the Sheriff no later than ten (10) working days (excluding Saturdays, Sundays, and holidays) after the occurrence that gave rise to the grievance. Within five (5) working days after the grievance has been submitted to the sheriff, the sheriff shall meet with the grievant and the Union representative to discuss the grievance and make a good faith attempt to resolve the grievance. The sheriff shall respond in writing to the grievant and the local representative within five (5) working days (excluding Saturdays, Sundays, and holidays) following the meeting. If the resolution of the grievance requires the expenditure of money beyond the available budget funds or is in excess of five hundred dollars ($500), the grievance shall be referred to Step 2. Grievances otherwise denied by the Sheriff may also be advanced to Step 2. Step 2. If the grievance is not settled at Step 1, the grievant grievance will be referred, in writing, to the County Board within five (5) working days (excluding Saturdays, Sundays, and holidays) after the decision of the sheriff. Within thirty (30) working days after the grievance has been filed with the Board, the Board shall meet with the appropriate administrator Union and both shall the grievant to discuss the grievance and make a conscientious good faith effort to resolve the controversy, dispute, or disagreementgrievance. This may be called The Sheriff and the informal step. A. The grievant shall send a statement Union will have the right to present evidence and witness testimony including cross examination of grievance witnesses. If the Board fails to respond in writing to his/her administrator and to the Assistant Superintendent. Within ten (10) days of receipt of the formal grievance, the administrator shall confer with the grievant and appropriate representative requestedthe Union within five (5) working days (excluding Saturdays, Sundays, and holidays) following the meeting, the grievance will be referred to Step 3. B. The administrator shall communicate a decision Step 3. If the grievance is not settled in accordance with the foregoing procedure, the Union may refer the grievance to the employee in writing arbitration within ten (10) work working days after meeting with receipt of the grievant County's answer in Step 2. The parties, by mutual agreement in writing, may submit more than one (if applicable1) or receiving the grievance. If the administrator does not respond within the time limits, the grievance may be moved to the next levelsame arbitrator. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision The parties shall be delivered attempt to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent agree upon an arbitrator within ten (10) calendar days after receipt of the Step 1 decisionnotice of referral. This appeal The arbitrator shall be presented in writing with all documents developed notified of his/her selection by a joint letter from the Employer and used in Step 1the Union. Such letter shall request the arbitrator to set a time and place for the hearing, subject to the availability of the Employer and the Union representatives, and shall be available held in the City of Carlinville, Illinois, unless otherwise agreed to. Both parties agree to all parties make a good faith attempt to arrive at a joint statement of interest. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant facts and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may issues to be appealed submitted to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decisionarbitrator. In the event the Board chooses not parties are unable to review agree upon an arbitrator within said ten (10) day period, the decision, it parties shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may immediately request the taking Illinois Labor Relations Board to submit a panel of additional testimony or seven (7) arbitrators. Either party may reject one entire panel of arbitrators. From an acceptable panel, the presentation of additional D. Within forty-eight (48) hours of the decision, copies arbitrator shall be delivered to selected by the grievant and to all parties alternate striking of interest.names. The party demanding arbitration shall strike the first name, after which the other party shall strike a name. After six

Steps in Grievance Procedure. Prior The following procedure shall be adhered to in processing grievances: Step 1, No. 1 The Employee and/or Xxxxxxx shall present the grievant shall meet with the appropriate administrator and both shall make a conscientious effort to resolve the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance in writing to the Employee’s supervisor or designate within twelve (12) days, including any time required under Article 11.01 (a), of the occurrence of the event giving rise to the grievance, or of the time the Employee could reasonably be expected to be aware of the occurrence of the event giving rise to the grievance, but in no case more than thirty (30) days after the occurrence of the event. The grievance shall be on a form approved by the Employer and the Union and shall contain the name of the grievor, the date upon which the grievance was prepared, the nature of the grievance and the date(s) upon which it is alleged to have occurred or arisen, the article and subsections of the Collective Agreement which the grievor alleges to have been violated, the remedy sought and the signature of the grievor, together with the signature of either the Union Xxxxxxx or the Union’s Business Representative or the designated representative of either; (there are two (2) mandatory signatures, one being the grievor and the second being the Union representative). The Supervisor shall reply giving his/her administrator and decision in writing within five (5) days following receipt of the grievance. Step No. 2 If the grievance is not satisfactorily resolved at Step No. 1, the Union’s Business Representative or designated representative shall present the grievance in writing in accordance with the form set out in Step No. 1 to the Assistant SuperintendentEmployer’s Director of Human Resources or her designated representative. Within ten The grievance shall be presented within the earlier of five (105) days of receipt of the formal grievancereply at Step No. 1 or the deadline for such reply if not submitted by the Employer. The Director of Human Resources and the Union’s Business Representative, the administrator or their designated representatives, shall confer with the grievant and appropriate representative requested. B. The administrator shall communicate a decision make all reasonable efforts to the employee in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the grievance. If the administrator does not respond within the time limits, the grievance may be moved to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent meet within ten (10) days after receipt presentation of the grievance at Step 1 decisionNo. This appeal 2, to discuss the grievance. The meeting shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest take place at premises of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) Employer or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance such other facilities as may be appealed to arranged by the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decisionEmployer. The appeal Director of Human Resources or her designated representative shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the reply giving her decision in writing within ten (10) days to the Board of Education. The Boardfollowing a meeting, in its sole discretionor if a meeting cannot be arranged, may within fifteen ten (1510) days choose to review or of the expiry period for the meeting. Step No. 3 If the grievance is not to review satisfactorily resolved at Step No. 2, the decisionUnion may, within the earlier of twenty (20) days of the reply at Step No. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony 2 or the presentation of additional D. Within forty-eight (48) hours of deadline for such a reply should no such reply be submitted by the decisionEmployer, copies shall be delivered refer the grievance to the grievant and to all parties of interestarbitration.

Steps in Grievance Procedure. Prior It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within nine (9) calendar days after the circumstances giving rise to Step 1, the grievant shall meet with the appropriate administrator and both shall make a conscientious effort it have occurred or ought reasonably to resolve the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance in writing to his/her administrator and have come to the Assistant Superintendent. Within ten (10) days of receipt attention of the formal grievanceemployee and failing settlement within nine (9) calendar days, it shall then be taken up as a grievance within nine (9) calendar days following advice of his immediate supervisor's decision in the administrator shall confer with the grievant following manner and appropriate representative requested. B. sequence: Step No. The administrator shall communicate employee may submit a decision to written grievance signed by the employee to his immediate supervisor. The grievance shall identify the nature of the grievance and the remedy sought and should identify the provisions of the Agreement which are alleged to be violated. The immediate supervisor will deliver his decision in writing within ten nine (109) work calendar days after meeting with following the grievant day on which the grievance was presented to him. Failing settlement, then: in Grievance Procedure (continued) Step No. Within nine (9) calendar days following the decision under Step No. the employee may submit the written grievance to his Department Head who will deliver his decision in writing within nine (9) calendar days from the date on which the written grievance was presented to him. The parties may, if applicablethey so desire, meet to discuss the grievance at a time and place suitable to both parties. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement, then: Step No. Within nine (9) or receiving calendar days following the grievancedecision in Step No. If the administrator does not respond within the time limits, the grievance may be moved submitted in writing to the next levelHospital Administrator or his designee. Within A meeting will then be held between the above time limits, either party may request a personal conference with Hospital Administrator or his designee and the other party. C. Within forty-eight Grievance Committee within nine (489) hours calendar days of the decision, copies submission of the grievance at Step No. unless extended by agreement of the parties. It is understood and agreed that a representative of the Canadian Union of Public Employees and the may be present at the meeting. It is further understood that the Hospital Administrator or his designee may have such counsel and assistance as he may desire at such meeting. The decision of the Hospital shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) days after receipt of the Step 1 decision. This appeal shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten nine (109) work calendar days after meeting with following the grievant date of such meeting. Complaint or Grievance Interpretation of Agreement A complaint or grievance arising directly between the Hospital and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step No. within fourteen (if applicable14) or receiving calendar days following the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed .circumstancesgiving rise to the next levelcomplaint or grievance. It is expressly understood, however, that the provisions of this Article may not be used with respect to a grievance directly affecting an employee which such employee could himself institute and the regular grievance procedure shall not be thereby bypassed. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decision. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony or the presentation of additional D. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and to all parties of interest.

Steps in Grievance Procedure. Prior to A grievance shall be resolved in the following manner: Step 1: Any employee claiming a specific disagreement concerning the interpretation or application of the provisions of this Agreement shall, the grievant shall meet with the appropriate administrator and both shall make a conscientious effort to resolve the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance in writing to his/her administrator and to the Assistant Superintendent. Within ten within twenty (1020) business days of receipt of the formal grievance, the administrator shall confer with the grievant and appropriate representative requested. B. The administrator shall communicate a decision to the employee in writing its first occurrence or within ten (10) work business days of the time the employee reasonably should have knowledge of the occurrence, whichever is later, discuss the complaint orally with the employee’s immediate supervisor. The supervisor shall attempt to adjust the complaint at that time. Step 2: If a complaint is not resolved in Step 1, and the employee wishes to file a grievance, the Union shall, within seven (7) business days of the oral discussion with the immediate supervisor, serve a written copy of the grievance to the supervisor and the Union. The written grievance shall set forth the nature of the grievance, the facts on which it is based, the specific provisions of the Agreement allegedly violated, and the relief requested. The supervisor shall respond in writing to the employee, and to the Union, within seven (7) business days after meeting with the grievant (if applicable) or receiving receipt of the grievance. Step 3: If a grievance is not resolved in Step 2 and the Union wishes to continue the grievance, the Union shall, within seven (7) business days after receipt of the supervisor’s answer, present the written grievance to the appropriate Director or his/her designee. The Director or designee shall give the Union and the employee the Board’s written answer within seven (7) business days after receipt of the grievance. Step 4: If a grievance is not resolved in Step 3 and the Union wishes to continue the grievance, the Union shall, within seven (7) business days after receipt of the Director or designee’s answer, present the written grievance to the appropriate Assistant Superintendent or his/her designee. The Assistant Superintendent shall give the Union and the employee the Board’s written answer within seven (7) business days after receipt of the grievance. Step 5: If the administrator does grievance is not respond within resolved in Step 4 and the time limitsUnion wishes to continue the grievance, the Union shall, within seven (7) business days after receipt of the Assistant Superintendent’s answer, present the written grievance may be moved and replies to the next levelBoard’s Superintendent or this person’s designee who shall consider the grievance and shall give the Union the Board’s written answer fourteen (14) business days after receipt of the grievance. Step 6: If a grievance is not resolved in Step 5 and the Union wishes to continue the grievance, the Union may, within seven (7) business days after receipt of the answer of the Superintendent or this person’s designee, refer the written grievance and replies to arbitration. Within The parties shall attempt to agree upon an arbitrator within seven (7) business days after receipt of notice of referral; and in the above time limitsevent the parties are unable to agree upon an arbitrator within said seven (7) business day period, either party may request the Bureau of Mediation Services to submit a personal conference with panel of seven (7) arbitrators. Both the other party. C. Within forty-eight Board and the Union shall have the right to alternately strike two (482) hours names from the panel. In the event the parties cannot agree on the party striking the first name, the decision will be decided by a flip of a coin. The remaining person shall be the arbitrator. The arbitrator shall be notified by a joint letter from the Board and the Union requesting that the arbitrator set a time and a place, subject to the availability of the decisionBoard and Union representatives. The arbitrator shall have no right to amend, copies modify, nullify, ignore, add to or subtract from the provision of the decision Agreement. The Arbitrator shall be delivered limited to only the grievant specific written grievance submitted by the Board and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) days after receipt of the Step 1 decision. This appeal shall be presented in writing with all documents developed and used in Step 1, Union and shall be available have no authority to all parties of interest. B. decide on any issue not so submitted. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent arbitrator shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate submit a decision in writing within ten (10) work days after meeting with following the grievant (if applicable) or receiving close of the appeal. Either the grievant hearing or the Assistant Superintendent may request a personal conference within submission of briefs by the above time limitsparties, whichever is the later, unless the parties agree to an extension thereof. If The decision shall be based solely up to the Assistant Superintendent does not respond within arbitrator’s interpretation of the time limits, meaning or application of the facts of the grievance may be appealed to the next level. E. Within forty-eight (48) hours presented. The decision of the decision, copies arbitrator shall be delivered to the grievant final and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decisionbinding. The appeal fee and expenses of the arbitrator shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to divided equally between the Board of Education. The Boardand the Union; provided, in its sole discretionhowever, may within fifteen (15) days choose to review or not to review the decision. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony or the presentation of additional D. Within forty-eight (48) hours of the decision, copies that each party shall be delivered to the grievant responsible for compensating its own representative and to all parties of interestwitnesses.

Steps in Grievance Procedure. Prior In the event of a grievance, any employee affected who wishes to have the matter determined with respect to him shall file a grievance in writing with a xxxxxxx, on a form approved by the Local Union and the Company and to be provided by the Local Union, within ten (10) working days of the date of the grievance. The filed grievance claim shall describe the nature of the grievance and shall establish the date of the grievance and shall be signed by the aggrieved employee. The date of filing of the written grievance shall be put on the written grievance and shall be referred to hereinafter as "the date shown on the written grievance." The grievance shall be prepared in quadruplicate with one copy to be retained by the employee, one copy to be available to the xxxxxxx for his own use and for that of the Local Union Employee's Committee, one copy to be forwarded by the Local Union to the International Union and the original to be presented promptly to the Company. The grievance shall be processed in accordance with the following steps: STEP 1: Within five (5) days after the date shown on the written grievance, the xxxxxxx and the aggrieved employee and the shift superintendent, if any, shall meet and attempt to settle the grievance. The grievance shall proceed to Step 2 if no settlement is made within two (2) days after such meeting or within seven (7) days after the date shown on the written grievance, whichever is earlier. STEP 2: Within seven (7) days after the date shown on the written grievance, and whether or not a meeting has been had in accordance with Step 1, but only if no settlement has been made pursuant to Step 1, the grievant Employee's Committee of the Local Union shall meet with the appropriate administrator and both shall make a conscientious effort to resolve the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance in writing to his/her administrator and to the Assistant Superintendent. Within ten (10) days of receipt management representative of the formal grievance, the administrator shall confer with the grievant Company and appropriate representative requested. B. The administrator shall communicate a decision attempt to the employee in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving settle the grievance. If the administrator does not respond within the time limits, the The grievance may be moved shall proceed to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent 3 if no settlement is made within ten (10) days after receipt of the Step 1 decision. This appeal shall be presented in writing with all documents developed meeting between the Employee's Committee and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten Management Representative or within seventeen (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (1017) days after receipt of Step 2 decision. The appeal shall be in writingthe date shown on the written grievance, whichever is earlier. B. STEP 3: Within ten seventeen (1017) days of receipt after the date shown on the written grievance, if no settlement has been made pursuant to Steps 1 and 2, a representative from the Employees Committee or a representative of the appealInternational Union shall take up the pending grievance either in person or by telephone with the Employee Relations Manager and appropriate local manager of the Company and they shall attempt to effect a settlement. If no settlement is made within thirteen (13) days after the matter has been taken up with the Employee Relations Manager and appropriate local manager or, within thirty (30) days after the date shown on the written grievance, whichever is earlier, the Superintendent shall confer with the grievant and appropriate representativematter may be referred to arbitration. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decision. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony or the presentation of additional D. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and to all parties of interest.

Steps in Grievance Procedure. Prior to Step 1, Grievances which may arise shall be settled in the grievant shall meet with the appropriate administrator and both shall make a conscientious effort to resolve the controversy, dispute, or disagreement. This may be called the informal step.following manner: A. The grievant shall send Step One - Chief (or their designee) 1. When a statement of member has a grievance, he/she may submit said grievance in writing to the Chief or their designee on the grievance form agreed upon by the parties. Such form must be submitted to the Chief or their designee within fourteen (14) calendar days following the events or circumstances giving rise to the grievance having occurred or becoming first known by the member-grievant. The Chief or his/her administrator and to designee shall date-stamp the Assistant Superintendentform on the date of his/her receipt of it. Grievances submitted beyond the fourteen (14) day time limit need not be considered. 2. Within ten fourteen (1014) calendar days of the receipt of the formal grievancewritten grievance the Chief or their designee shall affix his/her written response to the form, date and sign their response, and return one copy of it to the grievant. If the aggrieved member does not refer his/her grievance to the second Step of this Procedure within fourteen (14) calendar days after his/her receipt of the decision rendered in this Step, the administrator grievance shall confer with the grievant and appropriate representative requestedbe considered to be satisfactorily resolved. B. The administrator shall communicate Step Two - Mayor (or their designee) 1. Should the member-grievant not be satisfied with the answer in Step One, within fourteen (14) calendar days after his/her receipt thereof he/she may appeal the grievance to Step Two by delivering or having delivered a decision copy of the grievance form, containing the written response at the prior Step and any other pertinent documents, to the employee in writing within ten office of the Mayor. The Mayor shall date-stamp the form, accurately showing the date their office received the form. A grievance submitted beyond the fourteen (1014) work calendar day time limit shall not be considered. 2. Within twenty-one (21) calendar days after from his/her receipt of the grievance form, the Mayor or their designee shall investigate the grievance, and shall schedule and conduct a meeting at a time mutually agreeable to the Mayor, or their designee, and the Union to discuss the grievance with the aggrieved and their representative. All parties involved in the grievance shall be notified and in attendance at the grievance meeting. The Grievance Representative shall bring the member-grievant and the appropriate Grievance Representative to the meeting. 0. Xx the meeting called for at this Step, the Mayor, or their designee, shall hear a full explanation of the grievance and the material facts relating thereto. 4. Within twenty-one (if applicable21) calendar days of the meeting in this Step the Mayor, or receiving their designee, shall submit to the aggrieved and his/her representative their written response to the grievance. If the administrator does not respond within the time limits, the grievance may be moved to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight Step Three - Arbitration 1. The member and the Union, may, within fourteen (4814) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) calendar days after following receipt of the Step 1 decisionMayor's or designee's, written response, request the grievance be heard before an arbitrator. This appeal shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of Within fourteen (14) calendar days following the request for appeal. C. Within ten (10) days of receipt of the appealIAFF's written notification of the intention to proceed to arbitration, the Assistant Superintendent shall confer with Mayor or his/her designee, either personally or through an appropriate City designee, and the grievant IAFF President or his/her designee, will consult and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed attempt to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decisionselect an impartial arbitrator by mutual agreement. In the event these representatives cannot reach agreement on an arbitrator, by joint letter the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may parties will request the taking Federal Mediation and Conciliation Services, to submit a panel of additional testimony or seven (7) arbitrators from which the presentation of additional D. Within forty-eight (48) hours City and the IAFF shall select one by mutual agreement. If an agreement cannot be reached as to one mutually acceptable arbitrator from the panel, an arbitrator will then be selected by the representatives of the decision, copies parties by alternatively striking names and selecting the final remaining name. Either party shall be delivered have the option to completely reject the grievant list of names and to all parties of interestrequest another list only once.

Steps in Grievance Procedure. Prior 1. Step One—Immediate Supervisor (Informal). The employee or Maintenance Council with or without Maintenance Council representation shall take up the grievance with his/her immediate supervisor with the objective of resolving the matter informally. Failure of an employee to act on any alleged violation of the Agreement within ten working days of the alleged violation shall act as a bar to any written appeal at any further step. 2. Step 1Two— If the grievance is not settled at Step One within ten working days, the grievant shall meet aggrieved employee or Maintenance Council may file the grievance in writing and discuss the matter, at a mutually agreed time, with the appropriate administrator department head, at a mutually agreed time, with the department head, with Maintenance Council representation if desired. The written grievance shall state the nature of the grievance, shall note the specific clause or clauses in the Agreement allegedly violated and both shall state the remedy requested. The filing of the formal written grievance shall be within ten working days of the reply at Step One. The department head shall make a conscientious effort to resolve decision on the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance and communicate it in writing to the aggrieved person (and the Maintenance Council representative if involved) within ten working days of the conference. 3. Step Three—Assistant Superintendent or Designee If the grievance is unsettled at Step Two, the aggrieved person or Maintenance Council, with or without Maintenance Council representation, may present the grievance to the Assistant Superintendent for Management Services or his/her administrator and to the Assistant Superintendentdesignee within ten working days. Within ten (10) days of receipt of the formal grievance, the This administrator shall confer with the grievant and appropriate representative requested. B. The administrator shall communicate a decision to the employee respond in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the grievanceworking days. 4. Step Four—Arbitration. If the administrator does grievance is not respond within the time limitsresolved satisfactorily at Step Three, the grievance employee and the Maintenance Council may be moved submit within ten working days a request to the next levelDirector of Employee Relations for arbitration. Within The arbitration proceeding shall be conducted by an arbitrator selected by the above time limitsMaintenance Council and the Employer. If they cannot agree, either party may request a personal conference with the other party. C. Within forty-eight (48) hours Federal Mediation and Conciliation Service will be asked to supply seven names. The Employer and the Maintenance Council will each strike three names. The remaining name shall be the arbitrator. The decision of the decisionarbitrator shall be final. The arbitrator, copies in his opinion, shall not amend, modify, nullify, or add to the provisions of the Agreement. His decision must be based solely and only upon his interpretation of the meaning or application of the express relevant language of the Agreement. He shall be delivered asked to the grievant and to all parties of interest. A. The grievant may appeal the issue his decision from Step 1 to the Assistant Superintendent within ten (10) 30 days after receipt conclusion of testimony and argument. Expenses for the Step 1 decision. This appeal arbitrator’s services shall be presented in writing with all documents developed borne equally by the Employer and used in Step 1, and shall be available to all parties of interestthe Maintenance Council. B. The Assistant Superintendent will notify all involved parties of interest of the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decision. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony or the presentation of additional D. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and to all parties of interest.

Steps in Grievance Procedure. Prior Step 1 An employee who has a grievance may individually or through the shop xxxxxxx bring it to the attention of his/her immediate supervisor/division head within thirty (30) calendar days of the occurrence of the act which is the basis of the dispute or the date the grievant reasonably became aware, or should have reasonably become aware, whichever date is later. If the employee and the immediate supervisor/division head are unable to resolve the grievance at this step within Step 2 An employee dissatisfied with the decision of the immediate supervisor in Step 1, may submit the grievant shall meet with the appropriate administrator and both shall make a conscientious effort to resolve the controversy, dispute, or disagreement. This may be called the informal step. A. The grievant shall send a statement of grievance in writing the manner provided below to his/her administrator and department head within seven (7) days from the date of the immediate supervisor’s decision. If the supervising officer is the department head, the written grievance shall be submitted to the Assistant SuperintendentCity Manager. Within ten The department head shall respond to the grievance, in writing, within seven (107) working days from the date of receipt its receipt. a) The name of the formal grievant; b) The grievant’s department and specific work site; c) The name of the grievant’s immediate supervisor; d) A statement of the nature of the grievance including date and place of occurrence; e) The specific provision, policy or procedure alleged to have been violated; f) The remedies sough by the grievant; g) The name of the individual organization, if any, designated by the grievant to represent him/her in the processing of the grievance. However, in no event shall an employee organization other than the administrator shall confer one which formally represents the position occupied by the grievant be designated as the grievant’s representative. Step 3 If the employee is dissatisfied with the grievant and appropriate representative requested. B. The administrator shall communicate a decision of the department head in Step 2, she/he may submit the grievance to the employee in writing Assistant City Manager or other designated City official within ten (10) work working days after meeting with the grievant (if applicable) or receiving the grievance. If the administrator does not respond within the time limits, the grievance may be moved to the next level. Within the above time limits, either party may request a personal conference with the other party. C. Within forty-eight (48) hours of the decision, copies of the decision shall be delivered to the grievant and to all parties of interest. A. The grievant may appeal the decision from Step 1 to the Assistant Superintendent within ten (10) days after receipt of the Step 1 decisiondepartment head’s response. This appeal shall be presented in writing with all documents developed and used in Step 1, and shall be available to all parties of interest. B. The Assistant Superintendent will notify all involved parties of interest of City Manager, or other designated City official, shall respond to the request for appeal. C. Within ten (10) days of receipt of the appeal, the Assistant Superintendent shall confer with the grievant and appropriate representative. D. The Assistant Superintendent shall communicate a decision grievance in writing within ten (10) work days after meeting with the grievant (if applicable) or receiving the appeal. Either the grievant or the Assistant Superintendent may request a personal conference within the above time limits. If the Assistant Superintendent does not respond within the time limits, the grievance may be appealed to the next level. E. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and all parties of interest. A. The grievant may appeal the decision from Step 2 to the Superintendent within ten (10) days after receipt of Step 2 decision. The appeal shall be in writing. B. Within ten (10) days of receipt of the appeal, the Superintendent shall confer with the grievant and appropriate representative. C. The Superintendent or designee shall communicate a decision within ten (10) work days after receiving the appeal or meeting with the grievant (if applicable). If the Superintendent or designee does not respond within the time limits, or the grievant is not satisfied with the Superintendent's decision, the grievant may appeal the decision in writing within ten (10) days to the Board of Education. The Board, in its sole discretion, may within fifteen (15) days choose to review or not to review the decision. In the event the Board chooses not to review the decision, it shall so notify the grievant in writing. In the event the Board chooses to review the decision, it shall so notify the grievant; and may request the taking of additional testimony or the presentation of additional D. Within forty-eight (48) hours of the decision, copies shall be delivered to the grievant and to all parties of interest.ten