Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA 30 Coordinated/Managed Project InFRaM 45 Coordinated/Managed Project InSBET 30 Coordinated/Managed Project InSBEP 30 Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project Secure Cloud Interconnect (SCI) 45 Coordinated/Managed Projects Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Commitment (S or P) InFRA N/A ≥ 90% ≥ 95% S InFRaM N/A ≥ 90% ≥ 95% S InSBET N/A ≥ 90% ≥ 95% S InSBEP N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect (SCI) N/A ≥ 90% ≥ 95% P
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project MAE Service 30 Coordinated/Managed Project Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (S or P) MAE Service N/A ≥ 90% ≥ 95% S Xxxxxx understands the Requirement and shall meet or exceed it? Yes X No
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA 30 Coordinated/Managed Project InFRaM 45 Coordinated/Managed Project InSBET 30 Coordinated/Managed Project InSBEP 30 Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Days Coordinated/Managed Project Option Standalone VoIP Voice Mail Service (1.3.2.5) 35 Coordinated/Managed Project Standalone VoIP Handset Service Packages (Table 1.3.2.2.4) 30 Coordinated/Managed Project Audio Conferencing (1.3.2.7) 10 Coordinated/Managed Project
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project Carrier DS0 (1.1.2.2) 30 Coordinated/Managed Project Carrier DS1 (1.1.2.3) 30 Coordinated/Managed Project Carrier DS3 (1.1.2.4) 45 Coordinated/Managed Project ISDN Primary Rate Interface (1.1.2.5) 30 Coordinated/Managed Project Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (S or P) DS0 N/A ≥ 90% ≥ 95% S DS1 N/A ≥ 90% ≥ 95% P DS3 N/A ≥ 90% ≥ 95% P ISDN PRI N/A ≥ 90% ≥ 95% P
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Days Coordinated/Managed Project Option Dedicated DS1 Access Transport (1.5.2.3.1) 30 Coordinated/Managed Project Dedicated DS3 Access Transport (1.5.2.3.2) 45 Coordinated/Managed Project ISDN PRI on DS1 Access Transport (1.5.2.3.3)) 30 Coordinated/Managed Project Toll-Free Domestic Services (1.5.2.4) 10 Coordinated/Managed Project
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project SPPS 45 Coordinated/Managed Project Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements:
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project MPLS Port Transport (Error! Reference source not found.) 35 Coordinated/Managed Project MPLS Port and Access Bundle Transport (Error! Reference source not found.) 35 Coordinated/Managed Project MPLS Port, Access and Router Transport (Error! Reference source not found.) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled On- Net Transport Speeds (Error! Reference source not found.) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled Off- Net Transport Speeds (Error! Reference source not found.) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled Ethernet On-Net Transport (Error! Reference source not found.) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled Ethernet Off-Net Transport (Error! Reference source not found.) 45 Coordinated/Managed Project Converged VoIP Service (Error! Reference source not found.) 45 Coordinated/Managed Project VoIP Voice Mail Services (Error! Reference source not found.) 30 Coordinated/Managed Project Audio Conferencing (Error! Reference source not found.) 30 Coordinated/Managed Project SIP Trunking (Error! Reference source not found.) 35 Coordinated/Managed Project Objective (s): Individual Service Requests: Service installed on or before the committed or negotiated due date. Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per same service type) that did not complete on time during the month if the successful install monthly percentage is below the committed objective. Service Basic (B) Standard (S) Premier (P) Bidder’s Objective Commitment (B, S or P) MPLS Port Transport: N/A ≥ 90% ≥ 95% S MPLS Port...
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Days Coordinated/Managed Project Option Standalone VoIP Service (Error! Reference source not found.) 35 Coordinated/Managed Project VoIP Voice Mail Services (Error! Reference source not found.) 30 Coordinated/Managed Project Audio Conferencing (Error! Reference source not found.) 10 Coordinated/Managed Project
Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project MPLS Port Transport (1.2.2.8.1) 35 Coordinated/Managed Project MPLS Port and Access Bundle Transport (1.2.2.8.2) 35 Coordinated/Managed Project MPLS Port, Access and Router Transport (1.2.2.8.3) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled On- Net Transport Speeds (1.2.2.8.4) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled Off- Net Transport Speeds (1.2.2.8.5) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled Ethernet On-Net Transport (1.2.2.8.6) 45 Coordinated/Managed Project MPLS Port, Access and Router Bundled Ethernet Off-Net Transport (1.2.2.8.7) 45 Coordinated/Managed Project Converged VoIP Service (1.2.3.2) 45 Coordinated/Managed Project
