Customer Experience. A report on the customer experience delivered by the Franchisee, including:
(a) evidence of train and Station cleaning schedules;
(b) details of complaints received relating to quality of service including cleanliness and upkeep of Stations and the trains, staff presence/helpfulness, accessibility and information provision; and
(c) details of staff presence, including evidence of staffing rosters having been adhered to as far as possible.
Customer Experience. The Bank shall ensure that the Program’s features and functionality shall be Competitive. In furtherance of the foregoing, the Bank shall use commercially reasonable efforts to ensure that the Bank and its Affiliates perform their obligations hereunder at all times in such a way as to ensure a level of customer service to Cardholders and a consumer experience to Applicants and Cardholders that is consistent with the Company’s brand. The Bank represents that the SLAs set forth on Schedule 7.3 are, as of the date of this Agreement, competitive in the aggregate with the customer service level standards provided to the Comparable Partner Programs as of such date. Without limiting the foregoing, the Bank shall perform its obligations hereunder (x) with no less than a reasonable degree of care and diligence, and (y) with no less care and diligence than that degree of care and diligence employed by the Bank and its Affiliates with respect to its obligations relating to the Comparable Partner Programs. The Bank and its Affiliates and Service Providers shall perform their respective service obligations hereunder at all times in such a way as to not disparage or embarrass the Company or its name or brands.
Customer Experience. Affiliate activities drive customers to xxx.Xxxxx-Xxx.xxx. Upon a customer reaching the Web Site, Vivid-Pix captures the Affiliate POP Code, provides an explanation of the software and gives the customer the offer to try or buy the software. Affiliates may install the software onto customer computers and enter POP Code during install. The Affiliate may also purchase and sell Prepaid Software Cards.
Customer Experience. The Servicer shall ensure that the Program’s features and functionality shall be commercially reasonable for a program of this type. In furtherance of the foregoing, the Servicer shall use commercially reasonable efforts to ensure that the Servicer performs its obligations hereunder at all times in such a way as to ensure a level of customer service to Cardholders and a consumer experience to Applicants and Cardholders that is consistent with commercially reasonable standards for a program of this type. Without limiting the foregoing, the Servicer shall perform its obligations hereunder (x) with no less than a reasonable degree of care and diligence, and (y) with no less care and diligence than that degree of care and diligence employed by the Servicer when servicing comparable assets for itself or as servicer for third parties. The Parties and their respective Affiliates and Service Providers shall perform their respective obligations hereunder at all times in such a way as to not disparage or embarrass any other Party or its name or brands.
Customer Experience. The Eligible Person will access the ITC Platform and complete the required information such as symptom details, medical history and perform a system connectivity test. If the connectivity test fails, the Eligible Person will have the option to engage in a phone only consultation. If applicable, the Eligible Person will be prompted for payment for the ITC Services. The Consultant Provider will initiate the ITC Services with the Eligible Person. After completion of the consultation, the Eligible Person will receive a notification of his/her treatment plan and will be contacted to discuss the treatment plan and arrange for next steps as needed. After the consultation, the Eligible Person will have access to a patient satisfaction survey.
Customer Experience. The TTC will provide good customer service and strive to continually improve where possible, ensuring that it extends any existing TTC policies, charters, etc. to its customers on Line 6 Xxxxx West, and any services it currently provides, such as Lost Articles, will also be extended to Line 6 Xxxxx West. Co-ordinating with the Maintainer – The TTC will not be responsible for any maintenance-related activities or functions of Line 6 Xxxxx West, as this will be under the purview of Metrolinx, and based on obligations outlined in the Project Agreement (PA), which exists between Metrolinx and Project Co. To ensure all parties continue to deliver a seamless customer experience, the TOSA and PA have specified various meetings and committees to ensure collaboration amongst the TTC, Metrolinx and Project Co. For example, the parties are required to meet daily to co-ordinate daily operations and maintenance activities, and any special events, and to discuss the previous day’s performance of Line 6 Xxxxx West. These forums will provide the TTC with the ability to communicate any issues or concerns with maintenance activities to mitigate any impact on operations. Metrolinx will be responsible for the enforcement of Commercial Scope
Customer Experience. Introducing Driver Controlled Operation (DCO) and freeing up Guards from door and dispatch responsibilities on enabled rolling stock will allow for enhanced focus for Guards on the needs of customers. SWR will expect all Guards to deliver on our Customer Experience standards, against which they will be trained and assessed, with future SWR Guards recruited in line with these.
Customer Experience. Customer Consent and Authorization
Customer Experience. A. The OBS will provide online customer enrollment, including simple account creation and login features as well as management tools for modifying and updating user accounts.
B. User login will be easily located and achieved via multiple methods including but not limited to:
Customer Experience. (a) The Corporation shall improve the customer experience across its retail network, including by converting stores to more modern retailing formats such as self-serve, open concept formats, and shall ensure that all newly built stores shall have self-serve, open concept formats.
(b) The Corporation shall spend at least $100,000,000 from 2015 through 2018 on capital expenditures (not less than $80,000,000 of which shall be in respect of retail stores), which may be funded through the sale of existing assets of the Corporation.
