Common use of Support and Escalation Clause in Contracts

Support and Escalation. Excalibur will respond to Client’s Support Tickets under the provisions of Appendix A. Support after hours or on holidays may be provided at Excalibur’s discretion where there is resource available, but Excalibur shall not be obliged to provide such support. Support Tickets must be opened by email to Excalibur’s Help Desk, or by phone if email is unavailable. Each call will be assigned a Support Ticket number for tracking. All work where possible will be completed remotely and if required with the assistance of an employee of the Client.

Support and Escalation. Excalibur EXCALIBUR will respond to Client’s Support Tickets under the provisions of Appendix A. Support after hours or on holidays may be provided at ExcaliburEXCALIBUR’s discretion where there is resource available, but Excalibur EXCALIBUR shall not be obliged to provide such support. Support Tickets must be opened by email to ExcaliburEXCALIBUR’s Help Desk, or by phone if email is unavailable. Each call will be assigned a Support Ticket number for tracking. All work where possible will be completed remotely and if required with the assistance of an employee of the Client.