Common use of Support and Escalation Clause in Contracts

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of Appendix A, and with best effort after hours or on holidays. Trouble Tickets must be opened by Client’s designated I.T. Contact Person, by email to our Help Desk, or by phone if email is unavailable. Each call will be assigned a Trouble Ticket number for tracking. Our escalation process is detailed in Appendix A.

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of Appendix A, and with best effort after hours or on holidays. Trouble Tickets must be opened by Client’s designated I.T. Contact Person, by email to our Help Desk, sentinel ticket, or by phone if email is unavailablephone. Each call will be assigned a Trouble Ticket number for tracking. Our escalation process is detailed in Appendix A.

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of Appendix A, and with best effort after hours or on holidays. Trouble Tickets must may be opened by Client’s designated I.T. Contact Person, by email to our Help Desk, or by phone if email is unavailable. Each call or email will be assigned a Trouble Ticket number for tracking. Our escalation process is detailed in Appendix A.

Support and Escalation. Service Provider will respond to Client’s Trouble Tickets under the provisions of our Service Code, under the provisions of Appendix A, and with best effort after hours or on holidays. A. Trouble Tickets must may be opened by any user of a managed system or by a Client’s designated I.T. IT Contact Person, by email to our Help Desk, or by phone if email is unavailablephone. Each call will be assigned a Trouble Ticket number for tracking. Our escalation process is detailed in Appendix A.tracking and dispatched by the Service Provider’s Service Department appropriately.